Oracle AI for Fusion Applications
Oracle 提供专为企业打造的 AI，帮助您更快地做出更明智的决策，并为员工赋能，提高员工的工作效率。通过在 Oracle Fusion Cloud Applications 中嵌入经典 AI 和生成式 AI，让客户无需离开平时用于推动业务发展的软件环境，即可随时随地即时访问 AI 给出的结果。
Oracle AI 详解 (1:26)
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![AI Agents 的崛起：解锁效率和创新]()
AI Agents 的崛起：解锁效率和创新
了解 AI agents 如何通过与员工合作，帮助员工完成复杂任务并实现工作流自动化，从而提高工作效率。
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![构建和定制属于您的 AI agent]()
构建和定制属于您的 AI agent
您也可以成为 AI 变革者！通过使用 Oracle AI Agent Studio for Fusion Applications，您可以在 Fusion Applications 中修改预构建的 AI agent，或者快速创建新的 agent，将 AI 创意变成现实，高效完成日常工作。
构建和定制属于您的 AI agent
了解 AI agents 在 Oracle Fusion Cloud Applications 中的实际应用
Oracle Fusion Cloud ERP 中的 Ledger AI Agent
此演示视频将展示 Oracle Fusion Cloud ERP 的 AI agent 如何助您在季度结束前几天解决收入差异。
Oracle Fusion Cloud HCM 中的 Benefits Analyst Agent
了解 Oracle Fusion Cloud HCM 中嵌入的 AI agents 如何简化福利注册流程。
Oracle Fusion Cloud CX 中的 Sales Automation AI Agents
了解 Oracle Fusion Cloud Sales 中的 AI agents 如何帮助销售代表加速交易进程。
Oracle Fusion Cloud ERP 中的 Document IO Agent
了解 Oracle Document IO Agent 在 Oracle Fusion Cloud ERP 中的实际应用及其如何帮助简化采购到支付流程，打造无接触操作的未来。
Embedded AI capabilities in Oracle Fusion Cloud Applications
Organizations can quickly and easily adopt the latest AI capabilities to help improve productivity and decision-making, automate some complex tasks and end-to-end business processes, and help reduce costs. Explore the AI features by business function below.
Note: Generative AI features are denoted with *, and AI Agents are denoted with **.
AI-powered features specifically built for finance tasks can help you improve performance and planning, optimize working capital, and increase automation across financial processes.
| Functional area | Use case | Business benefit |
|---|---|---|
| Finance | Intelligent account combination defaulting | Predict and populate account code combinations to reduce the need for accounts payable to manually enter data, improving velocity and minimizing the risk of human error. |
| Finance | Dynamic discounting | Facilitate execution of a dynamic discounting program, resulting in potential savings versus static supplier discounts. |
| Finance | Intelligent document recognition | Process supplier invoices quickly with less manual intervention. |
| Finance | Transaction matching | Automate high-volume, labor-intensive, and complex reconciliations. |
| Finance | Finance predictive cash forecasting | Optimize cash flow by using predictive algorithms to improve the speed and accuracy of your daily or weekly cash forecasts. |
| Finance | Management reporting narratives* | Generate narrative summaries to bring more intelligence to reporting and analysis. |
| Finance | Receipt Capture and Matching Using Document IO for Touchless Expenses** | Increased accuracy and automated matching of credit card charges during expense creation, thereby minimizing user inputs. |
| Intelligent performance management | Predictive planning | Run predictions on your financial and operational data for improved accuracy and more timely, better informed decisions. |
| Intelligent performance management | IPM insights | Embedded AI continually monitors your plans, forecasts, and variances, and alerts you about any anomalies, biases and hidden correlations. |
| Intelligent performance management | Risk analysis | Monte Carlo simulations to determine the likelihood of various scenarios, giving you confidence in your decisions. |
| Intelligent performance management | Close orchestration | Orchestrate your complete financial close, from subledger to reporting, including your critical consolidation process via manual and automated task management. |
| Intelligent performance management | Automated consolidations | Perform consolidations and close processes faster via intelligent automation, which automatically triggers when relevant conditions are met, freeing up staff to work on more value-added activities. |
| Intelligent performance management | Generative narrative reports | Generate narrative reports via conditional text generation to provide additional insight for readers. |
| Intelligent performance management | Auto-reconciliations | Significantly reduce the time spent on your account reconciliation process with powerful transaction matching and auto-reconciliation capabilities. |
| Project management | Project change order generation* | Can be used to generate draft project change orders based on project issues. |
| Project management | Project program status summary generation* | Can be applied to generate a draft summary of key project items, such as schedule, budget, and costs. |
| Project management | Project program analysis and action plan generation* | Uncovers program-specific trends and generates actionable recommendations. |
| Project management | Project change order summary generation* | Highlights the impact of a change order on project financials and helps align stakeholders with project updates. |
| Project management | Project proposal generation* | Create a comprehensive project proposal that covers project objectives, scope, timeline, budget estimates, and staffing plans. |
| Risk management | GenAI role briefing report* | Allows security administrators to easily request access for users and obtain the necessary review and approval inputs. |
| Reporting narratives | Variance narrative generation* | Allows you to generate draft differential narratives that help examine performance variances. |
| Reporting narratives | Period comparison narrative generation* | Designed to generate draft narratives that help compare narratives across time periods. |
| Reporting narratives | Exception with causality* | Enables you to generate differential draft narratives that help examine performance variances causality. |
Leverage AI capabilities that can help enhance employee experiences, drive candidate engagement, and may lead to improved workforce productivity—all within a single unified platform designed with tight control over data security and governance.
| Functional area | Use case | Business benefit |
|---|---|---|
| Recruiting | Candidate email and text messages* | Draft emails and text messages to one or more candidates regarding invitations to apply for jobs, next steps, task reminders, and other hiring topics. |
| Recruiting | Candidate experience summary* | Give candidates a summary of their best-fit capabilities and attributes for a position. |
| Recruiting | Candidate Q&A* | Enable candidates to get immediate answers in a conversational manner about the company, hiring department, benefits, and job requirements. |
| Recruiting | Candidate score (job match snippet)* | Present candidates with a score with comparative details on multiple criteria, such as skills, job history, and education, to help highlight how well they fit a job. |
| Recruiting | Career site content* | Create concise summaries for career sites of long-form company information and content on hiring topics, such as benefits, workplace environment, and company culture, to help attract and engage candidates. |
| Recruiting | Compensation Guidelines Analyst** | Helps provide insights and guidance on market trends and company policies around compensation for new hires and promotions. |
| Recruiting | Employee Hiring Advisor** | Helps provide hiring managers with insights and recommendations to streamline the recruitment process and assist in identifying the best candidates for open positions. |
| Recruiting | Job applicant score* | Present recruiters with a score to see how well candidate applications match job requisitions by comparing job requisition requirements with a candidate's education, experience, skills, and profile. |
| Recruiting | Job category tiles and landing pages* | Build career pages by job categories to deliver tailored candidate experiences and help drive candidate engagement. |
| Recruiting | Job posting descriptions | Create engaging job posting descriptions that distinctly convey a position's requirements and success criteria. |
| Recruiting | Recommended jobs | Alert candidates searching for career opportunities online to open roles for which they could be qualified based on an AI analysis of their experience. |
| Recruiting | Similar candidates | View candidates whose profiles are a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Similar jobs | Alert candidates searching for career opportunities online to open jobs which have a skills/experience profile similar to the role they are searching for. |
| Recruiting | Suggested candidates | Hiring managers receive a list of candidates whose profile has a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Time to hire | Hiring managers are provided with a forecast for how long it will take to fill an open role, making it possible to estimate the time the role will be vacant and helping them forecast staff costs at this time. |
| Skills growth and career development | Career path recommendations | Help employees understand their career growth possibilities by making it easy for them to discover different career options and AI-recommended roles. |
| Skills growth and career development | Career Planning Guide** | Helps guide employees in setting career goals and developing a roadmap to achieve them, offering advice on skill development and career progression. |
| Skills growth and career development | Growth opportunities | Give each employee AI-recommended growth and learning opportunities that automatically adapt to changes in their role and the business. |
| Skills growth and career development | Internal Mobility Assistant** | Helps employees navigate career advancement opportunities within the organization, providing guidance on open positions and required skills. |
| Skills growth and career development | Job and position descriptions* | Draft job and position descriptions to help inspire and motivate employees to explore career and growth opportunities. |
| Skills growth and career development | Job Seeker Analyst** | Assists job seekers in preparing for and finding employment, offering resume tips, interview coaching, and job search strategies. |
| Skills growth and career development | Learning and Training Advisor** | Helps recommend training and development opportunities to employees, supporting continuous learning and skill enhancement. |
| Skills growth and career development | Learning descriptions* | Create descriptions for learning requests, completed external learning, and self-paced learning items. |
| Skills growth and career development | Role and capability guide descriptions* | Draft descriptions for role and capability guides to help define role expectations and guide employees to attain the needed skills. |
| Skills growth and career development | Skills management | Detects, captures, and refreshes a tailored skills taxonomy for your business to provide skills recommendations across talent management processes such as recruiting, learning, and career development. |
| Skills growth and career development | Skills recommendations | Offer new skill recommendations to help employees grow and develop their careers. |
| Talent management | Check-in discussion topics* | Construct check-in discussion topics and suggest follow-up performance and development goals based on the check-in discussion. |
| Talent management | Compensation plan instructions* | Create compensation plan instructions based on individual plan data and configurations. |
| Talent management | Development tips* | Draft development tips for managers to help employees succeed and progress toward their career goals. |
| Talent management | Feedback comments* | Draft feedback comments to help improve employee performance and engagement. |
| Talent management | Goal description* | Suggest descriptions for individual and team goals to help foster greater alignment, productivity, and collaboration. |
| Talent management | Market composite summary* | Create explanations to help managers understand an employee's market composite. |
| Talent management | Performance and Goals Assistant** | Helps employees in setting and achieving performance goals, providing feedback and development plans to enhance job performance. |
| Talent management | Performance review summary* | Create a performance review summary by analyzing multiple data sources to help improve performance conversations and development suggestions. |
| Talent management | Recognition comments* | Draft recognition comments to acknowledge an employee’s success in a style matching your company’s culture. |
| Talent management | Suggested successor | Helps senior leaders find successors from across the organization by identifying personnel who have the skills needed for a particular role. |
| Talent management | Talent Review Assistant** | Aids in the talent review process, offering tools and insights to assist managers in evaluating employee performance and potential. |
| Talent management | Team goal summaries* | Create a summary of a team’s performance and development goals and progress. |
| HR and workforce management | Benefits Analyst** | Helps employees understand and maximize their benefits packages, offering personalized insights on medical, dental, and vision coverage based on individual needs. |
| HR and workforce management | Collective Agreements Analyst** | Assists employees in understanding collective bargaining agreements and their implications for employment terms. |
| HR and workforce management | Compensation statement Analyst** | Enables employees to ask potentially clarifying questions about their total compensation statement. |
| HR and workforce management | Document type descriptions* | Get suggestions for comments and descriptions for HR document records and types. |
| HR and workforce management | Employee Contracts Analyst** | Helps provide clarity and insights on employment contracts, helping enable employees to understand their terms and conditions. |
| HR and workforce management | Leave and Absence Analyst** | Helps employees navigate leave and absence policies, assisting with requests for time off and helping them understand their rights and benefits. |
| HR and workforce management | Org Chart Analyst** | Helps employees understand organizational structures, reporting lines, and department functions. |
| HR and workforce management | Personal and Employment Details Assistant** | Helps manage and update employees' personal and employment information. Helps provide suggestions on employee lifecycle events such as promotions, transfers, and relocations to help enable improved accuracy and improved adherence to company policies. |
| HR and workforce management | Shift Scheduling Assistant** | Assists in the creation and management of employee shift schedules, helping enable more optimal coverage and accommodate individual preferences. |
| HR and workforce management | Timecard Assistant** | Helps facilitate the accurate and timely submission of timecards, supporting proper tracking of hours worked. Assists in providing explanations of how pay is calculated based on hours worked. |
| Employee experience and onboarding | About me* | Draft the "About Me" content for an employee's Connections profile. |
| Employee experience and onboarding | End of call (or chat) summary notes* | Draft the wrap-up notes at the conclusion of a call or chat with an HR help desk agent. |
| Employee experience and onboarding | Help desk request summary* | Draft an overview of the issue, progress made, employee response, and planned next steps for a help desk request. |
| Employee experience and onboarding | Knowledge article suggestion* | Summarize a knowledge article suggestion while an employee creates a help desk request. |
| Employee experience and onboarding | Knowledge article summary* | Enables HR help desk agents to create a summary of a knowledge article to share with an employee. |
| Employee experience and onboarding | Knowledgebase articles* | Construct knowledgebase articles to help answer frequently asked questions faster and with less effort. |
| Employee experience and onboarding | Manager survey analytics* | Summarize survey responses in graph or chart form, display sentiments associated with each textual response, and view a summary of text responses. |
| Employee experience and onboarding | Survey questions* | Get suggestions for survey questions to help drive higher response rates. |
| Employee experience and onboarding | New Hire Onboarding Assistant** | Supports new employees through their initial days, offering information on company policies, culture, and key resources. |
| Employee experience and onboarding | Perks and Awards Analyst** | Helps inform employees about available perks and awards, helping them make the most of company-provided benefits and recognition programs. Helps to provide line managers with guidance on company policies around recognitions and awards. |
| Employee experience and onboarding | Retirement and Pensions Analyst** | Helps offer advice on retirement planning, including 401(k) and pension options, supporting employees as they prepare for their post-work years. |
| Employee experience and onboarding | Tax Withholding Guide** | Supports employees with guidance through W-4 elections to help enable the withholding of the correct amount of tax, prevent surprises at tax time, and manage cash flow throughout the year. |
| Employee experience and onboarding | Workflow journeys and tasks* | Get suggestions for Oracle Journeys and related tasks to help create effective and relevant workflow guidance for employees. |
Leverage intelligence and automation with embedded AI to support supply chain decision-making and optimize supply chain management and manufacturing processes. All delivered as standard in Oracle Fusion Cloud Supply Chain Management and Manufacturing (SCM).
| Functional area | Use case | Business benefit |
|---|---|---|
| Cost management | Generate accrual clearing summary* | Designed to streamline the accrual clearing process when used to generate justification text for accrual clearing transactions. |
| Manufacturing and maintenance | Generate repair suggestions from past service history* | Can help improve repair process when applied to generate past repair summaries and work order repair suggestions. |
| Manufacturing and maintenance | Generate shift summary for production supervisor* | Can be applied to summarize shift highlights and key points that need attention to help improve speed and completeness of communication between shifts. |
| Manufacturing and maintenance | Maintenance Advisor** | Improves manufacturing processes via better access to information on operating procedures for operators, supervisors, and engineers. |
| Manufacturing and maintenance | Operational Procedure Advisor** | Can help improve manufacturing processes via better access to information on operating procedures. |
| Manufacturing and maintenance | Product anomaly detection | Predict asset health and communicate issues quickly to facilitate timely action. Monitor assets, fleet and manufacturing equipment to detect anomalies. |
| Manufacturing and maintenance | Generate list of inspection characteristics* | Fast-track the creation of a quality inspection plan. |
| Manufacturing and maintenance | Generate shift notes for operator handoff* | Facilitate the smooth hand off of work to the next operator. |
| Manufacturing and maintenance | Generate repair summary* | Streamline the process of repairing multiple assets on a single work order. |
| Order management and logistics | Generate return summary* | Generate text summarizing order and product specifics for the returned items. |
| Order management and logistics | Pricing promotion summary* | Enable pricing administrators to quickly summarize the promotional lines, benefits, and conditions of a given promotion. |
| Order management and logistics | Generate sales order change comments* | Allows you to respond faster to questions on order changes by generating sales order change comments. |
| Order management and logistics | Generate sales order acknowledgement* | Enables improved communications with customers by generating draft order acknowledgements and email confirmations. |
| Order management and logistics | Claims Policy Advisor** | Answers questions on an organization’s claims policies, such as documentation requirements, approval procedures, guidelines on identifying and handling potential fraud, and instructions on adhering to relevant laws, regulations, and internal controls. |
| Order management and logistics | Customer Service Representative Advisor** | Expedites answers for questions on sales order policies via natural-language interactions, referencing official company documents. |
| Order management and logistics | Predict shipment transit lead times | Predict ETA and identify at-risk shipments for customers and provide total transportation lead time when an order is placed. |
| Order management and logistics | Predict order fulfilment cycle times | Automatically calculate average order cycle times and show impact vs required ship dates. |
| Order management and logistics | Dynamic slotting at warehouse locations | Include a Market Basket Analysis as an additional putaway method to help improve dynamic slotting optimization. |
| Order management and logistics | Predict Order Route | Streamline the shipment planning process based on historical shipping patterns, significantly speeding up the transportation planning process. |
| Procurement | Summarize supplier registration attachments* | Can be applied to summarize supplier attachments to help accelerate the registration and review process. |
| Procurement | Summarize purchase order details* | Can help improve efficiency of the buying process by summarizing POs. |
| Procurement | Generate supplier qualification questions* | Can be used to fast-track the creation of supplier qualification questions. |
| Procurement | Procurement Policy Advisor** | Enables accelerated creation of PO requisitions and helps address compliance through real-time Q&A on procurement policies using natural language processing. |
| Procurement | Spend classification | Classify requisitions, purchase orders, invoices and expenses using AI for faster, more granular analysis of procurement data. |
| Procurement | Dynamic discounting | Categorize suppliers and enroll them into a dynamic discounting program where early payments are rewarded with larger trading discounts to enhance working capital and optimize ROI on cash. |
| Procurement | Suggest requirements when conducting negotiations* | Generate a list of requirements to review as part of a negotiation for more successful outcomes. |
| Procurement | New supplier recommendations for negotiation invitation* | Broaden your supplier pool through an auto-generated list of new suppliers; add them to your supply base and increase competition for your business so you can secure better deals. |
| Procurement | Generate negotiation cover page* | Simplify the creation of content used in supplier negotiation documents. |
| Procurement | Generate negotiation messages* | Create message copy for category managers, suppliers, and team members. Refine and augment messages to be more specific to the details of each negotiation. |
| Product lifecycle management | Create item descriptions* | Help customers find your products faster by auto-generating product descriptions that emphasize key features and benefits to make the customer experience clearer and more satisfying. |
| Quality management | Description of a quality inspection plan version* | Can be used to fast-track the quality inspection planning process by generating inspection plan descriptions. |
| Quality management | Quality Inspection Advisor** | Can be leveraged to help simplify compliance checks for sampling standards and inspection processes. |
| Sustainability | Sustainability Policy Advisor** | Can be applied to quickly reference company sustainability policies, goals, and strategies using natural language processing. |
| Supply chain planning | New product introduction | Forecast demand of new products by learning from the past product launches. |
| Supply chain planning | Demand sensing | Forecast demand based on a wide range of data including history, price, seasonality, intermittency, demand shocks, anomalies, and external events. |
| Supply chain planning | Supply Chain Collaboration Advisor** | Answers enterprise-specific process questions regarding submission deadlines, overcommit, and undercommit procedures and understands the impact of failures to commit. |
| Supply chain planning | Lead time insights | Cope with supply variability and improve supply planning decisions by analyzing actual supplier lead times. |
| Supplier management | Manufacturer Onboarding Advisor** | Helps eliminate manual validation and interpretation of manufacturer risk and ensure accuracy of new supplier information when onboarding. |
Help identify and direct sales teams to leads and opportunities with the highest win probabilities, promote deal acceleration, and foster improved sales conversion rates. Oracle AI for Oracle Sales can deliver AI-enabled, in-the-moment automation for your sales team.
| Functional area | Use case | Business benefit |
|---|---|---|
| Account intelligence and engagement | Account duplicates identification model | Detects duplicate accounts to help maintain database accuracy while allowing customization for better predictions. |
| Account intelligence and engagement | Account engagement guide** | Automates account planning and research by summarizing key insights across various business functions. Helps sales teams identify upsell and renewal opportunities, uncover key stakeholders, and generate sales activity overviews—allowing reps to focus on relationship-building and revenue growth. |
| Account intelligence and engagement | Account engagement level | Measures how engaged an account is based on deal activity, interactions, and sales team efforts. |
| Account intelligence and engagement | Account summarization* | Provides a complete, end-to-end view of an account, including key details from both front- and back-office systems. Enables sales teams to quickly assess account status within the customer lifecycle, confirming that they have the right context for each interaction. Available directly in Fusion Sales and Microsoft Outlook via a plugin for seamless access. |
| Account intelligence and engagement | Similar accounts | Finds companies with similar characteristics (industry, size, location) to help identify new sales prospects. |
| Lead and opportunity management | Contact engagement level for lead and opportunity | Helps sales reps gauge engagement levels to determine the right time and approach for outreach. |
| Lead and opportunity management | Lead contact validation and recommendations | Suggests new contacts based on past successful deals and level of interaction with sales team. |
| Lead and opportunity management | Lead conversion probability | Highlights the most promising leads and opportunities while flagging deals that may need extra attention. |
| Lead and opportunity management | Opportunity and lead activity effectiveness | Identifies the most engaged leads and opportunities, allowing sales teams to tailor outreach for better results. |
| Lead and opportunity management | Opportunity contact validation and recommendations | Identifies commonly added contacts in similar opportunities, making it easier to find the right stakeholders. |
| Lead and opportunity management | Opportunity win probability and recommended actions | Predicts the likelihood of closing a deal and provides actionable insights to improve success rates. |
| Product and pricing optimization | Pricing and discount optimization | Recommends discounts based on probability-of-purchase models, reducing manual pricing efforts and expediting quote generation. |
| Product and pricing optimization | Product recommendation | Uses AI to suggest the best next products to cross-sell and upsell based on customer behavior. |
| Sales guidance and forecasting | Incentive compensation plan advisor** | Translates complex compensation plans into clear, easy-to-understand language. Helps sales reps understand earning potential, aligns teams with business goals, and helps keep motivation high by effectively communicating compensation strategies. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Enables AI model building to create custom sales predictions tailored to business needs. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Allows AI model building to create custom sales predictions tailored to business needs. |
| Sales guidance and forecasting | Opportunity-to-quote guide** | Speeds up quoting with AI-driven insights, automated document generation, and real-time account overviews to keep deals moving seamlessly. |
| Sales productivity and automation | Activity summarization* | Provides concise summaries of account activities and interactions, making it easier to stay informed. |
| Sales productivity and automation | Appointment agenda authoring from email* | Automatically generates meeting agendas from emails, saving time and helping ensure every meeting is structured and productive. |
| Sales productivity and automation | Email response authoring* | Speeds up customer communication by drafting AI-powered responses, helping sales teams reply faster and more effectively. |
| Sales productivity and automation | Meeting notes authoring* | Automatically summarizes meetings and generates action items so teams can focus on selling instead of note-taking. |
| Sales productivity and automation | Sales call guide authoring* | Uses generative AI to quickly create structured, high-quality sales call guides with optimized language and branching logic, helping reps engage customers more effectively. |
| Sales productivity and automation | Win story authoring* | Autogenerates compelling success stories to share with prospects and internal teams. |
Enhance service efficiency and personalization with AI-powered support across multiple channels while optimizing productivity and customer satisfaction.
| Functional area | Use case | Business benefit |
|---|---|---|
| Agent assistance and productivity | Automated interview summaries* | Automatically generate service interview summaries after an agent or customer completes the interview to improve record keeping. |
| Agent assistance and productivity | Chat assistance for agents* | Improves response accuracy and speed by surfacing relevant knowledge and guiding agents in real time. |
| Agent assistance and productivity | Chat summarization* | Automatically generates concise chat summaries, ensuring seamless customer interactions and agent transitions. |
| Agent assistance and productivity | Interview authoring* | Automates the creation and deployment of branching interview questions, guiding customers and agents to the right decision faster. Eliminates manual rule configuration so agents can focus on delivering consistent, high-quality service while spending more time personalizing customer interactions. |
| Agent assistance and productivity | Support call summarization* | Converts speech to text and generates AI-powered call summaries, minimizing agent effort and expediting follow-ups. |
| Field service optimization | Predictive scheduling and routing | Applies predictive AI and machine learning to individual performance pattern data to optimize field service scheduling, helping service teams maximize resource efficiency at scale and get more jobs completed per day. |
| Field service optimization | Smart assignment assistant | Optimizes manual service activity scheduling by predicting and recommending the best field resource to assign to an activity. |
| Knowledge management | AI-generated service responses* | Drafts detailed responses to service requests in seconds from an existing knowledge article, reducing agent workload and response times. |
| Knowledge management | Instant answers in search* | Surfaces AI-powered question-and-answer excerpts from knowledge articles, helping users find solutions faster. |
| Knowledge management | Knowledge Authoring Assistant** | Automates knowledge creation by using AI to help generate high-quality, consistent articles from service data, boosting productivity and facilitating timely, accurate information delivery. |
| Knowledge management | Knowledge Search Assistant** | Helps service teams respond with accuracy and efficiency by generating contextually relevant answers, with citations, from knowledge base content. |
| Service request and case management | Automated service request classification | Categorizes and routes incoming service requests to the right teams for faster resolution. |
| Service request and case management | Self-service Chat Agent** | Resolves common inquiries such as troubleshooting, order tracking, and returns without human intervention. |
| Service request and case management | Service Request Resolution Agent** | The Service Request Resolution Agent reduces agent workload and contact center handling time by providing AI-recommended resolution steps and automatically surfacing relevant knowledge articles for incoming service requests. It empowers agents to deliver faster, accurate solutions, improving efficiency and customer satisfaction. |
| Service request and case management | Service request summarization* | Instantly summarizes service request details, helping agents quickly understand customer issues—especially valuable in complex or long running service engagements. |
| Service request and case management | Smart service request matching | Identifies and links similar past cases, enabling agents to apply proven solutions quickly. |
Unify customer data from multiple sources to create a real-time view of each customer. Marketers can leverage data-driven insights and AI to engage, convert, and nurture relationships to increase value.
| Functional area | Use case | Business benefit |
|---|---|---|
| Attribution and channel strategy | Campaign recommender | Recommends the most effective campaigns for each customer based on past interactions. |
| Attribution and channel strategy | Campaign revenue attribution | Analyzes touchpoints to measure how marketing campaigns contribute to revenue. |
| Attribution and channel strategy | Channel recommender | Identifies the best marketing channels to engage each customer for higher conversions. |
| Campaign optimization | Campaign Optimization Agent** | Uses AI to help determine the next best action, optimize timing and messaging, and deliver personalized recommendations to help maximize campaign engagement and impact. |
| Campaign optimization | Campaign Planning Agent** | Leverages AI-driven propensity models and look-alike modeling to help predict customer behavior, optimize targeting, and maximize marketing ROI through personalized campaigns. |
| Campaign optimization | Fatigue analysis | Helps marketers find the right email frequency to boost engagement while avoiding customer burnout. |
| Campaign optimization | Intelligent audience selector | Automatically builds the best target audiences based on past behaviors to improve campaign performance. |
| Campaign optimization | Program intelligent switch | Determines the best campaign, channel, and timing for each customer to increase engagement. |
| Campaign optimization | Program simulation | Provides performance estimates and comparisons to refine marketing strategies over time. |
| Campaign optimization | Send time optimization | Predicts the best time to send campaigns to maximize customer engagement and response rates. |
| Campaign orchestration | Account intelligence | Scores accounts based on engagement, helping marketers identify the most sales-ready prospects. |
| Content creation and optimization | Campagn Content Creation Assistant** | Uses generative AI to help craft engaging, on-brand content across channels, enabling marketers to scale personalized campaigns and accelerate time to market. |
| Content creation and optimization | Email and landing page assisted authoring* | Uses generative AI to quickly create personalized emails and landing pages, saving time while improving engagement. |
| Content creation and optimization | Push title optimization | Analyzes past push notification data to improve title effectiveness and engagement. |
| Content creation and optimization | Subject line optimization | Uses historical data to predict subject line performance, increasing open rates. |
| Content creation and optimization | Subject line, SMS, push assisted authoring* | Provides suggestions to help craft compelling subject lines, SMS messages, and push notifications for better open rates. |
| Customer intelligence and predictive insights | Account lead scoring | Predicts which B2B accounts are most likely to convert, helping optimize account-based marketing (ABM) efforts. |
| Customer intelligence and predictive insights | Churn propensity | Identifies customers at risk of leaving so marketers can take action to retain them. |
| Customer intelligence and predictive insights | Contact lead scoring | Forecasts individual lead conversion likelihood to improve lead volume and speed. |
| Customer intelligence and predictive insights | Engagement propensity | Predicts how likely a customer is to engage with a campaign, improving targeting. |
| Customer intelligence and predictive insights | Opportunity identification | Scores sales opportunities based on marketing engagement, improving sales and marketing alignment. |
| Customer intelligence and predictive insights | Predictive customer lifetime value | Identifies high-value customers as well as those at risk to churn for smarter targeting and budget allocation. |
| Customer intelligence and predictive insights | Recency, frequency, and monetary (RFM) scoring | Segments customers based on purchase history for better engagement and retention. |
| Customer intelligence and predictive insights | Repurchase propensity | Predicts which customers are likely to reorder products for more targeted cross-channel engagement. |
| Personalization and next-best actions | Next best action | Recommends the most relevant next step to drive customer conversions. |
| Personalization and next-best actions | Next best offer | Uses purchase history to predict the best price customers are willing to pay, maximizing revenue. |
| Personalization and next-best actions | Next best promotion | Uses customers’ purchase history to predict the price they are willing to pay, enabling personalized pricing that boosts conversion rates and average order value. |
| Personalization and next-best actions | Product and content recommendations | Uses AI to personalize content and product suggestions, increasing engagement. |
| Personalization and next-best actions | Product propensity | Forecasts which customers are most likely to buy a product, enabling smarter marketing spend. |
| Personalization and next-best actions | Real-time predictions | Forecasts customer behavior instantly, allowing marketers to take immediate action. |
了解 GenAI 在 Oracle Fusion Cloud Applications 中的实际应用
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了解 Oracle Fusion Cloud Service 中嵌入的 GenAI 能够如何帮助提高客户满意度、加快问题解决速度并提高座席效率。
ERP 项目规划
了解 Oracle Fusion Cloud ERP 中基于 AI 的项目规划功能如何帮助项目经理利用 GenAI 快速制定项目计划，以此平衡客户需求与资源、风险和预算问题。
EPM 叙述性报告
观看视频，了解财务总监如何利用 Oracle Fusion Cloud EPM 中的 GenAI 叙述性报告在季度前滚报告中阐释供应短缺将产生的影响。了解 GenAI 如何帮助提供洞察、草拟描述并以可视化形式呈现，从而节省时间并提高准确性。
CX 知识文章编写
使用 Oracle Service 中嵌入的生成式 AI 来创建知识文章，尽可能减轻服务和产品团队的负担（他们认为制作这些内容非常耗时），并有助于建立一个宝贵的部落知识库，帮助客户和座席更快地解决问题。
HCM 求职者体验
了解 Oracle Fusion Cloud HCM 中嵌入的 GenAI 能够如何帮助求职者找到合适的职位。求职者只需上传简历，即可找到与自己特定经验和技能相匹配的空缺职位。
HCM 绩效考核
了解 Oracle Fusion Cloud HCM 中嵌入的 GenAI 能够如何帮助管理人员进行员工绩效考核。GenAI 将在几秒钟内编写同事反馈概要信息并总结员工总体绩效。
编写 HCM 职务发布内容
观看视频，了解 Oracle Fusion Cloud HCM 中的 GenAI 如何帮助繁忙的管理人员为团队中的初级职位创建职位描述。AI 可在几秒钟内轻松草拟职位描述内容，并针对关键字搜索和求职者跟踪系统对发布内容进行优化。
Oracle TV 甲骨文全球云大会 2024：Oracle Intelligent AI Agents 简介
甲骨文公司执行副总裁兼人力资本管理和供应链管理总经理 Chris Leone 在 Oracle TV 节目中分享了 Oracle 智能 AI agent 的创新成果，并讨论了它们如何帮助解决客户所面临的挑战。
Oracle AI for Fusion Applications — 主要优势
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专为企业打造的 AI
Oracle 致力于通过将 AI 驱动的特性融入软件中，为企业提供支持并助其解决现实问题。Oracle 在这方面已有数十年的经验，AI 策略成熟且周全，并时刻将客户数据安全和隐私放在首位。我们的 AI 特性可以为您提供智能，但不会替您做出决策。AI 能够为人类赋能，让我们能够以更智能、更高效的方式工作，但定夺大权始终都会牢牢掌握在人类手中。
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Oracle Cloud Infrastructure (OCI) 为您提供强大的性能支撑
OCI 专为运行复杂的 AI 工作负载而构建，可在云端提供高性能、低成本的 GPU 集群技术和高带宽 RDMA 网络。所有这一切都意味着我们可以拥有足够的计算能力，以确保低延迟和性能稳定，特别是在这个世代，越是强大的 AI 模型会需要越多的资源。
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将 AI 引入工作环境
借助原生集成到 Fusion Applications 中的 AI，您可以在工作流程中无缝获取切实可行的洞察、及时生成预测并通过自动化来节省时间。您再也不需要面对繁琐的实施工作或棘手的集成管理。从第一天起，您就可以收获价值。内置的持续学习循环将能够随着时间的推移而不断提高性能。
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根据数千家企业客户的反馈，不断创新突破
来自各个行业和领域的数千家企业每天都在使用 Oracle 软件，形成了一个强大的反馈循环。有鉴于此，我们的团队能够快速创新，改善 AI 功能，提供理想的生成式 AI，并将优秀的企业 AI 推向市场。
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