Usługi dla obywateli — CX w administracji publicznej
Wprowadź nowe usługi cyfrowe, aby szybciej dostosować się do zmian i poprawić wydajność całego procesu realizacji zadań. Oracle pomaga organom rządowym wszystkich szczebli zwiększyć wydajność, przekształcić dane w informacje i zapewnić przełomową obsługę klientów na dużą skalę dzięki bezpiecznej platformie chmurowej i gotowym aplikacjom opartym na wieloletnim doświadczeniu w sektorze publicznym.
Zobacz, jak Oracle pomaga instytucjom rządowym udzielać pomocy w sytuacjach kryzysowych.
Zobacz, jak rządy na całym świecie poprawiły obsługę swoich obywateli
Deliver consistent, equitable government service every time
Digitize government services to empower residents
Modernize citizen engagements by deploying digital self-service tools that include intelligent advice wizards, citizen portals, chatbots, and more.
Explore digital government serviceImprove social outcomes with predictive and proactive case management
Empower social workers to deliver the best outcomes. Use an advanced, multiorganizational case management platform that improves access to care and enables complete service delivery, from interactive, tailored advice to sophisticated eligibility checks to detailed case assessments and case planning by case workers.
Explore child welfare solutionsTarget communications and outreach to maximize access and equity
Raise awareness of government services and programs through proactive outreach on each citizen’s channel of choice. Personalize communications at scale to keep constituents informed, educated, and engaged.
Explore proactive government outreachAccelerate government benefits delivery end-to-end
Get aid into the right hands efficiently and securely, with minimal delays and enhanced fraud prevention. Connect the entire application process for government assistance programs, from advice and eligibility to payment, in an intuitive front end that promotes inclusion.
Explore end-to-end government benefits deliveryStreamline permitting and licensing to keep your community growing
Keep projects moving and your business community thriving, safely and effectively. Guide members of the public through your permitting and licensing processes using online systems that accelerate approvals and eliminate bottlenecks.
Explore streamlined permitting and licensing
„Oracle Service pomaga nam znacznie szybciej dotrzeć do osób, które potrzebują naszej pomocy lub wskazówek”.
Kierownik ds. wniosków, Turning Point
Find resources and more
Cloud readiness
Get up to speed on the latest Oracle CX product releases, specifically focused on government and public sector. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.
Documentation library
Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX, ERP, and other cloud applications. You'll find all of these resources and more in the Oracle Help Center.
Cloud Customer Connect
Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members can provide feedback directly to Oracle development.