Healthcare consumer experience
Empower patients to own their health journey
Provide patients personalized tools to manage their health; connect with care team members; and receive tailored guidance, reminders, and outreach. Deliver seamless experiences and a comprehensive view of health, helping foster proactive engagement and advance overall well-being.
Consumer experience solutions
Elevate your patients’ healthcare experiences. Place the consumer at the center of their healthcare journey—from booking an appointment online to completing pre-visit paperwork and paying bills on their preferred device. Meet rising consumer expectations with our consumer experience solutions, including digital front door and virtual care capabilities.
Elevate patient engagement
Enable convenient, secure access to care and help alleviate your staff’s administrative burden with a state-of-the-art patient portal built to support every patient’s unique needs.
Patient portal
Oracle Health Patient Portal (cloud service) is part of our next-generation, easy-to-use, intuitive, full-service patient engagement solution, which enables individuals and families to access and manage their healthcare information and needs at their convenience, while enabling efficient check-in and registration workflows.
Meet patients where they are
Deliver care to your patients outside of in-person visits through video visits.
Oracle Health Scheduled Video Visits is our native solution that enables patients to schedule, register for, and join video visits from their Oracle Health Patient Portal (cloud service). With our solution, you can deliver longitudinal, hybrid care that spans in-person and virtual care interactions, instead of the traditional episodic care supported by most virtual care solutions.
Amwell On-Demand Video Visits enables you to enhance patient engagement and health participation through intuitive, reliable, and integrated virtual visits solutions.
Streamline messaging
Unify consumer messaging into a single thread, keeping the text channel open, and automatically assigning conversations to the appropriate live agent using keyword automation to streamline conversations between consumers and staff.
Unified communications
Oracle Health Unified Consumer Communications helps limit no-show rates with conversational SMS texting, portal, and third-party integrations to enable staff to coordinate scheduling and patient intake with ease. Clinicians can deliver action-oriented messages to consumers through a single channel, helping alleviate administrative burden.
Alpine healthcare system uses Oracle Health Unified Consumer Communications to streamline patient communication
Mammoth Hospital implements Oracle Health Unified Consumer Communications to help keep locals and visitors engaged in their healthcare year-round.
Consumer experience resources
