DNV slashes quote processing time with Oracle Configure, Price, Quote (CPQ)
The assurance and risk management provider replaces legacy quoting processes with Oracle CPQ and sees 350% increase in quoting volume.
Norway | Professional Services
“To have structured pricing combined with customized quotes was the core aim of DNV. Oracle CPQ made this happen with a cloud-based, globally accessible tool. In addition to the savings per quote, we improved efficiency, speed, and overall customer satisfaction.”
DNV, a Norway-based independent expert in assurance and risk management, is also the world’s leading ship classification company, operating in more than 100 countries. Classification organizations maintain technical standards for the construction and operation of ships. DNV’s legacy quoting process suffered from manual work, lack of standardization, inconsistent templates, fragmented customer experience, and poor integration with data systems. After implementing Oracle Configure, Price, Quote (CPQ), part of the Oracle Customer Experience (CX) suite of applications, DNV saw increased customer satisfaction with faster, higher-quality quoting. Oracle CPQ delivered automated invoicing as well as a 350% increase in quoting volume, a 92% reduction quote processing time, a 95% reduction in order activation time, and 100% adherence to new processes in the company.
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