Retail Banking Solutions

Oracle’s retail banking solutions help banks manage customer journeys and banking operations across digital engagement, onboarding, accounts, deposits, lending, servicing, payments, APIs, and collections.

Oracle’s retail banking portfolio includes solutions such as Oracle Banking Digital Experience Cloud Service, Oracle Banking Originations Cloud Service, Oracle Banking Accounts Cloud Service, Oracle Banking Branch, Oracle Banking APIs Cloud Service, Oracle Banking Payments Cloud Service, Oracle Banking Retail Lending Servicing Cloud Service, and Oracle Banking Collections. Oracle FLEXCUBE Universal Banking is also available as a core banking platform supporting retail banking products and operations.

These solutions can work independently or together to connect customer-facing channels with middle- and back-office banking processes.

Oracle solutions support a range of retail banking products, including current and checking accounts, savings accounts, term deposits, personal loans, home loans, auto or vehicle loans, education loans, secured and unsecured consumer loans, and overdrafts.

For example, Oracle FLEXCUBE Universal Banking supports products such as current accounts, savings accounts, fixed and recurring deposits, secured and unsecured consumer loans, and overdrafts. Oracle Banking Originations Cloud Service supports origination journeys for savings accounts, current accounts, term deposits, and retail loans such as home, personal, education, and vehicle loans.

Oracle supports digital and assisted onboarding through solutions such as Oracle Banking Digital Experience Cloud Service and Oracle Banking Originations Cloud Service. Oracle supports guided onboarding with digital application journeys, identity verification, data capture, support for Know your Customer (KYC) processes, and assisted service options when customers need help completing an application.

Oracle Banking Digital Experience Cloud Service supports digital origination experiences, while Oracle Banking Originations Cloud Service supports the associated origination processes for products such as savings accounts, current accounts, and term deposits.

These capabilities can help banks connect customer self-service journeys with assisted channels and back-office origination processes.

Oracle supports retail loan origination from application through offer, approval, and account setup. Banks can use configurable workflows, credit decisioning, pricing, collateral support, customer communication, and application tracking to manage lending journeys. Oracle Banking Digital Experience Cloud Service provides customer-facing digital experiences, while Oracle Banking Originations Cloud Service supports bank users such as sales officers, relationship managers, account-opening officers, loan officers, and credit officers during origination processes.

Oracle provides Oracle Banking Branch, which includes customer and transaction information, configurable dashboards, teller transaction processing, contextual customer information, and 360-degree customer views.

These capabilities can help branch employees serve customers while accessing relevant customer and transaction information within the servicing process.

Oracle Banking APIs Cloud Service provides banking APIs that banks can use to connect banking capabilities with fintechs, partners, customer-facing applications, internal applications, and other systems.

Oracle helps banks use customer, account, household, and product insights to support more relevant offers, relationship-based pricing, cross-sell opportunities, and service conversations. Oracle Banking Digital Experience Cloud Service provides configurable and personalized digital banking experiences using customer insights, persona-based dashboards, contextual information, machine learning, and generative AI capabilities.

Oracle Banking Payments Cloud Service is a unified payments platform supporting both retail and corporate banking segments and local and cross-border payment types.

The solution supports payment processing alongside the broader Oracle Banking portfolio, allowing payment capabilities to connect with accounts, digital banking, APIs, and other banking services.

Oracle Banking Originations Cloud Service supports configurable decisioning and pricing processes within origination workflows.

Depending on the implementation, banks can use configured processes for eligibility, credit assessment, pricing, and approval as part of the application journey.

Oracle Banking Collections is Oracle's solution for managing collections; it supports end-to-end collections using capabilities such as personalized collection strategies, customer communication, automated workflows, specialized processes, and insights. It can interface with lending servicing hosts and onboard lending accounts into the collections process.

Oracle offers AI, machine learning, generative AI, decision automation, and workflow automation capabilities across several retail banking solutions.

For example, Oracle Banking Digital Experience Cloud Service includes generative AI and machine learning capabilities for digital engagement, personalization, insights, origination, and servicing. Oracle Banking Originations Cloud Service supports configurable decisioning and pricing processes, while Oracle Banking Collections supports automated collections workflows.

The specific AI and automation capabilities available depend on the Oracle solution and implementation.

Oracle provides both SaaS cloud services and separately deployed banking applications.

The Oracle Banking Cloud Services retail portfolio includes Oracle Banking Accounts Cloud Service, Oracle Banking APIs Cloud Service, Oracle Banking Branch, Oracle Banking Collections, Oracle Banking Digital Experience Cloud Service, Oracle Banking Originations Cloud Service, Oracle Banking Payments Cloud Service, and Oracle Banking Retail Lending Servicing Cloud Service.

Oracle also provides separately documented solutions such as Oracle FLEXCUBE Universal Banking, Oracle Banking Digital Experience, Oracle Banking Origination, Oracle Banking Branch, Oracle Banking Collections, and Oracle Banking Payments for banks evaluating other deployment and operating models.

Availability and deployment options should be confirmed for the specific product, release, region, and bank requirements.

Oracle helps banks connect front-office experiences with middle- and back-office banking operations. With componentized, composable SaaS services that can run independently, work together, and coexist with existing applications across accounts, deposits, lending, payments, servicing, collections, and APIs, Oracle helps banks modernize retail banking while supporting flexibility and evolving modernization priorities.

Oracle's retail banking portfolio is designed to support integration between Oracle components and existing banking environments.

For example, Oracle Banking Digital Experience Cloud Service can integrate with existing core banking systems, Oracle Banking Branch is designed to integrate with core banking systems, and Oracle Banking APIs Cloud Service can connect with core processors and third-party technology.

This allows banks to modernize selected capabilities without necessarily replacing every element of their existing banking architecture at the same time.

The Oracle Banking Cloud Services portfolio is designed to be componentized and composable.

This means individual banking services can run independently, work together, and coexist with existing applications. Banks can therefore introduce capabilities in areas such as digital experience, origination, accounts, lending, payments, APIs, branch servicing, and collections according to their architecture and modernization priorities.