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  2. Oracle Customer Success Services

Oracle AI Factory

Oracle AI Factory is a comprehensive set of customer and partner support services designed to help you rapidly adopt, scale, and optimize AI for tangible business results. Through structured pathways—education, expert guidance, prescriptive resources, and prebuilt use cases—Oracle AI Factory can help you deploy AI faster, modernize your IT, and deliver timely insights across Oracle Cloud Infrastructure (OCI), Oracle Database, the Oracle Fusion Cloud Applications Suite, and Oracle Industry Applications. With support from Oracle experts and a curated set of proven resources, Oracle AI Factory helps reduce barriers to AI adoption, accelerate time to value, and strengthen competitive differentiation at each stage of your AI journey.

“Oracle’s AI-powered Fusion Cloud HCM suite has enhanced our approach to performance management, enabling faster, more consistent goal setting for our associates. It empowers our associates to develop clearer, more measurable goals that drive meaningful impact and results for our organization.”

Elaine Engle Global Officer, Talent Management and Organizational Capability, Marriott International

Accelerate AI adoption to help drive measurable outcomes

Oracle AI Factory supports you at every stage of your AI journey with structured pathways and tailored solutions focused on measurable outcomes. See how organizations can:

  • Modernize from on-premises to scalable, AI-powered SaaS for future-ready operations.
  • Gain real-time business insights using the Oracle AI Data Platform.
  • Accelerate embedded AI in Fusion Cloud Applications for visible ROI.
  • Build and deploy agents with Oracle AI Agent Studio for rapid business results.

“Many customers don’t realize that Oracle has integrated AI capabilities throughout our entire technology stack. Once they see what’s possible, they turn to us for guidance on how to achieve their transformation goals using Oracle AI. As one CEO put it, ‘Don’t let us fumble around in the dark—you know where the value is, so point us there.’ The key questions we hear are: ‘Where do I start with AI in my current environment? How do I define success, and how do I realize value?’ That’s the key.”

—Gary Miller, Executive Vice President, Customer Success Officer, Oracle

Oracle AI Factory components to support your journey—wherever you are on the AI path

Help realize tangible business outcomes with Oracle AI Factory

  • Help unlock near real-time insights with the Oracle AI Data Platform

  • Accelerate embedded AI adoption for Oracle Fusion Cloud Applications

  • Build and deploy agents rapidly with Oracle AI Agent Studio for Fusion Applications to help drive business results

  • Modernize from on-premises to secure, scalable cloud with Oracle Cloud Infrastructure and Oracle Fusion Cloud Applications

  • Help standardize global operations and support security and compliance objectives

  • Leverage proven use cases, Oracle Technical Experts, and ongoing AI support

Start your AI journey with Oracle AI Factory to help accelerate tangible business outcomes.

AI-enabled transformation customer success stories


Lamar Advertising uses AI in Oracle Fusion Cloud ERP to aid efficiency (2:51)
Oracle Fusion Applications help South Yorkshire Police focus on safety (3:37)
Solutions+ creates career opportunities with Oracle Fusion Cloud Applications (2:54)
Teladoc gains trusted, real-time financial insights with Oracle FDI (2:11)