Welcome to the Oracle AI Customer Excellence Center
Engage the AI Customer Excellence Center to help your success.
The Oracle AI Customer Excellence Center is a global initiative dedicated to customer success. We provide a worldwide network of modern innovation sites where customers can design, architect, and validate solutions in secure, scalable environments.
At the AI Customer Excellence Center, customers get hands-on experience with Oracle and third‑party technologies and deployment options. We support Oracle deployment models including Oracle Cloud Infrastructure (OCI), multicloud, Dedicated Region Cloud@Customer, and edge, as well as Cloud@Customer offerings such as Exadata Cloud@Customer—delivered in colocation or on‑premises environments. Through strategic ecosystem partnerships, we equip customers with the resources they need to design, validate, and move forward with confidence.
With thousands of engagements globally, our experts provide services designed to help reduce complexity and accelerate decision‑making. We can help customers modernize workloads, shorten testing cycles, and reduce time to market. AI Customer Excellence Center services are available worldwide and can be accessed in person, remotely, or through a hybrid model for flexibility.
Key capabilities and services
Architecture design and capacity planning with AI
Help accelerate your design success with the AI Customer Excellence Center. The AI Customer Excellence Center is a global network of technology centers and deployment environments where you can characterize workloads across Oracle technologies and applications—for example, Oracle Database 23ai and Oracle E‑Business Suite—redesign and build solution architectures, and plan capacity for your critical solutions on Oracle Cloud Infrastructure (OCI), Cloud@Customer, multicloud, hybrid, and on‑premises environments.
Executive technical briefings
At the AI Customer Excellence Center, our Executive Technical Briefing is a high‑level strategic discussion for C‑suite and senior leaders to evaluate technology strategies and make informed decisions. For organizations operating in hybrid and multicloud environments, Oracle Cloud Infrastructure (OCI) provides a comprehensive portfolio of deployment options to help align architectures with business goals.
Reference Architecture Workshops: High availability and resilience
For traditional enterprise IT systems, a Reference Architecture Workshop centered on Oracle Maximum Availability Architecture (MAA) and enterprise resilience is a collaborative, structured engagement designed to help teams design and validate a reference architecture. The engagement typically includes discovery, architecture reviews, design sessions, and a validation plan aligned to MAA patterns, with recommended next steps for high availability (HA) and resilience.
Customer proof of concept
Have an idea you want to prove? The AI Customer Excellence Center can help you turn it into operational reality. Use our proof‑of‑concept (POC) services to validate the feasibility and potential of a new technology, solution, or idea in a lower‑risk environment before committing significant resources.
Performance and scalability benchmarking
Enterprises using AI need an IT strategy that goes beyond routine infrastructure management to help achieve performance, scalability, and cost‑effectiveness for unpredictable, resource‑intensive AI workloads. Our benchmarking engagement evaluates workload characteristics across environments and provides data‑driven guidance to help optimize architecture choices and capacity plans.
Workload architecture validation services
Workload architecture validation brings together workload characterization, sizing, and capacity planning to help teams make data‑driven decisions. Characterization examines resource consumption, usage patterns, and application behavior. Sizing includes predictive and comparative approaches and evaluates over‑ or under-sizing risks. Capacity planning forecasts demand, plans for scalability, and supports cost control. Together, these practices help organizations manage or migrate enterprise IT systems with greater confidence—before, during, and after deployment.
Customized demonstrations
At the AI Customer Excellence Center, a customized demonstration is a tailored showcase of technology aligned to an enterprise’s infrastructure and business objectives.
Product test drive
At the AI Customer Excellence Center, a test‑drive approach helps executives navigate AI initiatives by reducing risk and validating potential impact before broader adoption. Executives and IT leaders can experience Oracle Cloud Infrastructure (OCI) services—and, as needed, Oracle Fusion Cloud Applications—firsthand, demonstrating how concepts such as a split‑stack architecture can operate within existing colocation or multicloud environments.