Oracle delivers AI built for business, helping you make better decisions faster and empowering your workforce to work more effectively. With predictive and generative AI and AI agents embedded in Oracle Fusion Cloud Applications customers can instantly access AI outcomes wherever they’re needed—without leaving the software environment they use daily to power their businesses.
What’s New and Next for Oracle AI in Fusion Applications: Oracle AI World 2025 (44:01)
Learn how AI agents can help improve productivity by working alongside your employees to help accomplish complex tasks and automate workflows.
Be an AI change maker. With Oracle AI Agent Studio for Fusion Applications, you can modify the pre-built AI agents within Fusion Applications or quickly create new ones to bring your AI ideas to life where the daily work gets done.
This demo shows how AI agents coming to Oracle Fusion Cloud ERP can help resolve a revenue variance in the days before quarter-end.
See how AI agents embedded in Oracle Fusion Cloud HCM streamline the benefits enrollment process.
Discover how AI agents embedded in Oracle Fusion Cloud Sales can help empower reps to accelerate deals.
See the Oracle document IO agent at work in Oracle Fusion Cloud ERP, helping streamline procure-to-pay processes and showcasing the future of touchless operations.
Organizations can quickly and easily adopt the latest AI capabilities to help improve productivity and decision-making, automate some complex tasks and end-to-end business processes, and help reduce costs. Explore the AI features by business function below.
Note: Generative AI features are denoted with *, and AI Agents are denoted with **.
AI-powered features specifically built for finance tasks can help you improve performance and planning, optimize working capital, and increase automation across financial processes.
| Functional area | Use case | Business benefit |
|---|---|---|
| Finance | Payables Agent** | Helps AP automate multichannel invoice processing. The agent can ingest invoices from email, portals, EDI/e-invoicing, and PDFs; extract/normalize data; match to POs/receipts; create distributions/accounting; apply tax/policy/fraud checks; and route for approval/payment—boosting straight through processing, reducing manual effort and errors, and strengthening compliance. |
| Finance | Ledger Agent** | Helps accountants shift from report chasing to continuous insight and action. The agent can set natural language monitoring prompts, deliver context-aware inquiry and explanations with supporting details, and autocreate adjustment journals—accelerating issue resolution, reducing handoffs, and improving accuracy and continuous financial visibility. |
| Finance | Planning Agent** | Helps FP&A move to continuous, connected planning. The agent can provide real-time trend and variance analysis via natural language interactions, run event-driven predictions on Fusion financial/operational data, and guide “what if” simulations—shortening cycles, improving forecast accuracy, and enabling better cross functional decisions. |
| Finance | Payments Agent** | Helps finance optimize cash outflows and expand payment choices. The agent can evaluate and manage early pay, virtual cards, and financing options; enable bank system interactions for faster supplier onboarding and execution; and monitor acknowledgements/exceptions—speeding payment outcomes, increasing program adoption, and boosting working capital. |
| Finance | Expense Policy Agent** | Address policy questions from employees with contextual answers, helping employees understand corporate policies before incurring business expenses and the requirements for expense submission. |
| Finance | Profitability and Cost Management (PCM) Agent** | Provide a conversational interface to help users build, modify, calculate, and analyze profitability and costs models. |
| Finance | Intelligent account combination defaulting | Predict and populate account code combinations to reduce the need for accounts payable to manually enter data, improving velocity and minimizing the risk of human error. |
| Finance | Dynamic discounting | Facilitate execution of a dynamic discounting program, resulting in potential savings versus static supplier discounts. |
| Finance | Intelligent document recognition | Process supplier invoices quickly with less manual intervention. |
| Finance | Transaction matching | Automate high-volume, labor-intensive, and complex reconciliations. |
| Finance | Predictive cash forecasting | Predict short- and medium-term cash forecasts using real-time data to manage liquidity, including receivable cash inflows based on customer payment behaviors. |
| Finance | Management reporting narratives* | Generate narrative summaries to bring more intelligence to reporting and analysis. |
| Finance | Receipt Capture and Matching Using Document IO for Touchless Expenses** | Increased accuracy and automated matching of credit card charges during expense creation, thereby minimizing user inputs. |
| Intelligent performance management | Predictive planning | Run predictions on your financial and operational data for improved accuracy and more timely, better informed decisions. |
| Intelligent performance management | Auto Predict | Schedule user-defined predictions to predict possible future performance based on historical data, automating the prediction process. |
| Intelligent performance management | Advanced Predictions | Use Advanced Predictions to improve your forecasts using multiple input drivers and sophisticated forecasting and machine learning algorithms. |
| Intelligent performance management | IPM insights | Embedded AI continually monitors your data in multiple EPM processes and alerts you about any anomalies, biases, and hidden correlations. |
| Intelligent performance management | IPM Insights summary* | Automatically generates a narrative summary for a single insight or group of insights. |
| Intelligent performance management | Risk analysis | Monte Carlo simulations to determine the likelihood of various scenarios, giving you confidence in your decisions. |
| Intelligent performance management | Process orchestration job analytics* | Helps surface bottlenecks in your close orchestration process to alert you of potential bottlenecks. |
| Intelligent performance management | Automated consolidations | Perform consolidations and close processes faster via intelligent automation, which automatically triggers when relevant conditions are met, freeing up staff to work on more value-added activities. |
| Intelligent performance management | Generative narrative reports* | Generate narrative reports using conditional text generation and summarize notes to provide additional insight for readers. |
| Intelligent performance management | Auto-reconciliations | Significantly reduce the time spent on your account reconciliation process with powerful transaction matching and auto-reconciliation capabilities. |
| Narrative reporting | Variance narrative generation* | Allows you to generate draft differential narratives that help examine performance variances. |
| Narrative reporting | Period comparison narrative generation* | Designed to generate draft narratives that help compare narratives across time periods. |
| Narrative reporting | Exception with causality* | Enables you to generate differential draft narratives that help examine performance variances causality. |
| Project management | Project change order generation* | Can be used to generate draft project change orders based on project issues. |
| Project management | Project program status summary generation* | Can be applied to generate a draft summary of key project items, such as schedule, budget, and costs. |
| Project management | Project program analysis and action plan generation* | Uncovers program-specific trends and generates actionable recommendations. |
| Project management | Project change order summary generation* | Highlights the impact of a change order on project financials and helps align stakeholders with project updates. |
| Project management | Project proposal generation* | Create a comprehensive project proposal that covers project objectives, scope, timeline, budget estimates, and staffing plans. |
| Risk management | GenAI role briefing report* | Allows security administrators to easily request access for users and obtain the necessary review and approval inputs. |
| Risk management | User access certification* | Helps perform reviews that determine whether roles are assigned appropriately by generating summaries that describe the access granted by the role’s privileges and identifying any unusual levels of access. |
| Risk management | Access Request Assistant** | Helps users quickly create access requests to ERP roles and appropriate data without having to remember specific names. Initiates the Advanced Access Request workflow to perform deep separation-of-duties analysis after request submission. |
| Risk management | Access request administration* | Allows security administrators to easily request access for users and obtain the necessary review and approval inputs with generated high-level summaries describing the granted access and highlighting unusual assignments for the job title. |
Leverage AI capabilities that can help enhance employee experiences, drive candidate engagement, and may lead to improved workforce productivity—all within a single unified platform designed with tight control over data security and governance.
| Functional area | Use case | Business benefit |
|---|---|---|
| Recruiting | Candidate email and text messages* | Draft emails and text messages to one or more candidates regarding invitations to apply for jobs, next steps, task reminders, and other hiring topics. |
| Recruiting | Candidate experience summary* | Give candidates a summary of their best-fit capabilities and attributes for a position. |
| Recruiting | Candidate Q&A* | Enable candidates to get immediate answers in a conversational manner about the company, hiring department, benefits, and job requirements. |
| Recruiting | Candidate score (job match snippet)* | Present candidates with a score with comparative details on multiple criteria, such as skills, job history, and education, to help highlight how well they fit a job. |
| Recruiting | Career site content* | Create concise summaries for career sites of long-form company information and content on hiring topics, such as benefits, workplace environment, and company culture, to help attract and engage candidates. |
| Recruiting | Career Coach** | Recommend best-fit roles to candidates and support them with real-time Q&A, interview preparation, and career summary generation. |
| Recruiting | Compensation Guidelines Analyst** | Helps provide insights and guidance on market trends and company policies around compensation for new hires and promotions. |
| Recruiting | Employee Hiring Advisor** | Helps provide hiring managers with insights and recommendations to streamline the recruitment process and assist in identifying the best candidates for open positions. |
| Recruiting | Interview Management Assistant** | Automate interview scheduling, manage calendar invites, resolve conflicts, and send reminders to candidates and interviewers. |
| Recruiting | Job applicant score* | Present recruiters with a score to see how well candidate applications match job requisitions by comparing job requisition requirements with a candidate's education, experience, skills, and profile. |
| Recruiting | Job Applicant Screening Advisor** | Assist recruiters by providing real-time, context-specific responses to questions about individual job applicants. |
| Recruiting | Job category tiles and landing pages* | Build career pages by job categories to deliver tailored candidate experiences and help drive candidate engagement. |
| Recruiting | Job Offer Analyst** | Provides support and answers offer and compensation policy questions while creating job offers. |
| Recruiting | Job posting descriptions | Create engaging job posting descriptions that distinctly convey a position's requirements and success criteria. |
| Recruiting | Job Requisition Analyst** | Provide hiring managers with support and answers to general and field-specific questions when creating job requisitions. |
| Recruiting | Recommended jobs | Alert candidates searching for career opportunities online to open roles for which they could be qualified based on an AI analysis of their experience. |
| Recruiting | Similar candidates | View candidates whose profiles are a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Similar jobs | Alert candidates searching for career opportunities online to open jobs which have a skills/experience profile similar to the role they are searching for. |
| Recruiting | Suggested candidates | Hiring managers receive a list of candidates whose profile has a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Time to hire | Hiring managers are provided with a forecast for how long it will take to fill an open role, making it possible to estimate the time the role will be vacant and helping them forecast staff costs at this time. |
| Skills growth and career development | Career path recommendations | Help employees understand their career growth possibilities by making it easy for them to discover different career options and AI-recommended roles. |
| Skills growth and career development | Career Planning Guide** | Helps guide employees in setting career goals and developing a roadmap to achieve them, offering advice on skill development and career progression. |
| Skills growth and career development | Growth opportunities | Give each employee AI-recommended growth and learning opportunities that automatically adapt to changes in their role and the business. |
| Skills growth and career development | Internal Mobility: Job Discovery Advisor** | Match employees to open roles based on experience and interests, and provide insights on qualification and fit. |
| Skills growth and career development | Internal Mobility: Job Fit Advisor** | Assess employees’ job fit for new opportunities, provide real-time policy guidance, and recommend skill-building resources. |
| Skills growth and career development | Job and position descriptions* | Draft job and position descriptions to help inspire and motivate employees to explore career and growth opportunities. |
| Skills growth and career development | Job Seeker Analyst** | Assists job seekers in preparing for and finding employment, offering resume tips, interview coaching, and job search strategies. |
| Skills growth and career development | Learning and Training Advisor** | Helps recommend training and development opportunities to employees, supporting continuous learning and skill enhancement. |
| Skills growth and career development | Learning descriptions* | Create descriptions for learning requests, completed external learning, and self-paced learning items. |
| Skills growth and career development | Learning Tutor** | Respond to employee questions about online training materials. |
| Skills growth and career development | Role and capability guide descriptions* | Draft descriptions for role and capability guides to help define role expectations and guide employees to attain the needed skills. |
| Skills growth and career development | Skill descriptions* | Generate skill descriptions based on key details from your organization’s skills library. |
| Skills growth and career development | Skills management | Detects, captures, and refreshes a tailored skills taxonomy for your business to provide skills recommendations across talent management processes such as recruiting, learning, and career development. |
| Skills growth and career development | Skill rating assessments* | Create skill rating assessments that help employees select a rating level based on their demonstrated skill proficiency. |
| Skills growth and career development | Skills recommendations | Offer new skill recommendations to help employees grow and develop their careers. |
| Talent management | Check-in discussion topics* | Construct check-in discussion topics and suggest follow-up performance and development goals based on the check-in discussion. |
| Talent management | Compensation plan instructions* | Create compensation plan instructions based on individual plan data and configurations. |
| Talent management | Development tips* | Draft development tips for managers to help employees succeed and progress toward their career goals. |
| Talent management | Feedback comments* | Draft feedback comments to help improve employee performance and engagement. |
| Talent management | Goal description* | Suggest descriptions for individual and team goals to help foster greater alignment, productivity, and collaboration. |
| Talent management | Market composite summary* | Create explanations to help managers understand an employee's market composite. |
| Talent management | Performance and Goals Assistant** | Helps employees in setting and achieving performance goals, providing feedback and development plans to enhance job performance. |
| Talent management | Performance review summary* | Create a performance review summary by analyzing multiple data sources to help improve performance conversations and development suggestions. |
| Talent management | Recognition comments* | Draft recognition comments to acknowledge an employee’s success in a style matching your company’s culture. |
| Talent management | Succession Planning Advisor** | Help identify succession needs, assess pipeline health, and automate succession plan creation, updates, and risk simulation. |
| Talent management | Suggested successor | Helps senior leaders find successors from across the organization by identifying personnel who have the skills needed for a particular role. |
| Talent management | Talent Advisor** | Guide managers through talent reviews with tools and insights to align workforce potential with business goals. |
| Talent management | Talent Review Assistant** | Aids in the talent review process, offering tools and insights to assist managers in evaluating employee performance and potential. |
| Talent management | Team Goals Assistant** | Support managers in setting, tracking, and aligning team goals with automated nudges, summaries, and policy info. |
| Talent management | Team goal summaries* | Create a summary of a team’s performance and development goals and progress. |
| Talent management | Team Sync Advisor** | Collect weekly team updates and provide managers with actionable meeting digests and follow-up questions. |
| Talent management | Benefits Certification Assistant** | Automate benefits verification by managing third-party confirmations and certification status updates for benefits managers. |
| HR and workforce management | Benefits Plan Advisor** | Help employees understand and maximize their benefits packages, and offer personalized insights on medical, dental, and vision coverage based on individual needs. |
| HR and workforce management | Benefits Policy Advisor** | Surface and interpret company-specific benefits documents to give clear guidance on eligibility and compliance. |
| HR and workforce management | Collective Agreements Analyst** | Assists employees in understanding collective bargaining agreements and their implications for employment terms. |
| HR and workforce management | Compensation Advisor** | Deliver data-driven insights to employees on their compensation, including salary, stock options, and additional payments. |
| HR and workforce management | Compensation statement Analyst** | Enables employees to ask potentially clarifying questions about their total compensation statement. |
| HR and workforce management | Court Order Assistant** | Manage court-ordered payroll deductions to streamline compliance and reduce administrative burden. |
| HR and workforce management | Document type descriptions* | Get suggestions for comments and descriptions for HR document records and types. |
| HR and workforce management | Employee Contracts Analyst** | Helps provide clarity and insights on employment contracts, helping enable employees to understand their terms and conditions. |
| HR and workforce management | Employment Information Advisor** | Retrieve current employment-related data and provide secure, role-based access and direct links to relevant employment pages. |
| HR and workforce management | Employment Lifecycle Policy Analyst** | Equip managers with step-by-step guidance on company policies for hiring, onboarding, development, and offboarding. |
| HR and workforce management | Employment process notes* | Help team members draft and refine notes when performing various tasks in the employment process. |
| HR and workforce management | Leave and Absence Analyst** | Helps employees navigate leave and absence policies, assisting with requests for time off and helping them understand their rights and benefits. |
| HR and workforce management | Leave and Absence Policy Advisor** | Navigate and explain leave and absence policies so employees can request time off and understand their rights. |
| HR and workforce management | Org Chart Analyst** | Helps employees understand organizational structures, reporting lines, and department functions. |
| HR and workforce management | Pay Policy Advisor** | Retrieve and analyze pay policy documents to offer concise guidance on salary rules and best practices. |
| HR and workforce management | Payroll Run Analyst** | Explain potential payroll anomalies by highlighting key influencing factors and supporting root cause analysis for payroll administrators. |
| HR and workforce management | Payslip Analyst** | Clarify payslip details to help employees understand their salary breakdown and deductions. |
| HR and workforce management | Personal Information Advisor** | Helps manage and update employees' personal and employment information. Helps provide suggestions on employee lifecycle events such as promotions, transfers, and relocations to help enable improved accuracy and improved adherence to company policies. |
| HR and workforce management | Positions Assistant** | Guide managers and HR in making data-driven decisions for position management, including backfills and new roles. |
| HR and workforce management | Promotion Advisor** | Guide managers and HR teams in identifying, assessing, and recommending employees for promotion based on set parameters. |
| HR and workforce management | Resignation Assistant** | Support employees through the resignation process, providing guidance, responses to key questions, and access to offboarding actions. |
| HR and workforce management | Shift Scheduling Assistant** | Assists in the creation and management of employee shift schedules, helping enable more optimal coverage and accommodate individual preferences. |
| HR and workforce management | Time Entry Assistant** | Automate time entry for teams by processing uploaded signed timesheets and generating timecard summaries. |
| HR and workforce management | Timecard Assistant** | Helps facilitate the accurate and timely submission of timecards, supporting proper tracking of hours worked. Assists in providing explanations of how pay is calculated based on hours worked. |
| HR and workforce management | Transaction Administration Assistant** | Help administrators manage, troubleshoot, and resolve in-flight transactions with actionable insights and AI-driven workflow support. |
| Employee experience and onboarding | About me* | Draft the "About Me" content for an employee's Connections profile. |
| Employee experience and onboarding | Case summarization and resolution* | Generate case summaries and resolution recommendations to help resolve complex cases. |
| Employee experience and onboarding | Employee Concierge** | Coordinate and triage employee inquiries, helping ensure each is routed to the right agent for resolution. |
| Employee experience and onboarding | Help desk request resolution* | Understand incoming employee questions and issues and recommend solutions to help desk agents. |
| Employee experience and onboarding | End of call (or chat) summary notes* | Draft the wrap-up notes at the conclusion of a call or chat with an HR help desk agent. |
| Employee experience and onboarding | Help desk request summary* | Draft an overview of the issue, progress made, employee response, and planned next steps for a help desk request. |
| Employee experience and onboarding | Knowledge article suggestion* | Summarize a knowledge article suggestion while an employee creates a help desk request. |
| Employee experience and onboarding | Knowledge article summary* | Enables HR help desk agents to create a summary of a knowledge article to share with an employee. |
| Employee experience and onboarding | Knowledgebase articles* | Construct knowledgebase articles to help answer frequently asked questions faster and with less effort. |
| Employee experience and onboarding | Knowledge search answers* | Generate answers to employee questions at the top of knowledge search results. |
| Employee experience and onboarding | Manager Concierge** | Route manager inquiries about team management, such as compensation, absences, and talent, to the correct agent for support. |
| Employee experience and onboarding | Manager survey analytics* | Summarize survey responses in graph or chart form, display sentiments associated with each textual response, and view a summary of text responses. |
| Employee experience and onboarding | Onboarding Assistant** | Support new employees through their initial days, offering information on company policies, culture, and key resources. |
| Employee experience and onboarding | Perks and Awards Analyst** | Helps inform employees about available perks and awards, helping them make the most of company-provided benefits and recognition programs. Helps to provide line managers with guidance on company policies around recognitions and awards. |
| Employee experience and onboarding | Retirement and Pensions Analyst** | Helps offer advice on retirement planning, including 401(k) and pension options, supporting employees as they prepare for their post-work years. |
| Employee experience and onboarding | Resolution notes* | Draft the resolution notes when resolving HR help desk requests. |
| Employee experience and onboarding | Survey questions* | Get suggestions for survey questions to help drive higher response rates. |
| Employee experience and onboarding | Tax Withholding Guide** | Supports employees with guidance through W-4 elections to help enable the withholding of the correct amount of tax, prevent surprises at tax time, and manage cash flow throughout the year. |
| Employee experience and onboarding | Workflow journeys and tasks* | Get suggestions for Oracle Journeys and related tasks to help create effective and relevant workflow guidance for employees. |
Leverage intelligence and automation with embedded AI to support supply chain decision-making and optimize supply chain management and manufacturing processes. All delivered as standard in Oracle Fusion Cloud Supply Chain Management and Manufacturing (SCM).
| Functional area | Use case | Business benefit |
|---|---|---|
| Cost management | Review period close summary* | Summarize and document key observations, adjustments, or exceptions related to the Costing Period-end process. |
| Cost management | Troubleshoot cost processing errors* | Provides troubleshooting support with the error detail and steps to resolve without having to navigate away from the application. |
| Cost management | Generate accrual clearing summary* | Designed to streamline the accrual clearing process when used to generate justification text for accrual clearing transactions. |
| Cost management | Costing period close assistant** | Helps expedite period end close by providing conversational answers based on relevant information from documents and procedure manuals. |
| Cost management | Costing setup assistant** | Helps users make informed decisions on setup options by providing applicable guidance as they work through different sections. |
| Cost management | Generate accrual clearing reason** | Automatically creates detailed reasons for accrual clearing transactions based on predetermined parameters. Helps streamline the accrual clearing process with standardized documentation, enhanced compliance, and auditable reason descriptions. |
| Inventory management | Item Shortages Analysis Advisor** | Identify inventory stockouts and shortages in an organization. |
| Inventory management | Material Expiration Analysis** | Identify lots nearing expiration, analyze demand/usage across organizations, and recommend actions. |
| Inventory management | Outbound Compliance Advisor** | Assess entire shipment for outbound compliance, checking item and regulation documents, and summarizing key handling requirements. |
| Inventory management | ASN Creation Assistant** | Creates an advanced shipment notification (ASN). |
| Inventory management | Fulfillment Processing Assistant** | Execute the picking, packing, and shipping fulfillment steps. |
| Manufacturing and maintenance | Maintenance Work Order Builder** | Create new work orders or update existing ones including adding operations, issuing materials, and capturing resources. |
| Manufacturing and maintenance | Post-maintenance Work Reporting** | Automatically creates a work order based on maintenance technician input to record parts issued, labor, and operations after the work is done. |
| Manufacturing and maintenance | Disposition Assistant for Rejects** | Assess rejections found during production execution and automate the rework process based on operating procedures. |
| Manufacturing and maintenance | Generate repair suggestions from past service history* | Can help improve repair process when applied to generate past repair summaries and work order repair suggestions. |
| Manufacturing and maintenance | Generate shift summary for production supervisor* | Can be applied to summarize shift highlights and key points that need attention to help improve speed and completeness of communication between shifts. |
| Manufacturing and maintenance | Maintenance Advisor** | Bring consistency to repair and maintenance processes by providing answers from multiple sources in a single conversational interaction. |
| Manufacturing and maintenance | Operational Procedure Advisor** | Can help improve manufacturing processes via better access to information on operating procedures. |
| Manufacturing and maintenance | Product anomaly detection | Predict asset health and communicate issues quickly to facilitate timely action. Monitor assets, fleet and manufacturing equipment to detect anomalies. |
| Manufacturing and maintenance | Generate technician notes* | Quickly composes notes from rough phrases and associated work orders for shift hand-off or multitechnician collaboration. |
| Manufacturing and maintenance | Create work instructions** | Simplifies and expedites the writing of work instructions by summarizing the steps for a specific operation based on the source attachments, which are often in a noneditable format. |
| Manufacturing and maintenance | Generate list of inspection characteristics* | Fast-track the creation of a quality inspection plan. |
| Manufacturing and maintenance | Generate shift notes for operator handoff* | Facilitate the smooth hand off of work to the next operator. |
| Manufacturing and maintenance | Generate repair summary* | Streamline the process of repairing multiple assets on a single work order. |
| Order management and logistics | Pricing Promotion Advisor** | Suggest ways to qualify for additional pricing promotions by increasing order quantity, order value, or adding specific items. |
| Order management and logistics | Return Order Assistant** | Workflow to check if the order can be returned and provide return options. Automatically create, submit, and send an email acknowledgement once an option is selected. |
| Order management and logistics | Sales Order Assistant** | Create an order based on natural language inputs from order entry specialists and customers. |
| Order management and logistics | Data Access Advisor for Sales Orders ** | Provides visibility into Order Management application data access rules and policies for both administrators and end users. |
| Order management and logistics | Order Exception Assistant** | Monitor and correct order processing exceptions caused by slow running extensions. |
| Order management and logistics | Purchase Order to Sales Order Converter** | Automate translation of order documents, such as a PDF, into an order format to import into Order Management and validate exception correction. |
| Order management and logistics | Intelligent wave summary | Summarize wave run issues, identify root causes, and recommend fixes. |
| Order management and logistics | Generate return summary* | Generate text summarizing order and product specifics for the returned items. |
| Order management and logistics | Pricing promotion summary* | Enable pricing administrators to quickly summarize the promotional lines, benefits, and conditions of a given promotion. |
| Order management and logistics | Generate sales order change comments* | Allows you to respond faster to questions on order changes by generating sales order change comments. |
| Order management and logistics | Generate sales order acknowledgement* | Enables improved communications with customers by generating draft order acknowledgements and email confirmations. |
| Order management and logistics | Claims Policy Advisor** | Answers questions on an organization’s claims policies, such as documentation requirements, approval procedures, guidelines on identifying and handling potential fraud, and instructions on adhering to relevant laws, regulations, and internal controls. |
| Order management and logistics | Customer Service Representative Advisor** | Expedites answers for questions on sales order policies via natural-language interactions, referencing official company documents. |
| Order management and logistics | New product classification | Helps classify new items for import/export declaration by identifying high probability classification code entries based on information for similar items. |
| Order management and logistics | Material Handling Advisor** | Receiving agents get comprehensive instructions for goods received into inventory to comply with best practices and establish proper routing protocols throughout the handling process. |
| Order management and logistics | Outbound Compliance Advisor** | Help verifying outbound shipments address regulatory requirements such as packaging and hazardous material placard placement. |
| Order management and logistics | Goods Delivery Advisor** | Helps ensure that goods are properly directed by providing detailed delivery instructions and location-specific requirements, such as areas to avoid and time restrictions. |
| Order management and logistics | Predict shipment transit lead times | Predict ETA and identify at-risk shipments for customers and provide total transportation lead time when an order is placed. |
| Order management and logistics | Predict order fulfilment cycle times | Automatically calculate average order cycle times and show impact vs required ship dates. |
| Order management and logistics | Dynamic slotting at warehouse locations | Include a Market Basket Analysis as an additional putaway method to help improve dynamic slotting optimization. |
| Order management and logistics | Predict Order Route | Streamline the shipment planning process based on historical shipping patterns, significantly speeding up the transportation planning process. |
| Procurement | Purchase Requisition Status Advisor** | Identify requisitions that require action. |
| Procurement | Quote to Purchase Requisition Assistant** | Intake supplier quotes (via email or chat) and create requisitions automatically. |
| Procurement | Supplier Recommendations when creating Negotiation | Offer supplier recommendations based on historical transactions |
| Procurement | View purchase agreement highlights in approval notifications* | Summarize changes in purchase order/agreement approvals. |
| Procurement | Purchase Order attachment summaries in approval notifications* | Summarize purchase order attachments for fast review by buyers and approvers. |
| Procurement | Summarize supplier registration attachments* | Can be applied to summarize supplier attachments to help accelerate the registration and review process. |
| Procurement | Summarize purchase order details* | Can help improve efficiency of the buying process by summarizing POs. |
| Procurement | Generate supplier qualification questions* | Can be used to fast-track the creation of supplier qualification questions. |
| Procurement | Procurement Policy Advisor** | Enables accelerated creation of PO requisitions and helps address compliance through real-time Q&A on procurement policies using natural language processing. |
| Procurement | Spend classification | Classify requisitions, purchase orders, invoices and expenses using AI for faster, more granular analysis of procurement data. |
| Procurement | Dynamic discounting | Categorize suppliers and enroll them into a dynamic discounting program where early payments are rewarded with larger trading discounts to enhance working capital and optimize ROI on cash. |
| Procurement | Suggest requirements when conducting negotiations* | Generate a list of requirements to review as part of a negotiation for more successful outcomes. |
| Procurement | New supplier recommendations for negotiation invitation* | Broaden your supplier pool through an auto-generated list of new suppliers; add them to your supply base and increase competition for your business so you can secure better deals. |
| Procurement | Generate negotiation cover page* | Simplify the creation of content used in supplier negotiation documents. |
| Procurement | Generate negotiation messages* | Create message copy for category managers, suppliers, and team members. Refine and augment messages to be more specific to the details of each negotiation. |
| Procurement | Summarize negotiation and award approval attachments* | Extracts key information and details from attachments and includes them in the approval notification to help expedite the review process and reduce cycle time. |
| Procurement | Generate supplier negotiation synopsis* | Quickly start a negotiation with a personalized and professionally formatted synopsis created from the draft negotiation. |
| Procurement | Purchase order highlights in approval notifications* | Expedites the approval process by highlighting details of the purchase order in the approval notification to facilitate informed decision-making. |
| Product lifecycle management | Product regulatory and compliance advisor** | Retrieve critical regulatory and compliance policy information. |
| Product lifecycle management | Master Data Governance Standards Advisor** | Auto-check governance policies to support accuracy when authoring or enriching product data. |
| Product lifecycle management | Workflow Policy Advisor** | Utilize company-specific standard operating procedure and process documents. |
| Product lifecycle management | Manufacturer onboarding and risk assessment advisor** | Assess manufacturers as part of the onboarding process whether they meet the risk profile and their parts meet the company’s quality standards. |
| Product lifecycle management | Generate workflow approval summary* | Automate authoring of comprehensive summaries for approvers and reviewers, embedding detailed redline and change, and autogenerating descriptions. |
| Product lifecycle management | Generate quality workflow descriptions* | Author descriptions for Problem Report and Corrective Action (PR/CAPA) quality workflows. |
| Product lifecycle management | Product 360 Advisor** | Consolidates inventory, transactional, and master product data into a single view. |
| Product lifecycle management | Product Comparison Advisor** | Automates side-by-side comparison of products and components. |
| Product lifecycle management | Component Replacement Assistant** | Identify, propose, and execute bulk component changes, supported by impact analysis, compliance checks, and end-to-end workflow automation. |
| Product lifecycle management | Create item descriptions* | Help customers find your products faster by auto-generating product descriptions that emphasize key features and benefits to make the customer experience clearer and more satisfying. |
| Product lifecycle management | Populate manufacturer profile attributes* | Standardizes and streamlines the manufacturer’s record creation process by creating profile attributes from relevant company information retrieved from external sources. |
| Quality management | Generate inspection instructions* | Can be used to fast-track the quality inspection planning process by generating inspection plan descriptions. |
| Quality management | Description of a quality inspection plan version* | Fast-track inspection plan while maintaining consistent inspection processes by creating procedures, safety cautions, and expected durations for inspection characteristics. Quality engineers can review and edit the generated instructions before including them to the plan. |
| Quality management | Quality Inspection Advisor** | Can be leveraged to help simplify compliance checks for sampling standards and inspection processes. |
| Service Logistics | Create service estimates* | Create service estimate cover letter to communicate service estimate information to customers. |
| Sustainability | Sustainability Policy Advisor** | Can be applied to quickly reference company sustainability policies, goals, and strategies using natural language processing. |
| Sustainability | Invoice classification rule* | Identifies hidden patterns in historical data and creates new accounts payable invoice classification rules to help capture business activities from supplier invoices for emission calculation. |
| Sustainability | Invoice classification* | Helps reduce manual reviews by providing the most likely classification based on historical data or accounts payable invoice content when supplier invoices can’t be classified with existing rules to determine the emissions footprint. |
| Supply chain orchestration | Supply Disruptions Mitigator** | Surface real-time supply risks, assess criticality, and suggest alternative supplies, resources, or routing strategies. |
| Supply chain planning | Analyze Planning Data Quality Issues** | Insight into data quality issues, such as missing sourcing rules and similar issues, that affect plan quality. |
| Supply chain planning | Supply Chain Planning process advisor ** | Answer planners’ questions, such as their scope of responsibility and how to perform daily planning tasks, including escalation processes based on enterprise policies and procedures. |
| Supply chain planning | Planning Advisor for Exceptions and Notes** | Analyze and summarize exceptions and notes in a plan. |
| Supply chain planning | Planning notes authoring assistant* | Assist authoring planning notes from users’ rough entries to standardize and improve planning decision communication. |
| Supply chain planning | New product introduction | Forecast demand of new products by learning from the past product launches. |
| Supply chain planning | Demand sensing | Forecast demand based on a wide range of data including history, price, seasonality, intermittency, demand shocks, anomalies, and external events. |
| Supply chain planning | Supply Chain Collaboration Advisor** | Answers enterprise-specific process questions regarding submission deadlines, overcommit, and undercommit procedures and understands the impact of failures to commit. |
| Supply chain planning | Lead time insights | Cope with supply variability and improve supply planning decisions by analyzing actual supplier lead times. |
| Supplier management | Manufacturer Onboarding Advisor** | Helps eliminate manual validation and interpretation of manufacturer risk and ensure accuracy of new supplier information when onboarding. |
| B2B messaging | B2B Message Processor** | Retrieve and analyze the details of purchase orders and other B2B messages. |
| B2B messaging | B2B Messaging Reviewer** | Automates and streamlines B2B message handling across partner integrations. |
| B2B messaging | B2B Message Converter** | Retrieves message setup details and converts a B2B message into a standard format for exchange. |
Help identify and direct sales teams to leads and opportunities with the highest win probabilities, promote deal acceleration, and foster improved sales conversion rates. Oracle AI for Oracle Sales can deliver AI-enabled, in-the-moment automation for your sales team.
| Functional area | Use case | Business benefit |
|---|---|---|
| Account intelligence and engagement | Account Advisor** | Provide account insights by summarizing account data, key contacts, subscriptions data, invoices, and any account research report or financial disclosure documents attached to the account. |
| Account intelligence and engagement | Account deduplication | Detects duplicate accounts to help maintain database accuracy while allowing customization for better predictions. |
| Account intelligence and engagement | Account Engagement Guide** | Automates account planning and research by summarizing key insights across various business functions. Helps sales teams identify upsell and renewal opportunities, uncover key stakeholders, and generate sales activity overviews, —allowing reps to focus on relationship building and revenue growth. |
| Account intelligence and engagement | Account engagement level | Measures how engaged an account is based on deal activity, interactions, and sales team efforts. |
| Account intelligence and engagement | Sales Intelligence and Account/Product Advisor Agents** | Leverages retrieval-augmented generation (RAG) and predictive models to deliver real-time recommendations, document-based insights, and data-driven guidance on accounts, contacts, and products, all embedded within the sales workflow. |
| Account intelligence and engagement | Similar account recommendations | Finds companies with similar characteristics (for example, industry, size, location) to help identify new sales prospects. |
| Account intelligence and engagement | Summarization assistant for account, activity, leads, and opportunities* | Can provide a complete end-to-end view of an account, including key details from both front- and back-office systems. Enables sales teams to quickly assess an account’s status within the customer lifecycle so they can confirm they have the right context for each interaction. Available directly in Oracle Fusion Sales and Microsoft Outlook via a plugin for seamless access. |
| Lead and opportunity management | Contact engagement level | Helps sales reps gauge engagement levels to determine the time and approach for outreach. |
| Lead and opportunity management | Lead contact validation and recommendations | Suggests new contacts based on past successful deals and level of interaction with the sales team. |
| Lead and opportunity management | Opportunity contact validation and recommendations | Identifies commonly added contacts in similar opportunities, making it easier to find the right stakeholders. |
| Lead and opportunity management | Opportunity scoring and recommended actions | Predicts the likelihood of closing a deal and provides actionable insights to help improve success rates. |
| Lead and opportunity management | Predictive lead scoring | Designed to highlight the most promising leads and opportunities while flagging deals that may need extra attention. |
| Lead and opportunity management | Sales intelligence and engagement optimization models | Identifies the most engaged leads and opportunities, allowing sales teams to tailor outreach for better results. |
| Product and pricing optimization | AI-generated product recommendations* | Uses AI to automatically recommend upsell and cross-sell products based on historical purchase patterns and items that are frequently bought together. |
| Product and pricing optimization | Pricing and discount optimization | Recommends discounts based on probability-of-purchase models, enabling a reduction in manual pricing efforts and expediting quote generation. |
| Sales guidance and forecasting | Create incentive rate tables* | Incentive compensation plan administrators can build rate tables for sales credit calculation by copying and pasting from spreadsheets or entering requirement description in text. |
| Sales guidance and forecasting | Incentive Payee Advisor** | Provides sellers with real-time answers on incentive compensation plans and policy changes. |
| Sales guidance and forecasting | Generate a forecast summary with AI* | Provides an AI-generated summary of forecast performance on demand, highlighting key metrics and whether the team is on track. |
| Sales guidance and forecasting | Incentive Compensation Plan Advisor** | Helps translate complex compensation plans into clear, easy-to-understand language. Helps sales reps understand earning potential, aligns teams with business goals, and helps keep motivation high by effectively communicating compensation strategies. |
| Sales guidance and forecasting | Opportunity-to-Quote Guide** | Can speed up quoting with AI-driven insights, automated document generation, and real-time account overviews to help keep deals moving smoothly. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Enables AI model building to create custom sales predictions tailored to business needs. |
| Sales productivity and automation | Rewrite Assistant for quotes* | Helps enhance user productivity and communication quality by integrating context-aware rewriting capabilities into existing text editors or input fields to quickly refine content for clarity, tone, grammar, and impact. |
| Sales productivity and automation | Express Reports Agent** | Enable users to get complete, ready-to-use reports that combine both visuals and tables with simple prompts, such as “Show me closed opportunities by stage for Q2.” |
| Sales productivity and automation | Sales Analyzer* | Enable users to get charts and visualizations by asking questions in plain language within the Sales Dashboard. |
| Sales productivity and automation | Lead Advisor Agent** | Highlights missed interactions, summarizes lead behavior, and recommends next-best actions through a conversational interface, enabling sellers to act quickly and confidently. |
| Sales productivity and automation | Generate account summaries and emails on mobile app* | Enables reps to generate tailored account summaries and compose context-aware emails using CRM data from accounts, contacts, opportunities, or leads on their mobile devices. |
| Sales productivity and automation | Account description generation* | Uses generative AI to summarize key company information from documents such as earnings reports and 10-Ks, allowing reps to access concise account profiles directly within the CRM. |
| Sales productivity and automation | Content assistant for appointment agendas* | Automatically generates meeting agendas from emails, potentially saving time and helping ensure every meeting is structured and productive. |
| Sales productivity and automation | Content assistant for email* | Can speed up customer communication by drafting AI-powered responses, helping sales teams reply faster and more effectively. |
| Sales productivity and automation | Content assistant for incentive plans* | Uses generative AI to help compensation admins quickly create clear, professional incentive plan documents. With simple prompts, they can generate, rewrite, summarize, and edit terms and conditions right inside the plan authoring tool, potentially saving time and improving clarity. |
| Sales productivity and automation | Content assistant for meeting notes* | Automatically summarizes meetings and generates action items so teams can focus on selling instead of note-taking. |
| Sales productivity and automation | Content assistant for opportunity win stories* | Designed to automatically generate compelling success stories to share with prospects and internal teams. |
| Sales productivity and automation | Content assistant for sales call guide authoring and summarization* | Uses generative AI to quickly create structured, high-quality sales call guides with optimized language and branching logic, helping reps engage with customers more reactively. |
| Sales productivity and automation | Quote Assist Agent** | Provides an in-context AI assistant within the quoting user interface to help troubleshoot errors, answer questions, and offer quoting guidance using RAG and upcoming API/email integrations. |
| Sales productivity and automation | Summarization assistant for account, activity, leads, and opportunities* | Can provide concise summaries of account activities and interactions, making it easier for reps to stay informed. |
Enhance service efficiency and personalization with AI-powered support across multiple channels while optimizing productivity and customer satisfaction.
| Functional area | Use case | Business benefit |
|---|---|---|
| Agent assistance and productivity | Service workflow sentiment analysis | Provides a conversation score to indicate whether a customer service rep's interactions are positive, neutral, or negative. |
| Agent assistance and productivity | Chat assistance for agents* | Surfaces real-time suggestions for web chat agents using generative AI and presents recommended responses or knowledge articles as the chat progresses. |
| Agent assistance and productivity | Chat summarization* | Designed to automatically create concise summaries of live chat conversations using generative AI. Summaries are generated in real time and appear during transfers between agents or at session close. |
| Agent assistance and productivity | Content assistant for interview authoring* | Can be used to automate the creation and deployment of branching interview questions, helping guide customers and agents to the right decision faster. Reduces the need for manual rule configuration. |
| Agent assistance and productivity | Support call summarization* | Designed to automatically create a call summary after an Oracle Fusion Cloud Service interview using generative AI. Can capture key details shared during the interaction and generates a draft summary directly in the user interface. |
| Field service optimization | Nearby work recommendations | Assesses a technician's workload, location, and availability to suggest nearby jobs that can be completed without disrupting the existing schedule. |
| Field service optimization | Predictive scheduling and routing | Applies predictive AI and machine learning to optimize field service scheduling. Automates real-time decisions in field operations by updating job assignments to help meet service goals, reduce SLA violations, and avoid scheduling conflicts. Can also recommend the best technician based on factors such as travel time, availability, skills, and job duration. |
| Field service optimization | Question answering for field resources* | Uses generative AI to help analyze user queries and surface relevant answers from the knowledgebase, enabling the automatic generation of a concise response that addresses the user’s question. Can also provide links to supporting knowledge articles for deeper exploration. |
| Field service optimization | Smart assignment assistant | Optimizes manual service activity scheduling by predicting and recommending a field resource to assign to an activity. Recommends a technician based on travel time, availability, skills, and job duration. |
| Field service optimization | Work Order Agent** | Designed to automatically generate draft work orders with prefilled attributes such as title, notes, and contact details to help bring speed and intelligence to field service operations. |
| Knowledge management | AI-generated service responses* | Can draft detailed responses to service requests in seconds using generative AI. Can pull from existing knowledge articles to create a tailored message. |
| Knowledge management | Content assistant for knowledge authoring* | Designed to draft knowledge articles from resolved service requests or external documents using generative AI. Can automatically generate a draft within the standard authoring flow, including product tags, user groups, and publishing options. |
| Knowledge management | Instant answers in search* | Analyzes user queries and surfaces relevant answers drawn from the knowledgebase using generative AI. Enables the automatic generation of a concise response that directly addresses the user’s question. |
| Knowledge management | Knowledge Insights Agent** | Designed to create a hybrid index that spans service objects and external knowledge content, helping uncover deep insights into relationships, identify emerging trends, and detect and resolve duplicate or conflicting information. |
| Knowledge management | Knowledge search assistant* | Can provide concise, direct answers within knowledge search results using generative AI. |
| Service request and case management | Self-Service Chat Agent** | Can be deployed to handle customer inquiries through personalized responses and execute transactions across systems. Can verify identity, retrieve data, and guide customers through resolution with minimal human intervention. |
| Service request and case management | Notification Agent** | Send an email or a bell notification whenever a service request (SR) requires the owner’s attention, providing a convenient way to notify end users. |
| Service request and case management | Work Order Agent** | Automatically draft work orders with prefilled attributes based on similar service requests, present the draft work orders to customer support representatives for review, and track the status of work orders throughout the lifecycle. |
| Service request and case management | Self-Service Question-Answer Agent** | Uses generative AI to help analyze user queries and surface relevant answers from the knowledgebase, enabling the automatic generation of a concise response that addresses the user’s question and provides links to supporting articles. |
| Service request and case management | Service Request Creation Agent** | Uses AI to seamlessly turn customer chat conversations, phone call transcripts, and emails into actionable service requests by capturing key details and analyzing attached documents in real time. |
| Service request and case management | Service Request Resolution Agent** | Analyzes incoming service requests and generates suggested solutions based on predefined assets using generative AI. Presents the steps as a structured resolution plan. |
| Service request and case management | Service request summarization* | Can automatically draft concise summaries of service request details directly within the Oracle Service Center user interface using generative AI. |
| Service request and case management | Service Request Triage Agent** | Uses generative AI to analyze and categorize incoming service requests based on the product, service taxonomy, and content quality. The agent is designed to evaluate whether a request includes enough detail and can prompt the user for additional information if needed. |
| Service request and case management | Smart service request matching | Identifies and links similar past service requests and enables agents to apply proven solutions quickly. |
Unify customer data from multiple sources to create a real-time view of each customer. Marketers can leverage data-driven insights and AI to engage, convert, and nurture relationships to increase value.
| Functional area | Use case | Business benefit |
|---|---|---|
| Attribution and channel strategy | Campaign revenue attribution | Analyzes customer touchpoints to help teams attribute revenue to campaigns and channels. |
| Attribution and channel strategy | Campaign recommender | Recommends effective campaign strategies for each audience segment based on past performance and engagement data. |
| Attribution and channel strategy | Channel recommender | Identifies effective marketing channels to engage target audiences. |
| Campaign optimization | Campaign Optimization Agent** | Uses AI to help determine the next best action, offer, or timing to better maximize engagement and conversion. |
| Campaign optimization | Campaign Planning Agent** | Leverages AI propensity models and lifetime value analysis to optimize targeting and campaign planning. |
| Campaign optimization | Fatigue analysis | Evaluates message fatigue based on engagement patterns to optimize send frequency. |
| Campaign optimization | Intelligent audience selector | Designed to identify the best-fit contacts for ongoing programs using predictive models. |
| Campaign optimization | Program intelligent switch | Recommends the best campaign, channel, and timing for each customer to increase engagement. |
| Campaign optimization | Program simulation | Simulates campaign performance and flow before launch to identify improvements. |
| Campaign optimization | Send time optimization | Determines optimal delivery times for each contact to improve engagement. |
| Content creation and optimization | Content assistant for email authoring* | Creates on-brand email copy that’s aligned with the campaign’s tone and goals. |
| Content creation and optimization | Refine and adapt marketing content* | Users can instantly shorten, lengthen, or bulletize copy, as well as generate concise summaries for their content to adjust outputs to their exact needs. |
| Content creation and optimization | Content assistant for landing page authoring* | Generates consistent, campaign-aligned landing page copy. |
| Content creation and optimization | Content assistant for shared component authoring* | Generates or rewrites HTML for shared campaign components. |
| Content creation and optimization | Content assistant for SMS* | Crafts concise, impactful SMS messages that are aligned with the campaign’s tone and objectives. |
| Content creation and optimization | Subject line and push title optimization | Scores titles based on predicted performance from past data. |
| Content creation and optimization | Content assistant for subject line authoring* | Generates multiple subject line options based on the campaign’s tone, context, and brand voice. |
| Customer intelligence and predictive insights | Account lead scoring | Predicts which B2B accounts are most likely to convert, helping optimize account-based marketing efforts. |
| Customer intelligence and predictive insights | Churn propensity | Identifies customers at risk of leaving so marketers can take action to retain them. |
| Customer intelligence and predictive insights | CLV scoring and analysis | Calculates projected customer lifetime value (CLV) to help inform targeting and retention strategies. |
| Customer intelligence and predictive insights | Contact lead scoring | Forecasts the likelihood of individual lead conversion to improve lead volume and speed. |
| Customer intelligence and predictive insights | Engagement propensity | Predicts how likely a customer is to engage with a campaign, helping improve targeting. |
| Customer intelligence and predictive insights | Opportunity identification | Scores sales opportunities based on marketing engagement, helping improve sales and marketing alignment. |
| Customer intelligence and predictive insights | Predictive customer lifetime value | Identifies high-value customers and those at risk of churning, enabling smarter targeting and budget allocation. |
| Customer intelligence and predictive insights | Recency, frequency, and monetary scoring | Segments customers based on purchase history to help improve engagement and retention. |
| Customer intelligence and predictive insights | Repurchase propensity | Predicts which customers are likely to reorder products, fostering more targeted cross-channel engagement. |
| Customer intelligence and predictive insights | Account intelligence | Calculates an account engagement score to prioritize outreach and targeting. |
| Personalization and next-best actions | Next best action | Recommends the most relevant next step to help drive customer conversions. |
| Personalization and next-best actions | Next best offer | Uses purchase history to predict the best price customers would be willing to pay, potentially maximizing revenue. |
| Personalization and next-best actions | Next best promotion | Uses a customer’s purchase history to predict the price they would be willing to pay, enabling personalized pricing that can boost conversion rates and average order value. |
| Personalization and next-best actions | Product and content recommendations | Uses AI to personalize content and product suggestions with the aim of increasing engagement. |
| Personalization and next-best actions | Product propensity | Forecasts which customers are most likely to buy a product, enabling smarter marketing spend. |
| Personalization and next-best actions | Real-time predictions | Forecasts customer behavior quickly, allowing marketers to take immediate action. |
Learn how generative AI in Oracle Product Lifecycle Management helps busy product managers create SEO friendly product descriptions.
See how GenAI embedded in Oracle Fusion Cloud Service can help boost customer satisfaction, accelerate issue resolution, and increase agent efficiency.
See how AI-powered project planning in Oracle Fusion Cloud ERP helps a project manager use GenAI to quickly assemble project plans that balance customer requirements with resource, risk, and budget concerns.
Watch a finance director use GenAI narrative reporting in Oracle Fusion Cloud EPM to explain the impacts of a supply shortage in a quarterly roll-forward report. See how GenAI helps provide insights, draft descriptions, and create visuals, saving time and improving accuracy.
Using generative AI embedded in Oracle Service to create knowledge articles minimizes the burden on service and product teams who find crafting these assets time-consuming and helps build a repository of valuable tribal knowledge to help customers and agents resolve issues faster.
See how embedded GenAI in Oracle Fusion Cloud HCM can help job seekers find a great fit. By simply uploading a resume, candidates get matched with openings based on their specific experiences and skills.
See how GenAI embedded in Oracle Fusion Cloud HCM can help managers with employee performance reviews. GenAI creates a synopsis of peer feedback and summarizes overall performance in just a few seconds.
Watch how GenAI in Oracle Fusion Cloud HCM helps a busy manager create a job description for a junior position on her team. AI effortlessly drafts job description sections in seconds and optimizes the posting for keyword searches and applicant tracking systems.
Oracle has decades of experience building AI-powered features into software that powers enterprises and solves real-world problems. We have a proven and deliberate approach to AI, putting customer data security and privacy first. Our AI features deliver intelligence, but not decision-making. AI empowers people to work smarter and be more productive—but the human is always in the driver’s seat.
Built to run complex AI workloads, OCI delivers the highest performance and lowest cost GPU cluster technology and the highest bandwidth RDMA network in the cloud. All of this means we have the compute power to ensure low latency and solid performance, especially in an era where larger, more powerful AI models demand significant resources.
With AI built natively into Fusion Applications, actionable insights, timely predictions, and time-saving automation are surfaced seamlessly in the flow of work. No cumbersome implementations or tricky integrations to manage. From day one, you get value as well as a built-in, continuous learning loop to improve performance over time.
Thousands of companies across all industries and domains use Oracle software daily. This creates a powerful feedback loop to enable our teams to innovate quickly, improve AI capabilities, deliver generative AI done right, and bring best-in-class enterprise AI to market.
Take a walkthrough with one of our experts.
Talk to a team member about Oracle AI for Fusion Cloud Applications.
Disclaimer: The preceding is intended to outline our general product direction. It is intended for information purposes only and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.
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