Oracle Customer Success Services
Oracle delivers fully integrated technology and AI solutions spanning infrastructure and applications, but today’s organizations need more than just great technology to achieve lasting business outcomes. For sustained growth and a competitive industry advantage, customers rely on Oracle Customer Success Services (CSS) for end-to-end expertise across their Oracle ecosystem. The customer-centric approach, integration with Oracle Product Development, and collaboration with partners that CSS provides helps organizations accelerate solution adoption, foster innovation, and obtain long-term value from their Oracle investments.
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Oracle AI Factory
Oracle AI Factory is a comprehensive set of customer and partner support services designed to help you rapidly adopt, scale, and optimize AI for tangible business results.
How Oracle Champions Customer Success
Join Gary Miller, executive vice president and customer success officer at Oracle, and Damien Carey, senior vice president and chief digital officer for Oracle Customer Success Services, as they share how Oracle Cloud Success Navigator helps you leverage best practices, guide successful implementations, and unlock the latest innovations so you can thrive in the cloud.
Explore Oracle Customer Success Services
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Oracle Cloud Success Navigator
Oracle Cloud Success Navigator is an AI-powered platform offering tools and resources—including best practices, migration advice, and feature updates—to guide and accelerate your success across every stage of your Oracle Cloud journey.
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Oracle AI Customer Excellence Center
A global team of technical experts uses Oracle products and partner technologies to address complex workload and architecture design scenarios, helping customers mitigate risk before successful execution of their unique solutions.
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Advisory
Move to the cloud with confidence using Collaboration Services for Cloud Advisory provided by Oracle Consulting—giving you and your partners expert guidance in project governance, architecture, and transformation.
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Implement
Tap into unrivaled expertise, tried-and-true leading practices, and time-saving automation to help cut costs and launch faster. Whether you team up with Oracle Consulting or your favorite delivery partner, you can kick-start your transformation today.
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Operate
With services aligned to your business priorities, including adoption of AI capabilities and distributed cloud technologies, we can help you embrace innovative solutions and drive continued operational excellence.
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Oracle Cloud Success Services
Oracle Cloud Success Services provide comprehensive support across the entire Oracle Cloud ecosystem—from infrastructure to applications—helping customers unlock greater value and innovation.
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Innovate
Accelerate business impact and value with Oracle innovations. Co-innovate using Oracle Innovation Studios Service across AI, SaaS, data, security, and cloud platform, unlocking rapid adoption, measurable outcomes, and future-ready value.
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Oracle University
Oracle University delivers training, certification, and digital adoption solutions to equip individuals, customer teams, and partners with the essential skills and expertise for success with AI, Oracle Cloud Infrastructure (OCI), Oracle Database, multicloud, Oracle Fusion Cloud Applications, and industry solutions.
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Partner success
Oracle Customer Success Services collaborates with partners, empowering them with training, tools, and tailored guidance to accelerate Oracle Cloud and AI adoption, improve delivery, and drive exceptional business outcomes at every step of the Oracle Cloud journey.
How organizations like yours are partnering with Oracle to succeed
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![Fanatics]()
“Early on in the implementation, I was introduced to the Oracle Customer Success Services team. We very much leaned on them in early days, and we still lean on them today. I mean, they've been instrumental and involved in our program since day one.”
—John Cole, VP of Business Applications, Fanatics -
![Baylor University]()
“Oracle has done great in delivering on that partnership, listening to feedback from our unique vertical and higher education, feeding that into the suite, and making sure that what's in there really applies and works towards our unique business and academic cases.”
—Jon Allen, AVP, CIO, CISO, Baylor University -
![Raychem]()
“Moving to Oracle Fusion Cloud Applications Suite has helped us to bring together all those products and get rid of satellite systems.”
—Rajesh Ganesh, CFO, Raychem RPG -
![Axis Bank]()
“The Oracle Customer Success Services team has been instrumental—for example, in moving a very large database that we had, which was on a very old version of Oracle 11g….And it wouldn't have been possible to do this without Oracle CSS.”
—Manjunath Kashi, SVP and Head of IT Infrastructure, Axis Bank
Innovate, integrate, and deploy nearly anywhere with Customer Success Services
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Accelerate measurable AI value
Rapidly realize tangible business outcomes with industry-specific AI solutions.
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Drive multicloud adoption
Accelerate integration and operationalize your Oracle Database workloads across clouds.
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Transform with Oracle Database 23ai
Modernize Oracle Database or replatform for future-ready AI operations.
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No-compromise cloud deployment
Move and manage workloads regardless of location—Oracle Cloud Infrastructure Dedicated Region, Oracle Alloy, and more.
Get started with Oracle Customer Success Services.
Oracle Customer Success Services solves challenges
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Navigating constant change
We help you stay competitive by quickly adopting innovative solutions and educating users on new business processes and capabilities.
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Maintaining efficient operations
Optimize the performance of your technology environment for the future with expert technical advice and automated tools.
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Mitigating risk
Ensure your unique architecture is fully secure and data is available in real time to make better business decisions.
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Accelerating time to value
Get the extra help and expert guidance you need to realize your desired business outcomes faster at a lower cost.