Hospitality
Earn your guests’ loyalty with efficient operations from the lobby to the back office. Oracle Hospitality technology connects event sales, guest rooms, management, and point-of-sale (POS) systems—delivering the integrations you need to create exceptional experiences.
Hospitality solutions
Build exceptional guest and staff relationships and a more adaptable back office.
Comprehensive hotel property management system (PMS)
Manage all aspects of hotel business operations, including the delivery of superior guest experiences.
Explore comprehensive hotel property management system (PMS)
PMS dashboard
Get a snapshot of all the key information you need to perform your job.
Guest profile
Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.
Look to book
An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.
Real-time business insights
From high-level metrics to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution that enables property-specific or groupwide reporting.
Cloud digital assistant
OPERA Cloud Digital Assistant helps users execute routine tasks and activities, such as house status, room management, and reservations.
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Loyalty
Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.
Vacation ownership
Oracle Hospitality OPERA Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms.
Post It
Post It meets the needs of hotels without full-service food and beverage offerings.
Payments
To fulfill operations and guest service needs, Oracle Hospitality is committed to offering payment solutions that include cutting-edge technology for contactless hotel operations, including mobile and kiosk solutions.
Mobile guest experience
A web application designed for smartphones lets guests preregister their arrival, with the registration process commencing with an email sent to eligible guests 4 to 48 hours before arrival.
Explore mobile guest experience
Resources
Hotel cloud POS system
Empower the entire food and beverage team to enhance the guest experience while remaining agile with new menu offerings and promotions.
Explore hotel cloud POS system
Hospitality POS hardware
Rely on sturdy, smart, and stylish POS hardware that’s built for hotel restaurants.
Enterprise menu management
Tap Oracle’s expertise for accuracy and efficiency on menu and pricing updates for a single location or across a series of locations while ensuring brand standards are maintained.
Explore enterprise menu management
Kitchen display systems
Simplify communication and processes, increase productivity, and manage orders from the dining room and mobile platforms for superb kitchen performance.
Reporting and analytics
Monitor food and beverage operations across your property with consolidated dashboards and reports.
Explore reporting and analytics
Payments
Fulfill operations and guest service needs with payment processing options that meet your requirements.
Pre-arrival: eStandby Upgrade
Capture guest demand for premium inventory, products, and services across digital marketing channels. Manage guest requests via an easy-to-use portal or directly in OPERA Cloud.
Explore pre-arrival: eStandby upgrade
Pre-arrival: eXpress Upgrade
Engage hotel guests with confirmed offers for last-minute premium inventory, including guests who booked on third-party sites.
Mobile check-in: Mobile Guest Experience
Give guests arrival options while shortening check-in times and optimizing staffing needs. Increase incremental revenue with merchandising offers embedded directly in the mobile check-in path.
Explore mobile check-in: mobile guest experience
Front desk: CheckIn Merchandising
OPERA Cloud is the industry’s only PMS with AI embedded right in the check-in path, giving staff the tools they need to customize the guest experience without adding time to the check-in process.
Blocks
Provide an overview of group details for quick access to important data points, such as dates, market location, blocked and picked-up room nights, and owners.
Events
One screen has everything you need to know about your event: date and start time, attendees, function space, special indicators for loud event and do not move, and the current on-the-books revenue.
Function Diary
Where you go to find out which events are happening in your hotel, details about those events, what space is available for booking, and how many sleeping rooms are available for the same date.
Manage Resources screen
Where you go to book menus and items for an event. The innovative drawer design lets you access information about the menus and items while preserving all the relevant event information for continued viewing.
Channel management
Seamlessly manage your inventory through your preferred channels using a single system connected to your property management system.
Explore channel management (PDF)
Distribution connected directly to the source
Simplify activating and managing channels independently.
Rate management
Tap into artificial intelligence and machine learning to return the best offer at the right time.
Channel connectivity marketplace
Hoteliers and distribution partners can activate and manage any type of distribution channel via APIs exposed through Oracle Hospitality Integration Platform.
Single system efficiencies
Maximize efficiency by managing rates, restrictions, and inventory within one system.
Explore single system efficiencies (PDF)
Increased revenue and reduced distribution costs
View and manage the performance of the most profitable channels at a glance and respond immediately to unexpected demand swings.
Explore increased revenue and reduced distribution costs (PDF)
Contact center
Call center staff can simplify the reservation process while optimizing rates and rooms, add value to the guest stay, and personalize service with a full view into guest preferences.
Centralized sales
Increase sales effectiveness and aid decision-making with real-time data into room blocks and catering details.
Distribution
Simplify channel management and connect distribution channels directly to the source to maximize room revenue.
Loyalty
Strengthen your brand by attracting and retaining guests with a customizable, dynamic loyalty solution. Bring together all your hotel customer data and reward your guests with offers and promotions, delivering a better guest experience.
Financial management
Adapt your business models for new opportunities, sharpen your forecasts, control costs, and efficiently report results.
Financial planning and analytics
Integrate financial data across all your operations and align key tasks for budgeting, forecasting, and profitability assessment. Shorten financial planning cycles for properties, brands, and the entire enterprise.
Procurement
Simplify procurement across suppliers to improve cash flow management, vendor selection, spending compliance, and margin performance across all properties.
Scenario planning
Build flexible growth plans that guide you on how to stay on track as market conditions change. Red-flag properties and bring on new franchisees.
Human capital management
Employ innovative tools to recruit, assign, train, and manage personnel, giving your hospitality workforce the exceptional HR service that aligns with your brand values.
Explore human capital management
Payroll
Simplify how you pay your workforce with a highly configurable solution, fully unified with Oracle Fusion Cloud Human Capital Management (HCM) for efficient, compliant payroll processing across the globe—no matter your company size or worker types.
Recruiting and Talent Management
Take control of every stage of the talent lifecycle. Attract the best candidates, boost productivity, and improve decisions with end-to-end talent management. Source, recruit, onboard, manage performance, develop careers, and plan succession—all in one place.
Customer experience
Build comprehensive guest profiles based on data from all touchpoints to deliver exceptional experiences.
Customer loyalty
Identify, reward, and retain guests with programs that award points based on length of stay, number of stays, booking method, spending, and more.
Marketing
Customize and elevate the entire guest journey by sharing guest data—including information on bookings, onsite experiences, and more—across marketing, sales, and back-office teams.
Campaign management
Show guests you understand their preferences by personalizing your digital marketing across channels
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Customer self-service
Offer guests self-service tools to help them get answers faster, free your agents to handle more complex tasks, and reduce costs.
Agent-assisted service
Give agents a complete, unified view of the guest and intelligent tools to find answers, collaborate across the business, and solve problems faster.
Resources
Oracle Cloud Infrastructure (OCI)
Improve the security and stability of your most important systems by running them in the cloud. Whether you’re adopting Oracle SaaS applications or migrating on-premises workloads, OCI offers better performance at a lower cost.
Explore Oracle Cloud Infrastructure (OCI)
Isolated network virtualization
Run applications in a highly secure, compliant public cloud environment that offers full-stack protection with customer isolation, internal threat detection, end-to-end encryption, and automated threat remediation.
Oracle Analytics Cloud
Analyze data across your enterprise to make smarter predictions and better business decisions using data visualization, enterprise reporting, scenario modeling, and mobile analytics—in the cloud, on-premises, or through a hybrid model.
Explore Oracle Analytics Cloud
Hybrid cloud
Run OCI services in our public cloud regions across the globe. Use OCI cloud native services in your own data center. Bring VMware to the cloud without losing control. OCI provides more flexibility to craft a hybrid cloud strategy that meets your IT goals.
Resources
Find hospitality solutions by sector
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Hotels and resorts
Orchestrate operations with integrated property management, point of sale, and analytics to stay ahead of your guests’ needs.
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Casino and gaming
Take the casino experience to the next level of profitability with connected systems that grow nongaming revenue and personalize guest services.
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Hotel food and beverage
Unify food and beverage logistics and deliver distinctive service with point of sale easily integrated with payment, loyalty, and delivery to capture more revenue.
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Cruise
Streamline cruise operations with systems that manage passenger and crew activity onboard and track fleetwide performance.
Oracle Hospitality industry spotlight
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Hyatt Selects Oracle OPERA Cloud
With OPERA Cloud, Hyatt properties will be able to standardize its operations and data management across more than 1,000 hotels and all-inclusive properties.
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Hoteliers: Don’t sleep on innovation
Learn how leading hotels are applying the latest technologies and most creative ideas in six crucial areas.
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Go beyond a PMS with the OPERA Cloud platform
Learn why you need more than a conventional property management system (PMS).
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Boost your bottom line with the right POS system
Learn how in our smart decision guide to restaurant management and POS systems.
Oracle Hospitality customer successes
Discover how customers elevate experiences with Oracle Hospitality.
