Oracle AI for Fusion Applications
Oracle 提供專為企業打造的 AI 技術，不僅有助企業更快做出更好的決策，還能推動員工更有效率地工作。藉由將傳統 AI 與生成式 AI 內嵌至應用程式中，Oracle Fusion Cloud Applications 客戶可以隨時隨地即時存取 AI 結果，而無需離開每天使用的軟體環境來推動業務成長。
Oracle AI 詳解 (1:26)
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![AI 代理崛起：釋放生產力和創新]()
AI 代理崛起：釋放生產力和創新
瞭解 AI 代理如何協助員工完成複雜的任務，同時實現工作流程自動化，從而提高生產力。
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![打造並客製化屬於您的 AI 代理]()
打造並客製化屬於您的 AI 代理
成為 AI 變革者。透過 Oracle AI Agent Studio for Fusion Applications，您可以調整 Fusion Applications 中預先建置的 AI 代理，或快速建置新的代理，以便在日常工作中將您的 AI 創意變為現實。
打造並客製化屬於您的 AI 代理
瞭解 Oracle Fusion Cloud Applications 中 AI 代理的實際應用
Oracle Fusion Cloud ERP 中的總帳 AI 代理
這個示範展示了 Oracle Fusion Cloud ERP 中加入的 AI 代理如何協助在季末時處理收入差異。
Oracle Fusion Cloud HCM 中的福利分析代理
瞭解內嵌在 Oracle Fusion Cloud HCM 中的 AI 代理如何簡化福利登記流程。
Oracle Fusion Cloud CX 中的銷售自動化 AI 代理
瞭解 Oracle Fusion Cloud Sales 中的 AI 代理如何協助銷售代表加速交易。
Oracle Fusion Cloud ERP 中的文件 IO 代理
瞭解 Oracle 文件 IO 代理在 Oracle Fusion Cloud ERP 中如何運行，以協助簡化從採購到付款的流程，展示無接觸營運的未來。
Embedded AI capabilities in Oracle Fusion Cloud Applications
Organizations can quickly and easily adopt the latest AI capabilities to help improve productivity and decision-making, automate some complex tasks and end-to-end business processes, and help reduce costs. Explore the AI features by business function below.
Note: Generative AI features are denoted with *, and AI Agents are denoted with **.
AI-powered features specifically built for finance tasks can help you improve performance and planning, optimize working capital, and increase automation across financial processes.
| Functional area | Use case | Business benefit |
|---|---|---|
| Finance | Intelligent account combination defaulting | Predict and populate account code combinations to reduce the need for accounts payable to manually enter data, improving velocity and minimizing the risk of human error. |
| Finance | Dynamic discounting | Facilitate execution of a dynamic discounting program, resulting in potential savings versus static supplier discounts. |
| Finance | Intelligent document recognition | Process supplier invoices quickly with less manual intervention. |
| Finance | Transaction matching | Automate high-volume, labor-intensive, and complex reconciliations. |
| Finance | Finance predictive cash forecasting | Optimize cash flow by using predictive algorithms to improve the speed and accuracy of your daily or weekly cash forecasts. |
| Finance | Management reporting narratives* | Generate narrative summaries to bring more intelligence to reporting and analysis. |
| Finance | Receipt Capture and Matching Using Document IO for Touchless Expenses** | Increased accuracy and automated matching of credit card charges during expense creation, thereby minimizing user inputs. |
| Intelligent performance management | Predictive planning | Run predictions on your financial and operational data for improved accuracy and more timely, better informed decisions. |
| Intelligent performance management | IPM insights | Embedded AI continually monitors your plans, forecasts, and variances, and alerts you about any anomalies, biases and hidden correlations. |
| Intelligent performance management | Risk analysis | Monte Carlo simulations to determine the likelihood of various scenarios, giving you confidence in your decisions. |
| Intelligent performance management | Close orchestration | Orchestrate your complete financial close, from subledger to reporting, including your critical consolidation process via manual and automated task management. |
| Intelligent performance management | Automated consolidations | Perform consolidations and close processes faster via intelligent automation, which automatically triggers when relevant conditions are met, freeing up staff to work on more value-added activities. |
| Intelligent performance management | Generative narrative reports | Generate narrative reports via conditional text generation to provide additional insight for readers. |
| Intelligent performance management | Auto-reconciliations | Significantly reduce the time spent on your account reconciliation process with powerful transaction matching and auto-reconciliation capabilities. |
| Project management | Project change order generation* | Can be used to generate draft project change orders based on project issues. |
| Project management | Project program status summary generation* | Can be applied to generate a draft summary of key project items, such as schedule, budget, and costs. |
| Project management | Project program analysis and action plan generation* | Uncovers program-specific trends and generates actionable recommendations. |
| Project management | Project change order summary generation* | Highlights the impact of a change order on project financials and helps align stakeholders with project updates. |
| Project management | Project proposal generation* | Create a comprehensive project proposal that covers project objectives, scope, timeline, budget estimates, and staffing plans. |
| Risk management | GenAI role briefing report* | Allows security administrators to easily request access for users and obtain the necessary review and approval inputs. |
| Reporting narratives | Variance narrative generation* | Allows you to generate draft differential narratives that help examine performance variances. |
| Reporting narratives | Period comparison narrative generation* | Designed to generate draft narratives that help compare narratives across time periods. |
| Reporting narratives | Exception with causality* | Enables you to generate differential draft narratives that help examine performance variances causality. |
Leverage AI capabilities that can help enhance employee experiences, drive candidate engagement, and may lead to improved workforce productivity—all within a single unified platform designed with tight control over data security and governance.
| Functional area | Use case | Business benefit |
|---|---|---|
| Recruiting | Candidate email and text messages* | Draft emails and text messages to one or more candidates regarding invitations to apply for jobs, next steps, task reminders, and other hiring topics. |
| Recruiting | Candidate experience summary* | Give candidates a summary of their best-fit capabilities and attributes for a position. |
| Recruiting | Candidate Q&A* | Enable candidates to get immediate answers in a conversational manner about the company, hiring department, benefits, and job requirements. |
| Recruiting | Candidate score (job match snippet)* | Present candidates with a score with comparative details on multiple criteria, such as skills, job history, and education, to help highlight how well they fit a job. |
| Recruiting | Career site content* | Create concise summaries for career sites of long-form company information and content on hiring topics, such as benefits, workplace environment, and company culture, to help attract and engage candidates. |
| Recruiting | Compensation Guidelines Analyst** | Helps provide insights and guidance on market trends and company policies around compensation for new hires and promotions. |
| Recruiting | Employee Hiring Advisor** | Helps provide hiring managers with insights and recommendations to streamline the recruitment process and assist in identifying the best candidates for open positions. |
| Recruiting | Job applicant score* | Present recruiters with a score to see how well candidate applications match job requisitions by comparing job requisition requirements with a candidate's education, experience, skills, and profile. |
| Recruiting | Job category tiles and landing pages* | Build career pages by job categories to deliver tailored candidate experiences and help drive candidate engagement. |
| Recruiting | Job posting descriptions | Create engaging job posting descriptions that distinctly convey a position's requirements and success criteria. |
| Recruiting | Recommended jobs | Alert candidates searching for career opportunities online to open roles for which they could be qualified based on an AI analysis of their experience. |
| Recruiting | Similar candidates | View candidates whose profiles are a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Similar jobs | Alert candidates searching for career opportunities online to open jobs which have a skills/experience profile similar to the role they are searching for. |
| Recruiting | Suggested candidates | Hiring managers receive a list of candidates whose profile has a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Time to hire | Hiring managers are provided with a forecast for how long it will take to fill an open role, making it possible to estimate the time the role will be vacant and helping them forecast staff costs at this time. |
| Skills growth and career development | Career path recommendations | Help employees understand their career growth possibilities by making it easy for them to discover different career options and AI-recommended roles. |
| Skills growth and career development | Career Planning Guide** | Helps guide employees in setting career goals and developing a roadmap to achieve them, offering advice on skill development and career progression. |
| Skills growth and career development | Growth opportunities | Give each employee AI-recommended growth and learning opportunities that automatically adapt to changes in their role and the business. |
| Skills growth and career development | Internal Mobility Assistant** | Helps employees navigate career advancement opportunities within the organization, providing guidance on open positions and required skills. |
| Skills growth and career development | Job and position descriptions* | Draft job and position descriptions to help inspire and motivate employees to explore career and growth opportunities. |
| Skills growth and career development | Job Seeker Analyst** | Assists job seekers in preparing for and finding employment, offering resume tips, interview coaching, and job search strategies. |
| Skills growth and career development | Learning and Training Advisor** | Helps recommend training and development opportunities to employees, supporting continuous learning and skill enhancement. |
| Skills growth and career development | Learning descriptions* | Create descriptions for learning requests, completed external learning, and self-paced learning items. |
| Skills growth and career development | Role and capability guide descriptions* | Draft descriptions for role and capability guides to help define role expectations and guide employees to attain the needed skills. |
| Skills growth and career development | Skills management | Detects, captures, and refreshes a tailored skills taxonomy for your business to provide skills recommendations across talent management processes such as recruiting, learning, and career development. |
| Skills growth and career development | Skills recommendations | Offer new skill recommendations to help employees grow and develop their careers. |
| Talent management | Check-in discussion topics* | Construct check-in discussion topics and suggest follow-up performance and development goals based on the check-in discussion. |
| Talent management | Compensation plan instructions* | Create compensation plan instructions based on individual plan data and configurations. |
| Talent management | Development tips* | Draft development tips for managers to help employees succeed and progress toward their career goals. |
| Talent management | Feedback comments* | Draft feedback comments to help improve employee performance and engagement. |
| Talent management | Goal description* | Suggest descriptions for individual and team goals to help foster greater alignment, productivity, and collaboration. |
| Talent management | Market composite summary* | Create explanations to help managers understand an employee's market composite. |
| Talent management | Performance and Goals Assistant** | Helps employees in setting and achieving performance goals, providing feedback and development plans to enhance job performance. |
| Talent management | Performance review summary* | Create a performance review summary by analyzing multiple data sources to help improve performance conversations and development suggestions. |
| Talent management | Recognition comments* | Draft recognition comments to acknowledge an employee’s success in a style matching your company’s culture. |
| Talent management | Suggested successor | Helps senior leaders find successors from across the organization by identifying personnel who have the skills needed for a particular role. |
| Talent management | Talent Review Assistant** | Aids in the talent review process, offering tools and insights to assist managers in evaluating employee performance and potential. |
| Talent management | Team goal summaries* | Create a summary of a team’s performance and development goals and progress. |
| HR and workforce management | Benefits Analyst** | Helps employees understand and maximize their benefits packages, offering personalized insights on medical, dental, and vision coverage based on individual needs. |
| HR and workforce management | Collective Agreements Analyst** | Assists employees in understanding collective bargaining agreements and their implications for employment terms. |
| HR and workforce management | Compensation statement Analyst** | Enables employees to ask potentially clarifying questions about their total compensation statement. |
| HR and workforce management | Document type descriptions* | Get suggestions for comments and descriptions for HR document records and types. |
| HR and workforce management | Employee Contracts Analyst** | Helps provide clarity and insights on employment contracts, helping enable employees to understand their terms and conditions. |
| HR and workforce management | Leave and Absence Analyst** | Helps employees navigate leave and absence policies, assisting with requests for time off and helping them understand their rights and benefits. |
| HR and workforce management | Org Chart Analyst** | Helps employees understand organizational structures, reporting lines, and department functions. |
| HR and workforce management | Personal and Employment Details Assistant** | Helps manage and update employees' personal and employment information. Helps provide suggestions on employee lifecycle events such as promotions, transfers, and relocations to help enable improved accuracy and improved adherence to company policies. |
| HR and workforce management | Shift Scheduling Assistant** | Assists in the creation and management of employee shift schedules, helping enable more optimal coverage and accommodate individual preferences. |
| HR and workforce management | Timecard Assistant** | Helps facilitate the accurate and timely submission of timecards, supporting proper tracking of hours worked. Assists in providing explanations of how pay is calculated based on hours worked. |
| Employee experience and onboarding | About me* | Draft the "About Me" content for an employee's Connections profile. |
| Employee experience and onboarding | End of call (or chat) summary notes* | Draft the wrap-up notes at the conclusion of a call or chat with an HR help desk agent. |
| Employee experience and onboarding | Help desk request summary* | Draft an overview of the issue, progress made, employee response, and planned next steps for a help desk request. |
| Employee experience and onboarding | Knowledge article suggestion* | Summarize a knowledge article suggestion while an employee creates a help desk request. |
| Employee experience and onboarding | Knowledge article summary* | Enables HR help desk agents to create a summary of a knowledge article to share with an employee. |
| Employee experience and onboarding | Knowledgebase articles* | Construct knowledgebase articles to help answer frequently asked questions faster and with less effort. |
| Employee experience and onboarding | Manager survey analytics* | Summarize survey responses in graph or chart form, display sentiments associated with each textual response, and view a summary of text responses. |
| Employee experience and onboarding | Survey questions* | Get suggestions for survey questions to help drive higher response rates. |
| Employee experience and onboarding | New Hire Onboarding Assistant** | Supports new employees through their initial days, offering information on company policies, culture, and key resources. |
| Employee experience and onboarding | Perks and Awards Analyst** | Helps inform employees about available perks and awards, helping them make the most of company-provided benefits and recognition programs. Helps to provide line managers with guidance on company policies around recognitions and awards. |
| Employee experience and onboarding | Retirement and Pensions Analyst** | Helps offer advice on retirement planning, including 401(k) and pension options, supporting employees as they prepare for their post-work years. |
| Employee experience and onboarding | Tax Withholding Guide** | Supports employees with guidance through W-4 elections to help enable the withholding of the correct amount of tax, prevent surprises at tax time, and manage cash flow throughout the year. |
| Employee experience and onboarding | Workflow journeys and tasks* | Get suggestions for Oracle Journeys and related tasks to help create effective and relevant workflow guidance for employees. |
Leverage intelligence and automation with embedded AI to support supply chain decision-making and optimize supply chain management and manufacturing processes. All delivered as standard in Oracle Fusion Cloud Supply Chain Management and Manufacturing (SCM).
| Functional area | Use case | Business benefit |
|---|---|---|
| Cost management | Generate accrual clearing summary* | Designed to streamline the accrual clearing process when used to generate justification text for accrual clearing transactions. |
| Manufacturing and maintenance | Generate repair suggestions from past service history* | Can help improve repair process when applied to generate past repair summaries and work order repair suggestions. |
| Manufacturing and maintenance | Generate shift summary for production supervisor* | Can be applied to summarize shift highlights and key points that need attention to help improve speed and completeness of communication between shifts. |
| Manufacturing and maintenance | Maintenance Advisor** | Improves manufacturing processes via better access to information on operating procedures for operators, supervisors, and engineers. |
| Manufacturing and maintenance | Operational Procedure Advisor** | Can help improve manufacturing processes via better access to information on operating procedures. |
| Manufacturing and maintenance | Product anomaly detection | Predict asset health and communicate issues quickly to facilitate timely action. Monitor assets, fleet and manufacturing equipment to detect anomalies. |
| Manufacturing and maintenance | Generate list of inspection characteristics* | Fast-track the creation of a quality inspection plan. |
| Manufacturing and maintenance | Generate shift notes for operator handoff* | Facilitate the smooth hand off of work to the next operator. |
| Manufacturing and maintenance | Generate repair summary* | Streamline the process of repairing multiple assets on a single work order. |
| Order management and logistics | Generate return summary* | Generate text summarizing order and product specifics for the returned items. |
| Order management and logistics | Pricing promotion summary* | Enable pricing administrators to quickly summarize the promotional lines, benefits, and conditions of a given promotion. |
| Order management and logistics | Generate sales order change comments* | Allows you to respond faster to questions on order changes by generating sales order change comments. |
| Order management and logistics | Generate sales order acknowledgement* | Enables improved communications with customers by generating draft order acknowledgements and email confirmations. |
| Order management and logistics | Claims Policy Advisor** | Answers questions on an organization’s claims policies, such as documentation requirements, approval procedures, guidelines on identifying and handling potential fraud, and instructions on adhering to relevant laws, regulations, and internal controls. |
| Order management and logistics | Customer Service Representative Advisor** | Expedites answers for questions on sales order policies via natural-language interactions, referencing official company documents. |
| Order management and logistics | Predict shipment transit lead times | Predict ETA and identify at-risk shipments for customers and provide total transportation lead time when an order is placed. |
| Order management and logistics | Predict order fulfilment cycle times | Automatically calculate average order cycle times and show impact vs required ship dates. |
| Order management and logistics | Dynamic slotting at warehouse locations | Include a Market Basket Analysis as an additional putaway method to help improve dynamic slotting optimization. |
| Order management and logistics | Predict Order Route | Streamline the shipment planning process based on historical shipping patterns, significantly speeding up the transportation planning process. |
| Procurement | Summarize supplier registration attachments* | Can be applied to summarize supplier attachments to help accelerate the registration and review process. |
| Procurement | Summarize purchase order details* | Can help improve efficiency of the buying process by summarizing POs. |
| Procurement | Generate supplier qualification questions* | Can be used to fast-track the creation of supplier qualification questions. |
| Procurement | Procurement Policy Advisor** | Enables accelerated creation of PO requisitions and helps address compliance through real-time Q&A on procurement policies using natural language processing. |
| Procurement | Spend classification | Classify requisitions, purchase orders, invoices and expenses using AI for faster, more granular analysis of procurement data. |
| Procurement | Dynamic discounting | Categorize suppliers and enroll them into a dynamic discounting program where early payments are rewarded with larger trading discounts to enhance working capital and optimize ROI on cash. |
| Procurement | Suggest requirements when conducting negotiations* | Generate a list of requirements to review as part of a negotiation for more successful outcomes. |
| Procurement | New supplier recommendations for negotiation invitation* | Broaden your supplier pool through an auto-generated list of new suppliers; add them to your supply base and increase competition for your business so you can secure better deals. |
| Procurement | Generate negotiation cover page* | Simplify the creation of content used in supplier negotiation documents. |
| Procurement | Generate negotiation messages* | Create message copy for category managers, suppliers, and team members. Refine and augment messages to be more specific to the details of each negotiation. |
| Product lifecycle management | Create item descriptions* | Help customers find your products faster by auto-generating product descriptions that emphasize key features and benefits to make the customer experience clearer and more satisfying. |
| Quality management | Description of a quality inspection plan version* | Can be used to fast-track the quality inspection planning process by generating inspection plan descriptions. |
| Quality management | Quality Inspection Advisor** | Can be leveraged to help simplify compliance checks for sampling standards and inspection processes. |
| Sustainability | Sustainability Policy Advisor** | Can be applied to quickly reference company sustainability policies, goals, and strategies using natural language processing. |
| Supply chain planning | New product introduction | Forecast demand of new products by learning from the past product launches. |
| Supply chain planning | Demand sensing | Forecast demand based on a wide range of data including history, price, seasonality, intermittency, demand shocks, anomalies, and external events. |
| Supply chain planning | Supply Chain Collaboration Advisor** | Answers enterprise-specific process questions regarding submission deadlines, overcommit, and undercommit procedures and understands the impact of failures to commit. |
| Supply chain planning | Lead time insights | Cope with supply variability and improve supply planning decisions by analyzing actual supplier lead times. |
| Supplier management | Manufacturer Onboarding Advisor** | Helps eliminate manual validation and interpretation of manufacturer risk and ensure accuracy of new supplier information when onboarding. |
Help identify and direct sales teams to leads and opportunities with the highest win probabilities, promote deal acceleration, and foster improved sales conversion rates. Oracle AI for Oracle Sales can deliver AI-enabled, in-the-moment automation for your sales team.
| Functional area | Use case | Business benefit |
|---|---|---|
| Account intelligence and engagement | Account duplicates identification model | Detects duplicate accounts to help maintain database accuracy while allowing customization for better predictions. |
| Account intelligence and engagement | Account engagement guide** | Automates account planning and research by summarizing key insights across various business functions. Helps sales teams identify upsell and renewal opportunities, uncover key stakeholders, and generate sales activity overviews—allowing reps to focus on relationship-building and revenue growth. |
| Account intelligence and engagement | Account engagement level | Measures how engaged an account is based on deal activity, interactions, and sales team efforts. |
| Account intelligence and engagement | Account summarization* | Provides a complete, end-to-end view of an account, including key details from both front- and back-office systems. Enables sales teams to quickly assess account status within the customer lifecycle, confirming that they have the right context for each interaction. Available directly in Fusion Sales and Microsoft Outlook via a plugin for seamless access. |
| Account intelligence and engagement | Similar accounts | Finds companies with similar characteristics (industry, size, location) to help identify new sales prospects. |
| Lead and opportunity management | Contact engagement level for lead and opportunity | Helps sales reps gauge engagement levels to determine the right time and approach for outreach. |
| Lead and opportunity management | Lead contact validation and recommendations | Suggests new contacts based on past successful deals and level of interaction with sales team. |
| Lead and opportunity management | Lead conversion probability | Highlights the most promising leads and opportunities while flagging deals that may need extra attention. |
| Lead and opportunity management | Opportunity and lead activity effectiveness | Identifies the most engaged leads and opportunities, allowing sales teams to tailor outreach for better results. |
| Lead and opportunity management | Opportunity contact validation and recommendations | Identifies commonly added contacts in similar opportunities, making it easier to find the right stakeholders. |
| Lead and opportunity management | Opportunity win probability and recommended actions | Predicts the likelihood of closing a deal and provides actionable insights to improve success rates. |
| Product and pricing optimization | Pricing and discount optimization | Recommends discounts based on probability-of-purchase models, reducing manual pricing efforts and expediting quote generation. |
| Product and pricing optimization | Product recommendation | Uses AI to suggest the best next products to cross-sell and upsell based on customer behavior. |
| Sales guidance and forecasting | Incentive compensation plan advisor** | Translates complex compensation plans into clear, easy-to-understand language. Helps sales reps understand earning potential, aligns teams with business goals, and helps keep motivation high by effectively communicating compensation strategies. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Enables AI model building to create custom sales predictions tailored to business needs. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Allows AI model building to create custom sales predictions tailored to business needs. |
| Sales guidance and forecasting | Opportunity-to-quote guide** | Speeds up quoting with AI-driven insights, automated document generation, and real-time account overviews to keep deals moving seamlessly. |
| Sales productivity and automation | Activity summarization* | Provides concise summaries of account activities and interactions, making it easier to stay informed. |
| Sales productivity and automation | Appointment agenda authoring from email* | Automatically generates meeting agendas from emails, saving time and helping ensure every meeting is structured and productive. |
| Sales productivity and automation | Email response authoring* | Speeds up customer communication by drafting AI-powered responses, helping sales teams reply faster and more effectively. |
| Sales productivity and automation | Meeting notes authoring* | Automatically summarizes meetings and generates action items so teams can focus on selling instead of note-taking. |
| Sales productivity and automation | Sales call guide authoring* | Uses generative AI to quickly create structured, high-quality sales call guides with optimized language and branching logic, helping reps engage customers more effectively. |
| Sales productivity and automation | Win story authoring* | Autogenerates compelling success stories to share with prospects and internal teams. |
Enhance service efficiency and personalization with AI-powered support across multiple channels while optimizing productivity and customer satisfaction.
| Functional area | Use case | Business benefit |
|---|---|---|
| Agent assistance and productivity | Automated interview summaries* | Automatically generate service interview summaries after an agent or customer completes the interview to improve record keeping. |
| Agent assistance and productivity | Chat assistance for agents* | Improves response accuracy and speed by surfacing relevant knowledge and guiding agents in real time. |
| Agent assistance and productivity | Chat summarization* | Automatically generates concise chat summaries, ensuring seamless customer interactions and agent transitions. |
| Agent assistance and productivity | Interview authoring* | Automates the creation and deployment of branching interview questions, guiding customers and agents to the right decision faster. Eliminates manual rule configuration so agents can focus on delivering consistent, high-quality service while spending more time personalizing customer interactions. |
| Agent assistance and productivity | Support call summarization* | Converts speech to text and generates AI-powered call summaries, minimizing agent effort and expediting follow-ups. |
| Field service optimization | Predictive scheduling and routing | Applies predictive AI and machine learning to individual performance pattern data to optimize field service scheduling, helping service teams maximize resource efficiency at scale and get more jobs completed per day. |
| Field service optimization | Smart assignment assistant | Optimizes manual service activity scheduling by predicting and recommending the best field resource to assign to an activity. |
| Knowledge management | AI-generated service responses* | Drafts detailed responses to service requests in seconds from an existing knowledge article, reducing agent workload and response times. |
| Knowledge management | Instant answers in search* | Surfaces AI-powered question-and-answer excerpts from knowledge articles, helping users find solutions faster. |
| Knowledge management | Knowledge Authoring Assistant** | Automates knowledge creation by using AI to help generate high-quality, consistent articles from service data, boosting productivity and facilitating timely, accurate information delivery. |
| Knowledge management | Knowledge Search Assistant** | Helps service teams respond with accuracy and efficiency by generating contextually relevant answers, with citations, from knowledge base content. |
| Service request and case management | Automated service request classification | Categorizes and routes incoming service requests to the right teams for faster resolution. |
| Service request and case management | Self-service Chat Agent** | Resolves common inquiries such as troubleshooting, order tracking, and returns without human intervention. |
| Service request and case management | Service Request Resolution Agent** | The Service Request Resolution Agent reduces agent workload and contact center handling time by providing AI-recommended resolution steps and automatically surfacing relevant knowledge articles for incoming service requests. It empowers agents to deliver faster, accurate solutions, improving efficiency and customer satisfaction. |
| Service request and case management | Service request summarization* | Instantly summarizes service request details, helping agents quickly understand customer issues—especially valuable in complex or long running service engagements. |
| Service request and case management | Smart service request matching | Identifies and links similar past cases, enabling agents to apply proven solutions quickly. |
Unify customer data from multiple sources to create a real-time view of each customer. Marketers can leverage data-driven insights and AI to engage, convert, and nurture relationships to increase value.
| Functional area | Use case | Business benefit |
|---|---|---|
| Attribution and channel strategy | Campaign recommender | Recommends the most effective campaigns for each customer based on past interactions. |
| Attribution and channel strategy | Campaign revenue attribution | Analyzes touchpoints to measure how marketing campaigns contribute to revenue. |
| Attribution and channel strategy | Channel recommender | Identifies the best marketing channels to engage each customer for higher conversions. |
| Campaign optimization | Campaign Optimization Agent** | Uses AI to help determine the next best action, optimize timing and messaging, and deliver personalized recommendations to help maximize campaign engagement and impact. |
| Campaign optimization | Campaign Planning Agent** | Leverages AI-driven propensity models and look-alike modeling to help predict customer behavior, optimize targeting, and maximize marketing ROI through personalized campaigns. |
| Campaign optimization | Fatigue analysis | Helps marketers find the right email frequency to boost engagement while avoiding customer burnout. |
| Campaign optimization | Intelligent audience selector | Automatically builds the best target audiences based on past behaviors to improve campaign performance. |
| Campaign optimization | Program intelligent switch | Determines the best campaign, channel, and timing for each customer to increase engagement. |
| Campaign optimization | Program simulation | Provides performance estimates and comparisons to refine marketing strategies over time. |
| Campaign optimization | Send time optimization | Predicts the best time to send campaigns to maximize customer engagement and response rates. |
| Campaign orchestration | Account intelligence | Scores accounts based on engagement, helping marketers identify the most sales-ready prospects. |
| Content creation and optimization | Campagn Content Creation Assistant** | Uses generative AI to help craft engaging, on-brand content across channels, enabling marketers to scale personalized campaigns and accelerate time to market. |
| Content creation and optimization | Email and landing page assisted authoring* | Uses generative AI to quickly create personalized emails and landing pages, saving time while improving engagement. |
| Content creation and optimization | Push title optimization | Analyzes past push notification data to improve title effectiveness and engagement. |
| Content creation and optimization | Subject line optimization | Uses historical data to predict subject line performance, increasing open rates. |
| Content creation and optimization | Subject line, SMS, push assisted authoring* | Provides suggestions to help craft compelling subject lines, SMS messages, and push notifications for better open rates. |
| Customer intelligence and predictive insights | Account lead scoring | Predicts which B2B accounts are most likely to convert, helping optimize account-based marketing (ABM) efforts. |
| Customer intelligence and predictive insights | Churn propensity | Identifies customers at risk of leaving so marketers can take action to retain them. |
| Customer intelligence and predictive insights | Contact lead scoring | Forecasts individual lead conversion likelihood to improve lead volume and speed. |
| Customer intelligence and predictive insights | Engagement propensity | Predicts how likely a customer is to engage with a campaign, improving targeting. |
| Customer intelligence and predictive insights | Opportunity identification | Scores sales opportunities based on marketing engagement, improving sales and marketing alignment. |
| Customer intelligence and predictive insights | Predictive customer lifetime value | Identifies high-value customers as well as those at risk to churn for smarter targeting and budget allocation. |
| Customer intelligence and predictive insights | Recency, frequency, and monetary (RFM) scoring | Segments customers based on purchase history for better engagement and retention. |
| Customer intelligence and predictive insights | Repurchase propensity | Predicts which customers are likely to reorder products for more targeted cross-channel engagement. |
| Personalization and next-best actions | Next best action | Recommends the most relevant next step to drive customer conversions. |
| Personalization and next-best actions | Next best offer | Uses purchase history to predict the best price customers are willing to pay, maximizing revenue. |
| Personalization and next-best actions | Next best promotion | Uses customers’ purchase history to predict the price they are willing to pay, enabling personalized pricing that boosts conversion rates and average order value. |
| Personalization and next-best actions | Product and content recommendations | Uses AI to personalize content and product suggestions, increasing engagement. |
| Personalization and next-best actions | Product propensity | Forecasts which customers are most likely to buy a product, enabling smarter marketing spend. |
| Personalization and next-best actions | Real-time predictions | Forecasts customer behavior instantly, allowing marketers to take immediate action. |
瞭解内嵌於 Oracle Fusion Cloud Applications 的 GenAI 的實際應用
PLM 專案描述生成
瞭解 Oracle Product Lifecycle Management 中的生成式 AI 如何協助忙碌的產品經理建立適合 SEO 的產品描述。
CX Cloud Service 要求
瞭解内嵌於 Oracle Fusion Cloud Service 的 GenAI 如何協助提高客戶滿意度，更快地解決問題，同時提升 AI 代理的效率。
ERP 專案規劃
瞭解 Oracle Fusion Cloud ERP 中的 AI 專案規劃如何協助專案經理使用 GenAI 快速制定專案計畫，在客戶需求與資源、風險和預算之間取得平衡。
EPM 敘述報告
觀看影片，瞭解財務主管如何使用 Oracle Fusion Cloud EPM 中的 GenAI 敘述式報告功能，在季度前推報告中解釋供應短缺的影響。瞭解生成式 AI 如何提供洞察、草擬描述和建立視圖，以節省時間並提升準確度。
CX 知識文章撰寫
使用 Oracle Service 內嵌的生成式 AI 來撰寫知識文章，盡可能減輕服務和產品團隊的負擔 (他們認為製作這些內容非常耗時)，並有助於建立寶貴的部落知識庫，協助客戶和專員更快地解決問題。
HCM 應徵者體驗
瞭解内嵌於 Oracle Fusion Cloud HCM 的 GenAI 如何協助求職者找到合適的職位。只要上傳履歷，應徵者即可根據特定經驗和技能與職缺進行比對。
HCM 績效考核
瞭解內嵌於 Oracle Fusion Cloud HCM 的 GenAI 如何協助主管進行績效考核。GenAI 可在短短幾秒鐘內建立同儕意見回饋摘要及總結整體表現。
HCM 職缺公告撰寫
觀看影片，瞭解 Oracle Fusion Cloud HCM 中的 GenAI 如何協助工作繁忙的主管撰寫初級職位的工作描述。AI 可在幾秒內輕鬆地草擬工作描述，並可針對關鍵字搜尋和應徵者追蹤系統最佳化發布内容。
Oracle TV CloudWorld 2024：Oracle Intelligent AI Agents 簡介
Oracle 執行副總裁暨人力資本管理與供應鏈管理總經理 Chris Leone 在 Oracle TV 節目中分享了 Oracle Intelligent AI 代理的創新成果，並討論了其如何協助解決客戶面臨的挑戰。
Oracle AI for Fusion Applications — 主要優勢
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專為企業打造的 AI
Oracle 擁有數十年在軟體中建置 AI 功能的經驗，為企業提供支援，並解決實際問題。我們採用可靠且審慎的 AI 方法，將客戶資料安全和隱私權放在首位。我們的 AI 提供智慧功能而非決策，AI 協助人們更聰明地工作並提高生產力，但掌控權仍然在人們手中。
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在 Oracle Cloud Infrastructure 的支援下實現強大的效能
OCI 專為運行複雜的 AI 工作負載而構建，提供最高效能和最低成本的 GPU 叢集技術，以及雲端中最高頻寬的 RDMA 網路。這一切意味著我們擁有確保低延遲和穩定效能的運算能力，尤其是在需要大量資源的領域，需要規模更大且更強大的 AI 模型。
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AI 隨時為您效力
透過原生內建於 Fusion Applications 的 AI 技術，您可在工作流程中順暢地查看可操作的洞察和及時預測，同時還能透過自動化功能節省時間，無需管理繁瑣的導入或整合工作。從第一天開始，您就可以獲得價值以及內建的持續學習循環，並逐漸提高效能。
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傾聽數千名客戶的回饋，推動創新
各個行業和領域的數千家公司每天都在使用 Oracle 軟體。透過此強大的回饋循環，Oracle 團隊能夠快速創新，改善 AI 功能，提供強大的生成式 AI，並將頂尖的企業級 AI 推向市場。
免責聲明：前述內容旨在概述我們一般產品的方向。該內容旨在提供資訊，不得納入任何合約中。不視為交付任何材料、程式碼或功能的承諾，且不應做為購買決策的依據。Oracle 產品所描述的任何特性或功能的開發、發佈、時間和價格可能有所不同，並由 Oracle Corporation 全權決定。