Utilities
Thrive in a sustainable, affordable energy and water future. Deliver outstanding customer experiences, improve energy efficiency, and manage networks and assets so you can deliver essential services to your communities every day.
Streamlining work, reducing costs, and improving service levels for utilities
Personalize customer engagement
Use predictive analytics, automation, and personalized messaging to help improve the customer journey in a simple interface that connects customers to the right programs, streamlines self-service, and boosts satisfaction.
Enhance customer service
Improve the customer experience with AI tools that help agents provide fast, personalized service by automating tasks, such as summarizing calls.
Simplify billing and metering
Simplify billing with all data, processes, and insights in one place. Streamline billing workflows, help reduce errors through AI anomaly detection, and provide timely billing for even the most complex accounts.
Extend outstanding customer service to the field
Optimize field work efficiency, boost customer satisfaction, quickly address field work orders, provide the information field crews need to perform high-quality work, and keep customers informed with clear, proactive updates.
Improve account management
Empower sales teams with AI-driven insights to segment customers and offer tailored solutions. Automate tasks for efficiency and accuracy while tracking performance and revenue growth.
Achieve demand-side management and decarbonization goals
Harness AI and behavioral science to help increase customer engagement through Opower home energy reports, equity and affordability, behavioral load shaping, proactive alerts, and digital self-service solutions.
Embrace sustainable operations with Oracle and Accenture
Accelerate your energy transition to net-zero carbon emissions by combining Oracle Cloud technology with Accenture’s deep industry experience. Discover how to integrate digital and sustainable solutions into your core business.
Weather the next storm with confidence
Restore outages faster, integrate emergency and mutual-aid crews, and provide accurate information to customers.
Simplify operational technology device integration
Communicate across smart grid network devices with an operational technology message bus for real-time integration that’s secure, reliable, scalable, and cost-efficient.
Improve reliability and performance
Monitor, manage, and control every aspect of your system—including distribution and customer-owned grid edge devices—in real time. Minimize the impact of outages and improve grid reliability.
Streamline distributed energy resource management
Extend visibility to customer-owned grid edge distributed energy resources. Increase the efficiency of your network and reduce disruption and safety issues caused by the variability and intermittency of renewable generation.
Streamline work and asset management
Increase maintenance efficiencies, predict and prevent asset problems, extend asset life, and reduce costs across all your assets—in the cloud or on-premises.
Use one platform for asset management and field work
Leverage a digital-first, AI-powered platform designed to schedule, route, and equip your field operations while meeting customer needs.
Master your data with tools built for utilities
Visualize data clearly across systems and discover fresh insights. The power of data science, AI, and machine learning is at your fingertips.
Transform data management and sharing
Unify data from Oracle, non-Oracle, and public sources into a cohesive, enriched set across your operations. Enable new business outcomes with AI-ready data.
Get the numbers you need for reporting and planning faster
Easily see the complete picture of your utility’s finances and operations, and position your business for resiliency and growth.
Explore enterprise resource planning
Gain unmatched security, scalability, and resilience
Run your mission-critical operations with the performance, security, and availability of Oracle’s next-generation cloud infrastructure.
Prepare for the next-generation utility workforce
Align your people and business strategies. Transfer the skills your teams need to be successful and deliver great employee experiences.
Take advantage of the cloud across your systems
Migrate applications to the cloud to help reduce costs and boost productivity. Analyze renewable energy resources, the weather, and supply and demand with greater accuracy and lightning-fast computing power.
Oracle #1 in Guidehouse Research Leaderboard: Home Energy Management Systems Providers
“Oracle has maintained its position as a Leader in the HEMS market by demonstrating its ability to execute on its well-thought-out strategies,” the report says.
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Conserving 40 TWhof energy since 2009
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Managing 3.8TAMI data reads annually
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Saved $6.6Bin customer energy costs since 2009
* Calculated from Oracle Utilities client deployments, 2009 through 2024
Oracle Utilities industry spotlight
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Ebook: Why Utilities Need to Spend Their Data, Not Their Dollars
Learn about the different ways leading utilities are “spending” the data they’re collecting from a variety of sources—and the benefits they’re deriving without breaking the bank.
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Multicloud in the Mainstream: S&P 2023 Report
451 Research, part of S&P Global Market Intelligence, conducted a global survey with more than 1,500 respondents. They found that the COVID-19 pandemic accelerated cloud infrastructure and multicloud adoption, enabling more innovation and cost optimization. Read the report today to get more industry insights and see how your industry stacks up.
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Vegetation Management with AI & Spatial Analytics
Learn how Oracle’s Data Management and AI Services can help IT professionals apply spatial analytics to vegetation management, resulting in businesses being able to reduce revenue loss from power outages and take better predictive measures.
Discover how our customers experience Oracle Utilities
“We're able to bring better data, better services to more people, so it's been really a win all the way around.”
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