Fusion Applications용 Oracle AI
Oracle은 비즈니스용으로 구축된 AI를 제공하여 기업이 더 나은 의사결정을 더 빠르게 수행하고, 직원의 업무 효율성을 향상시키는 데 기여합니다. Oracle Fusion Cloud Applications 고객은 필요할 때마다 즉시 각 애플리케이션에 내장된 클래식 AI 및 생성형 AI를 활용한 결과를 도출할 수 있습니다. 매일 사용하는 비즈니스 소프트웨어 환경을 떠날 필요는 없죠.
Oracle AI 알아보기(1:26)
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![떠오르는 AI 에이전트: 생산성 및 혁신 증진]()
떠오르는 AI 에이전트: 생산성 및 혁신 증진
AI 에이전트가 직원들의 복잡한 작업 수행 및 워크플로 자동화에 기여하는 방법을 확인해 보세요.
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![자체 AI 에이전트 구축 및 맞춤화하기]()
자체 AI 에이전트 구축 및 맞춤화하기
AI로 변화를 주도하세요. Fusion Applications용 Oracle AI Agent Studio를 사용하면 Fusion Applications 내에서 사전 구축된 AI 에이전트를 수정하거나 새로운 에이전트를 신속히 구축해 일상 업무와 관련된 AI 아이디어를 실현할 수 있습니다.
자체 AI 에이전트 구축 및 맞춤화하기
Oracle Fusion Cloud Applications의 AI 에이전트 사용 사례 살펴보기
Oracle Fusion Cloud ERP의 Ledger AI 에이전트
이 데모에서는 Oracle Fusion Cloud ERP에 추가되는 AI 에이전트를 활용해 분기말 정산 과정의 매출 편차를 해결하는 방법을 시연합니다.
Oracle Fusion Cloud HCM의 Benefits Analyst 에이전트
Oracle Fusion Cloud HCM에 내장된 AI 에이전트로 복리후생 프로그램 등록 프로세스를 간소화하는 방법을 살펴보세요.
Oracle Fusion Cloud CX의 Sales Automation AI 에이전트
영업 담당자가 Oracle Fusion Cloud Sales에 내장된 AI 에이전트를 활용해 판매를 가속화하는 방법을 살펴보세요.
Oracle Fusion Cloud ERP의 Document IO 에이전트
구매부터 결제까지의 모든 프로세스를 간소화하고, 터치리스 운영의 미래를 보여주는 Oracle Fusion Cloud ERP의 Oracle Document IO 에이전트를 살펴보세요.
Embedded AI capabilities in Oracle Fusion Cloud Applications
Organizations can quickly and easily adopt the latest AI capabilities to help improve productivity and decision-making, automate some complex tasks and end-to-end business processes, and help reduce costs. Explore the AI features by business function below.
Note: Generative AI features are denoted with *, and AI Agents are denoted with **.
AI-powered features specifically built for finance tasks can help you improve performance and planning, optimize working capital, and increase automation across financial processes.
| Functional area | Use case | Business benefit |
|---|---|---|
| Finance | Intelligent account combination defaulting | Predict and populate account code combinations to reduce the need for accounts payable to manually enter data, improving velocity and minimizing the risk of human error. |
| Finance | Dynamic discounting | Facilitate execution of a dynamic discounting program, resulting in potential savings versus static supplier discounts. |
| Finance | Intelligent document recognition | Process supplier invoices quickly with less manual intervention. |
| Finance | Transaction matching | Automate high-volume, labor-intensive, and complex reconciliations. |
| Finance | Finance predictive cash forecasting | Optimize cash flow by using predictive algorithms to improve the speed and accuracy of your daily or weekly cash forecasts. |
| Finance | Management reporting narratives* | Generate narrative summaries to bring more intelligence to reporting and analysis. |
| Finance | Receipt Capture and Matching Using Document IO for Touchless Expenses** | Increased accuracy and automated matching of credit card charges during expense creation, thereby minimizing user inputs. |
| Intelligent performance management | Predictive planning | Run predictions on your financial and operational data for improved accuracy and more timely, better informed decisions. |
| Intelligent performance management | IPM insights | Embedded AI continually monitors your plans, forecasts, and variances, and alerts you about any anomalies, biases and hidden correlations. |
| Intelligent performance management | Risk analysis | Monte Carlo simulations to determine the likelihood of various scenarios, giving you confidence in your decisions. |
| Intelligent performance management | Close orchestration | Orchestrate your complete financial close, from subledger to reporting, including your critical consolidation process via manual and automated task management. |
| Intelligent performance management | Automated consolidations | Perform consolidations and close processes faster via intelligent automation, which automatically triggers when relevant conditions are met, freeing up staff to work on more value-added activities. |
| Intelligent performance management | Generative narrative reports | Generate narrative reports via conditional text generation to provide additional insight for readers. |
| Intelligent performance management | Auto-reconciliations | Significantly reduce the time spent on your account reconciliation process with powerful transaction matching and auto-reconciliation capabilities. |
| Project management | Project change order generation* | Can be used to generate draft project change orders based on project issues. |
| Project management | Project program status summary generation* | Can be applied to generate a draft summary of key project items, such as schedule, budget, and costs. |
| Project management | Project program analysis and action plan generation* | Uncovers program-specific trends and generates actionable recommendations. |
| Project management | Project change order summary generation* | Highlights the impact of a change order on project financials and helps align stakeholders with project updates. |
| Project management | Project proposal generation* | Create a comprehensive project proposal that covers project objectives, scope, timeline, budget estimates, and staffing plans. |
| Risk management | GenAI role briefing report* | Allows security administrators to easily request access for users and obtain the necessary review and approval inputs. |
| Reporting narratives | Variance narrative generation* | Allows you to generate draft differential narratives that help examine performance variances. |
| Reporting narratives | Period comparison narrative generation* | Designed to generate draft narratives that help compare narratives across time periods. |
| Reporting narratives | Exception with causality* | Enables you to generate differential draft narratives that help examine performance variances causality. |
Leverage AI capabilities that can help enhance employee experiences, drive candidate engagement, and may lead to improved workforce productivity—all within a single unified platform designed with tight control over data security and governance.
| Functional area | Use case | Business benefit |
|---|---|---|
| Recruiting | Candidate email and text messages* | Draft emails and text messages to one or more candidates regarding invitations to apply for jobs, next steps, task reminders, and other hiring topics. |
| Recruiting | Candidate experience summary* | Give candidates a summary of their best-fit capabilities and attributes for a position. |
| Recruiting | Candidate Q&A* | Enable candidates to get immediate answers in a conversational manner about the company, hiring department, benefits, and job requirements. |
| Recruiting | Candidate score (job match snippet)* | Present candidates with a score with comparative details on multiple criteria, such as skills, job history, and education, to help highlight how well they fit a job. |
| Recruiting | Career site content* | Create concise summaries for career sites of long-form company information and content on hiring topics, such as benefits, workplace environment, and company culture, to help attract and engage candidates. |
| Recruiting | Compensation Guidelines Analyst** | Helps provide insights and guidance on market trends and company policies around compensation for new hires and promotions. |
| Recruiting | Employee Hiring Advisor** | Helps provide hiring managers with insights and recommendations to streamline the recruitment process and assist in identifying the best candidates for open positions. |
| Recruiting | Job applicant score* | Present recruiters with a score to see how well candidate applications match job requisitions by comparing job requisition requirements with a candidate's education, experience, skills, and profile. |
| Recruiting | Job category tiles and landing pages* | Build career pages by job categories to deliver tailored candidate experiences and help drive candidate engagement. |
| Recruiting | Job posting descriptions | Create engaging job posting descriptions that distinctly convey a position's requirements and success criteria. |
| Recruiting | Recommended jobs | Alert candidates searching for career opportunities online to open roles for which they could be qualified based on an AI analysis of their experience. |
| Recruiting | Similar candidates | View candidates whose profiles are a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Similar jobs | Alert candidates searching for career opportunities online to open jobs which have a skills/experience profile similar to the role they are searching for. |
| Recruiting | Suggested candidates | Hiring managers receive a list of candidates whose profile has a strong match to the profile of the employee that has vacated a role. |
| Recruiting | Time to hire | Hiring managers are provided with a forecast for how long it will take to fill an open role, making it possible to estimate the time the role will be vacant and helping them forecast staff costs at this time. |
| Skills growth and career development | Career path recommendations | Help employees understand their career growth possibilities by making it easy for them to discover different career options and AI-recommended roles. |
| Skills growth and career development | Career Planning Guide** | Helps guide employees in setting career goals and developing a roadmap to achieve them, offering advice on skill development and career progression. |
| Skills growth and career development | Growth opportunities | Give each employee AI-recommended growth and learning opportunities that automatically adapt to changes in their role and the business. |
| Skills growth and career development | Internal Mobility Assistant** | Helps employees navigate career advancement opportunities within the organization, providing guidance on open positions and required skills. |
| Skills growth and career development | Job and position descriptions* | Draft job and position descriptions to help inspire and motivate employees to explore career and growth opportunities. |
| Skills growth and career development | Job Seeker Analyst** | Assists job seekers in preparing for and finding employment, offering resume tips, interview coaching, and job search strategies. |
| Skills growth and career development | Learning and Training Advisor** | Helps recommend training and development opportunities to employees, supporting continuous learning and skill enhancement. |
| Skills growth and career development | Learning descriptions* | Create descriptions for learning requests, completed external learning, and self-paced learning items. |
| Skills growth and career development | Role and capability guide descriptions* | Draft descriptions for role and capability guides to help define role expectations and guide employees to attain the needed skills. |
| Skills growth and career development | Skills management | Detects, captures, and refreshes a tailored skills taxonomy for your business to provide skills recommendations across talent management processes such as recruiting, learning, and career development. |
| Skills growth and career development | Skills recommendations | Offer new skill recommendations to help employees grow and develop their careers. |
| Talent management | Check-in discussion topics* | Construct check-in discussion topics and suggest follow-up performance and development goals based on the check-in discussion. |
| Talent management | Compensation plan instructions* | Create compensation plan instructions based on individual plan data and configurations. |
| Talent management | Development tips* | Draft development tips for managers to help employees succeed and progress toward their career goals. |
| Talent management | Feedback comments* | Draft feedback comments to help improve employee performance and engagement. |
| Talent management | Goal description* | Suggest descriptions for individual and team goals to help foster greater alignment, productivity, and collaboration. |
| Talent management | Market composite summary* | Create explanations to help managers understand an employee's market composite. |
| Talent management | Performance and Goals Assistant** | Helps employees in setting and achieving performance goals, providing feedback and development plans to enhance job performance. |
| Talent management | Performance review summary* | Create a performance review summary by analyzing multiple data sources to help improve performance conversations and development suggestions. |
| Talent management | Recognition comments* | Draft recognition comments to acknowledge an employee’s success in a style matching your company’s culture. |
| Talent management | Suggested successor | Helps senior leaders find successors from across the organization by identifying personnel who have the skills needed for a particular role. |
| Talent management | Talent Review Assistant** | Aids in the talent review process, offering tools and insights to assist managers in evaluating employee performance and potential. |
| Talent management | Team goal summaries* | Create a summary of a team’s performance and development goals and progress. |
| HR and workforce management | Benefits Analyst** | Helps employees understand and maximize their benefits packages, offering personalized insights on medical, dental, and vision coverage based on individual needs. |
| HR and workforce management | Collective Agreements Analyst** | Assists employees in understanding collective bargaining agreements and their implications for employment terms. |
| HR and workforce management | Compensation statement Analyst** | Enables employees to ask potentially clarifying questions about their total compensation statement. |
| HR and workforce management | Document type descriptions* | Get suggestions for comments and descriptions for HR document records and types. |
| HR and workforce management | Employee Contracts Analyst** | Helps provide clarity and insights on employment contracts, helping enable employees to understand their terms and conditions. |
| HR and workforce management | Leave and Absence Analyst** | Helps employees navigate leave and absence policies, assisting with requests for time off and helping them understand their rights and benefits. |
| HR and workforce management | Org Chart Analyst** | Helps employees understand organizational structures, reporting lines, and department functions. |
| HR and workforce management | Personal and Employment Details Assistant** | Helps manage and update employees' personal and employment information. Helps provide suggestions on employee lifecycle events such as promotions, transfers, and relocations to help enable improved accuracy and improved adherence to company policies. |
| HR and workforce management | Shift Scheduling Assistant** | Assists in the creation and management of employee shift schedules, helping enable more optimal coverage and accommodate individual preferences. |
| HR and workforce management | Timecard Assistant** | Helps facilitate the accurate and timely submission of timecards, supporting proper tracking of hours worked. Assists in providing explanations of how pay is calculated based on hours worked. |
| Employee experience and onboarding | About me* | Draft the "About Me" content for an employee's Connections profile. |
| Employee experience and onboarding | End of call (or chat) summary notes* | Draft the wrap-up notes at the conclusion of a call or chat with an HR help desk agent. |
| Employee experience and onboarding | Help desk request summary* | Draft an overview of the issue, progress made, employee response, and planned next steps for a help desk request. |
| Employee experience and onboarding | Knowledge article suggestion* | Summarize a knowledge article suggestion while an employee creates a help desk request. |
| Employee experience and onboarding | Knowledge article summary* | Enables HR help desk agents to create a summary of a knowledge article to share with an employee. |
| Employee experience and onboarding | Knowledgebase articles* | Construct knowledgebase articles to help answer frequently asked questions faster and with less effort. |
| Employee experience and onboarding | Manager survey analytics* | Summarize survey responses in graph or chart form, display sentiments associated with each textual response, and view a summary of text responses. |
| Employee experience and onboarding | Survey questions* | Get suggestions for survey questions to help drive higher response rates. |
| Employee experience and onboarding | New Hire Onboarding Assistant** | Supports new employees through their initial days, offering information on company policies, culture, and key resources. |
| Employee experience and onboarding | Perks and Awards Analyst** | Helps inform employees about available perks and awards, helping them make the most of company-provided benefits and recognition programs. Helps to provide line managers with guidance on company policies around recognitions and awards. |
| Employee experience and onboarding | Retirement and Pensions Analyst** | Helps offer advice on retirement planning, including 401(k) and pension options, supporting employees as they prepare for their post-work years. |
| Employee experience and onboarding | Tax Withholding Guide** | Supports employees with guidance through W-4 elections to help enable the withholding of the correct amount of tax, prevent surprises at tax time, and manage cash flow throughout the year. |
| Employee experience and onboarding | Workflow journeys and tasks* | Get suggestions for Oracle Journeys and related tasks to help create effective and relevant workflow guidance for employees. |
Leverage intelligence and automation with embedded AI to support supply chain decision-making and optimize supply chain management and manufacturing processes. All delivered as standard in Oracle Fusion Cloud Supply Chain Management and Manufacturing (SCM).
| Functional area | Use case | Business benefit |
|---|---|---|
| Cost management | Generate accrual clearing summary* | Designed to streamline the accrual clearing process when used to generate justification text for accrual clearing transactions. |
| Manufacturing and maintenance | Generate repair suggestions from past service history* | Can help improve repair process when applied to generate past repair summaries and work order repair suggestions. |
| Manufacturing and maintenance | Generate shift summary for production supervisor* | Can be applied to summarize shift highlights and key points that need attention to help improve speed and completeness of communication between shifts. |
| Manufacturing and maintenance | Maintenance Advisor** | Improves manufacturing processes via better access to information on operating procedures for operators, supervisors, and engineers. |
| Manufacturing and maintenance | Operational Procedure Advisor** | Can help improve manufacturing processes via better access to information on operating procedures. |
| Manufacturing and maintenance | Product anomaly detection | Predict asset health and communicate issues quickly to facilitate timely action. Monitor assets, fleet and manufacturing equipment to detect anomalies. |
| Manufacturing and maintenance | Generate list of inspection characteristics* | Fast-track the creation of a quality inspection plan. |
| Manufacturing and maintenance | Generate shift notes for operator handoff* | Facilitate the smooth hand off of work to the next operator. |
| Manufacturing and maintenance | Generate repair summary* | Streamline the process of repairing multiple assets on a single work order. |
| Order management and logistics | Generate return summary* | Generate text summarizing order and product specifics for the returned items. |
| Order management and logistics | Pricing promotion summary* | Enable pricing administrators to quickly summarize the promotional lines, benefits, and conditions of a given promotion. |
| Order management and logistics | Generate sales order change comments* | Allows you to respond faster to questions on order changes by generating sales order change comments. |
| Order management and logistics | Generate sales order acknowledgement* | Enables improved communications with customers by generating draft order acknowledgements and email confirmations. |
| Order management and logistics | Claims Policy Advisor** | Answers questions on an organization’s claims policies, such as documentation requirements, approval procedures, guidelines on identifying and handling potential fraud, and instructions on adhering to relevant laws, regulations, and internal controls. |
| Order management and logistics | Customer Service Representative Advisor** | Expedites answers for questions on sales order policies via natural-language interactions, referencing official company documents. |
| Order management and logistics | Predict shipment transit lead times | Predict ETA and identify at-risk shipments for customers and provide total transportation lead time when an order is placed. |
| Order management and logistics | Predict order fulfilment cycle times | Automatically calculate average order cycle times and show impact vs required ship dates. |
| Order management and logistics | Dynamic slotting at warehouse locations | Include a Market Basket Analysis as an additional putaway method to help improve dynamic slotting optimization. |
| Order management and logistics | Predict Order Route | Streamline the shipment planning process based on historical shipping patterns, significantly speeding up the transportation planning process. |
| Procurement | Summarize supplier registration attachments* | Can be applied to summarize supplier attachments to help accelerate the registration and review process. |
| Procurement | Summarize purchase order details* | Can help improve efficiency of the buying process by summarizing POs. |
| Procurement | Generate supplier qualification questions* | Can be used to fast-track the creation of supplier qualification questions. |
| Procurement | Procurement Policy Advisor** | Enables accelerated creation of PO requisitions and helps address compliance through real-time Q&A on procurement policies using natural language processing. |
| Procurement | Spend classification | Classify requisitions, purchase orders, invoices and expenses using AI for faster, more granular analysis of procurement data. |
| Procurement | Dynamic discounting | Categorize suppliers and enroll them into a dynamic discounting program where early payments are rewarded with larger trading discounts to enhance working capital and optimize ROI on cash. |
| Procurement | Suggest requirements when conducting negotiations* | Generate a list of requirements to review as part of a negotiation for more successful outcomes. |
| Procurement | New supplier recommendations for negotiation invitation* | Broaden your supplier pool through an auto-generated list of new suppliers; add them to your supply base and increase competition for your business so you can secure better deals. |
| Procurement | Generate negotiation cover page* | Simplify the creation of content used in supplier negotiation documents. |
| Procurement | Generate negotiation messages* | Create message copy for category managers, suppliers, and team members. Refine and augment messages to be more specific to the details of each negotiation. |
| Product lifecycle management | Create item descriptions* | Help customers find your products faster by auto-generating product descriptions that emphasize key features and benefits to make the customer experience clearer and more satisfying. |
| Quality management | Description of a quality inspection plan version* | Can be used to fast-track the quality inspection planning process by generating inspection plan descriptions. |
| Quality management | Quality Inspection Advisor** | Can be leveraged to help simplify compliance checks for sampling standards and inspection processes. |
| Sustainability | Sustainability Policy Advisor** | Can be applied to quickly reference company sustainability policies, goals, and strategies using natural language processing. |
| Supply chain planning | New product introduction | Forecast demand of new products by learning from the past product launches. |
| Supply chain planning | Demand sensing | Forecast demand based on a wide range of data including history, price, seasonality, intermittency, demand shocks, anomalies, and external events. |
| Supply chain planning | Supply Chain Collaboration Advisor** | Answers enterprise-specific process questions regarding submission deadlines, overcommit, and undercommit procedures and understands the impact of failures to commit. |
| Supply chain planning | Lead time insights | Cope with supply variability and improve supply planning decisions by analyzing actual supplier lead times. |
| Supplier management | Manufacturer Onboarding Advisor** | Helps eliminate manual validation and interpretation of manufacturer risk and ensure accuracy of new supplier information when onboarding. |
Help identify and direct sales teams to leads and opportunities with the highest win probabilities, promote deal acceleration, and foster improved sales conversion rates. Oracle AI for Oracle Sales can deliver AI-enabled, in-the-moment automation for your sales team.
| Functional area | Use case | Business benefit |
|---|---|---|
| Account intelligence and engagement | Account duplicates identification model | Detects duplicate accounts to help maintain database accuracy while allowing customization for better predictions. |
| Account intelligence and engagement | Account engagement guide** | Automates account planning and research by summarizing key insights across various business functions. Helps sales teams identify upsell and renewal opportunities, uncover key stakeholders, and generate sales activity overviews—allowing reps to focus on relationship-building and revenue growth. |
| Account intelligence and engagement | Account engagement level | Measures how engaged an account is based on deal activity, interactions, and sales team efforts. |
| Account intelligence and engagement | Account summarization* | Provides a complete, end-to-end view of an account, including key details from both front- and back-office systems. Enables sales teams to quickly assess account status within the customer lifecycle, confirming that they have the right context for each interaction. Available directly in Fusion Sales and Microsoft Outlook via a plugin for seamless access. |
| Account intelligence and engagement | Similar accounts | Finds companies with similar characteristics (industry, size, location) to help identify new sales prospects. |
| Lead and opportunity management | Contact engagement level for lead and opportunity | Helps sales reps gauge engagement levels to determine the right time and approach for outreach. |
| Lead and opportunity management | Lead contact validation and recommendations | Suggests new contacts based on past successful deals and level of interaction with sales team. |
| Lead and opportunity management | Lead conversion probability | Highlights the most promising leads and opportunities while flagging deals that may need extra attention. |
| Lead and opportunity management | Opportunity and lead activity effectiveness | Identifies the most engaged leads and opportunities, allowing sales teams to tailor outreach for better results. |
| Lead and opportunity management | Opportunity contact validation and recommendations | Identifies commonly added contacts in similar opportunities, making it easier to find the right stakeholders. |
| Lead and opportunity management | Opportunity win probability and recommended actions | Predicts the likelihood of closing a deal and provides actionable insights to improve success rates. |
| Product and pricing optimization | Pricing and discount optimization | Recommends discounts based on probability-of-purchase models, reducing manual pricing efforts and expediting quote generation. |
| Product and pricing optimization | Product recommendation | Uses AI to suggest the best next products to cross-sell and upsell based on customer behavior. |
| Sales guidance and forecasting | Incentive compensation plan advisor** | Translates complex compensation plans into clear, easy-to-understand language. Helps sales reps understand earning potential, aligns teams with business goals, and helps keep motivation high by effectively communicating compensation strategies. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Enables AI model building to create custom sales predictions tailored to business needs. |
| Sales guidance and forecasting | Machine learning prediction framework (BYOM) | Allows AI model building to create custom sales predictions tailored to business needs. |
| Sales guidance and forecasting | Opportunity-to-quote guide** | Speeds up quoting with AI-driven insights, automated document generation, and real-time account overviews to keep deals moving seamlessly. |
| Sales productivity and automation | Activity summarization* | Provides concise summaries of account activities and interactions, making it easier to stay informed. |
| Sales productivity and automation | Appointment agenda authoring from email* | Automatically generates meeting agendas from emails, saving time and helping ensure every meeting is structured and productive. |
| Sales productivity and automation | Email response authoring* | Speeds up customer communication by drafting AI-powered responses, helping sales teams reply faster and more effectively. |
| Sales productivity and automation | Meeting notes authoring* | Automatically summarizes meetings and generates action items so teams can focus on selling instead of note-taking. |
| Sales productivity and automation | Sales call guide authoring* | Uses generative AI to quickly create structured, high-quality sales call guides with optimized language and branching logic, helping reps engage customers more effectively. |
| Sales productivity and automation | Win story authoring* | Autogenerates compelling success stories to share with prospects and internal teams. |
Enhance service efficiency and personalization with AI-powered support across multiple channels while optimizing productivity and customer satisfaction.
| Functional area | Use case | Business benefit |
|---|---|---|
| Agent assistance and productivity | Automated interview summaries* | Automatically generate service interview summaries after an agent or customer completes the interview to improve record keeping. |
| Agent assistance and productivity | Chat assistance for agents* | Improves response accuracy and speed by surfacing relevant knowledge and guiding agents in real time. |
| Agent assistance and productivity | Chat summarization* | Automatically generates concise chat summaries, ensuring seamless customer interactions and agent transitions. |
| Agent assistance and productivity | Interview authoring* | Automates the creation and deployment of branching interview questions, guiding customers and agents to the right decision faster. Eliminates manual rule configuration so agents can focus on delivering consistent, high-quality service while spending more time personalizing customer interactions. |
| Agent assistance and productivity | Support call summarization* | Converts speech to text and generates AI-powered call summaries, minimizing agent effort and expediting follow-ups. |
| Field service optimization | Predictive scheduling and routing | Applies predictive AI and machine learning to individual performance pattern data to optimize field service scheduling, helping service teams maximize resource efficiency at scale and get more jobs completed per day. |
| Field service optimization | Smart assignment assistant | Optimizes manual service activity scheduling by predicting and recommending the best field resource to assign to an activity. |
| Knowledge management | AI-generated service responses* | Drafts detailed responses to service requests in seconds from an existing knowledge article, reducing agent workload and response times. |
| Knowledge management | Instant answers in search* | Surfaces AI-powered question-and-answer excerpts from knowledge articles, helping users find solutions faster. |
| Knowledge management | Knowledge Authoring Assistant** | Automates knowledge creation by using AI to help generate high-quality, consistent articles from service data, boosting productivity and facilitating timely, accurate information delivery. |
| Knowledge management | Knowledge Search Assistant** | Helps service teams respond with accuracy and efficiency by generating contextually relevant answers, with citations, from knowledge base content. |
| Service request and case management | Automated service request classification | Categorizes and routes incoming service requests to the right teams for faster resolution. |
| Service request and case management | Self-service Chat Agent** | Resolves common inquiries such as troubleshooting, order tracking, and returns without human intervention. |
| Service request and case management | Service Request Resolution Agent** | The Service Request Resolution Agent reduces agent workload and contact center handling time by providing AI-recommended resolution steps and automatically surfacing relevant knowledge articles for incoming service requests. It empowers agents to deliver faster, accurate solutions, improving efficiency and customer satisfaction. |
| Service request and case management | Service request summarization* | Instantly summarizes service request details, helping agents quickly understand customer issues—especially valuable in complex or long running service engagements. |
| Service request and case management | Smart service request matching | Identifies and links similar past cases, enabling agents to apply proven solutions quickly. |
Unify customer data from multiple sources to create a real-time view of each customer. Marketers can leverage data-driven insights and AI to engage, convert, and nurture relationships to increase value.
| Functional area | Use case | Business benefit |
|---|---|---|
| Attribution and channel strategy | Campaign recommender | Recommends the most effective campaigns for each customer based on past interactions. |
| Attribution and channel strategy | Campaign revenue attribution | Analyzes touchpoints to measure how marketing campaigns contribute to revenue. |
| Attribution and channel strategy | Channel recommender | Identifies the best marketing channels to engage each customer for higher conversions. |
| Campaign optimization | Campaign Optimization Agent** | Uses AI to help determine the next best action, optimize timing and messaging, and deliver personalized recommendations to help maximize campaign engagement and impact. |
| Campaign optimization | Campaign Planning Agent** | Leverages AI-driven propensity models and look-alike modeling to help predict customer behavior, optimize targeting, and maximize marketing ROI through personalized campaigns. |
| Campaign optimization | Fatigue analysis | Helps marketers find the right email frequency to boost engagement while avoiding customer burnout. |
| Campaign optimization | Intelligent audience selector | Automatically builds the best target audiences based on past behaviors to improve campaign performance. |
| Campaign optimization | Program intelligent switch | Determines the best campaign, channel, and timing for each customer to increase engagement. |
| Campaign optimization | Program simulation | Provides performance estimates and comparisons to refine marketing strategies over time. |
| Campaign optimization | Send time optimization | Predicts the best time to send campaigns to maximize customer engagement and response rates. |
| Campaign orchestration | Account intelligence | Scores accounts based on engagement, helping marketers identify the most sales-ready prospects. |
| Content creation and optimization | Campagn Content Creation Assistant** | Uses generative AI to help craft engaging, on-brand content across channels, enabling marketers to scale personalized campaigns and accelerate time to market. |
| Content creation and optimization | Email and landing page assisted authoring* | Uses generative AI to quickly create personalized emails and landing pages, saving time while improving engagement. |
| Content creation and optimization | Push title optimization | Analyzes past push notification data to improve title effectiveness and engagement. |
| Content creation and optimization | Subject line optimization | Uses historical data to predict subject line performance, increasing open rates. |
| Content creation and optimization | Subject line, SMS, push assisted authoring* | Provides suggestions to help craft compelling subject lines, SMS messages, and push notifications for better open rates. |
| Customer intelligence and predictive insights | Account lead scoring | Predicts which B2B accounts are most likely to convert, helping optimize account-based marketing (ABM) efforts. |
| Customer intelligence and predictive insights | Churn propensity | Identifies customers at risk of leaving so marketers can take action to retain them. |
| Customer intelligence and predictive insights | Contact lead scoring | Forecasts individual lead conversion likelihood to improve lead volume and speed. |
| Customer intelligence and predictive insights | Engagement propensity | Predicts how likely a customer is to engage with a campaign, improving targeting. |
| Customer intelligence and predictive insights | Opportunity identification | Scores sales opportunities based on marketing engagement, improving sales and marketing alignment. |
| Customer intelligence and predictive insights | Predictive customer lifetime value | Identifies high-value customers as well as those at risk to churn for smarter targeting and budget allocation. |
| Customer intelligence and predictive insights | Recency, frequency, and monetary (RFM) scoring | Segments customers based on purchase history for better engagement and retention. |
| Customer intelligence and predictive insights | Repurchase propensity | Predicts which customers are likely to reorder products for more targeted cross-channel engagement. |
| Personalization and next-best actions | Next best action | Recommends the most relevant next step to drive customer conversions. |
| Personalization and next-best actions | Next best offer | Uses purchase history to predict the best price customers are willing to pay, maximizing revenue. |
| Personalization and next-best actions | Next best promotion | Uses customers’ purchase history to predict the price they are willing to pay, enabling personalized pricing that boosts conversion rates and average order value. |
| Personalization and next-best actions | Product and content recommendations | Uses AI to personalize content and product suggestions, increasing engagement. |
| Personalization and next-best actions | Product propensity | Forecasts which customers are most likely to buy a product, enabling smarter marketing spend. |
| Personalization and next-best actions | Real-time predictions | Forecasts customer behavior instantly, allowing marketers to take immediate action. |
Oracle Fusion Cloud Applications의 생성형 AI 사용 사례
PLM 품목 설명 생성
바쁜 제품 관리자가 SEO 친화적인 제품 설명을 간단히 작성할 수 있도록 지원하는 Oracle Product Lifecycle Management의 생성형 AI 기능을 살펴보세요.
CX Cloud Service 요청
Oracle Fusion Cloud Service에 내장된 생성형 AI를 통해 고객 만족도를 높이고, 문제 해결을 가속화하고, 상담원의 효율성을 향상시키는 방법을 확인해 보세요.
ERP 프로젝트 계획
프로젝트 관리자가 Oracle Fusion Cloud ERP의 생성형 AI 기반 프로젝트 계획 기능을 사용하여 고객의 요구 사항과 리소스, 위험, 예산 관련 문제 사이에서의 균형을 잡을 수 있는 프로젝트 계획을 신속하게 수립하는 방법을 살펴보세요.
EPM 서술식 보고
재무 책임자가 Oracle Fusion Cloud EPM의 생성형 AI 기반 서술식 보고 기능을 사용하여 분기별 롤포워드 보고서에서 공급 부족의 영향을 설명하는 방법을 소개합니다. 생성형 AI를 활용하여 인사이트를 제공하고, 설명문의 초안을 작성하고, 시각 자료를 생성하여 자료 작성 시간을 절약하고, 보고서의 정확성을 향상시키는 방법을 살펴보세요.
CX 지식 문서 작성
Oracle Service에 내장된 생성형 AI로 지식 문서를 작성하면 과거 해당 문서 작성에 많은 시간을 소모하던 서비스 및 제품팀의 부담을 최소화하고, 중요한 정보가 담긴 공동 지식 저장소를 구축해 고객과 상담원의 보다 빠른 문제 해결을 지원할 수 있습니다.
HCM 지원자 경험
구직자가 Oracle Fusion Cloud HCM에 내장된 생성형 AI 기능을 통해 본인에게 가장 적합한 구인 정보를 찾는 방법을 알아봅니다. 지원자는 이력서를 업로드하는 것 만으로도 본인의 경험과 기술에 기반한 최적의 채용 공고를 열람할 수 있습니다.
HCM 성과 평가
관리자가 Oracle Fusion Cloud HCM에 내장된 생성형 AI 기능을 활용해 직원 성과 평가를 수행하는 방식을 살펴보세요. 생성형 AI는 직원별 동료 피드백의 시놉시스를 자동으로 생성하고, 특정 직원의 모든 성과를 단 몇 초 만에 요약해 줍니다.
HCM 채용 공고 작성
바쁜 관리자가 Oracle Fusion Cloud HCM의 생성형 AI 기능을 활용해 팀의 주니어 직책에 대한 직무 기술서를 간단히 작성하는 방법을 소개합니다. AI를 활용하면 직무 설명 섹션의 초안을 단 몇 초 만에 간단히 작성하고, 키워드 검색 및 지원자 추적 시스템에 맞춰 게시물을 최적화할 수 있습니다.
Oracle TV CloudWorld 2024: Oracle Intelligent AI 에이전트 소개
Oracle의 Human Capital Management 및 Supply Chain Management 담당 EVP 겸 GM인 Chris Leone이 Oracle TV에 출연해 Oracle의 지능형 AI 에이전트와 관련된 최신 혁신 기술을 소개하고, 해당 에이전트들을 활용해 고객의 도전 과제 해결을 지원하는 방법을 이야기합니다.
Oracle AI 앱의 이점
ERP에 효율성을 제공하고 적략적 기여도를 향상시킬 수 있습니다.
핵심 프로세스를 자동화하고 사용자에게 지침을 제공하여 효율성을 높이고 인적 오류를 줄일 수 있습니다. 비즈니스 기능 전반에 걸쳐 팀이 기업의 시책을 추진하고 결과를 개선하며 비즈니스 전략에 영향을 미치는 데 있어서 더 큰 역할을 할 수 있도록 시간과 리소스를 확보할 수 있습니다.
인재를 보다 효율적으로 유치 및 관리하고 HCM 프로세스를 최적화할 수 있습니다.
최고의 인재를 빠르게 채용하고 채용 소요 시간을 단축하며 필요한 직무 능력을 관련 직무 충원 요청에 자동으로 매칭합니다. 직원 참여를 최적화하여 사기를 진작시키고 생산성을 높이며 경력 발전을 극대화할 수 있습니다. 일상적인 작업(경비, 타임시트 등)을 자동화하여 생산성을 높이고 권장 조치를 활용하여 작업을 신속하게 완료할 수 있습니다.
영업 담당자의 생산성을 향상시키고 CX에서 보다 많은 거래를 체결할 수 있습니다.
AI 기반 순위와 실시간 뉴스 알림, 권장 조치를 통해 가장 큰 잠재력을 가진 영업 가망고객이 누구인지 식별함으로써 담당자가 적시에 적절한 기회에 대해 업무를 수행하고 판매 전환을 개선하도록 할 수 있습니다.
지능형 UX를 통해 인력의 효율성과 효과성을 최적화할 수 있습니다.
자동화된 상황별 데이터 입력을 통해 프로세스 속도를 높이고 오류를 최소화할 수 있습니다. 사용자 작업 방식에 맞춘 권장 조치가 표시되면 적시에 적절한 조치를 취할 수 있습니다. 직원들이 워크플로우를 실행할 수 있도록 보다 개인화되고 만족스러운 환경을 조성합니다.
Oracle Fusion Cloud Applications용 Oracle AI 시작하기
데모 요청하기
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영업팀에 문의하기
Fusion Cloud Applications용 Oracle AI에 대해 Oracle의 영업 담당자에게 직접 문의해 보세요.
면책 공고: 상기 내용은 일반적인 제품 방향을 소개하기 위한 것으로 정보 제공의 목적일 뿐 계약의 내용을 구성하지 아니합니다. 자료, 코드 또는 기능을 제공하겠다는 약속이 아니며, 구매 결정 시 이 문서에 의존해서는 안 됩니다. Oracle은 단독 재량으로 Oracle 제품의 기능 개발, 출시 및 그 시기와 가격을 결정 및 변경할 수 있습니다.