How Oracle’s new interactive platform helps guide customer success.
By Damien Carey, SVP and Chief Digital Officer, Oracle Customer Success Services—Mar 20, 2025
Oracle Cloud Success Navigator, an interactive digital platform that helps customers accelerate cloud transformation and maximize the value of their Oracle Cloud investments, is now generally available for free for Oracle Fusion Cloud Applications Suite customers. Limited Availability customers have already experienced advantages for cloud transformation, including benefitting from strategic direction, minimizing risk, and accelerating time-to-value, to make the most of Oracle Cloud investments.
Oracle Cloud Success Navigator is built to provide customers with faster time to value, strategic guidance, and collaboration.
Oracle Cloud Success Navigator helps accelerate the cloud implementation process by:
Cloud transformation extends beyond initial implementation. To maintain a competitive edge, organizations must continuously innovate. Oracle Cloud Success Navigator provides automated recommendations on the most relevant innovations for each customer. Customers benefit from personalized feature adoption roadmaps, interactive release planning tools, and AI-driven insights.
Successful cloud adoption hinges on clear communication, alignment, and collaboration between customers, Oracle, and implementation partners. Oracle Cloud Success Navigator fosters transparency and collaboration, complementing partner methodologies, to help accelerate cloud adoption, improve change management, and align stakeholders. Customers, Oracle experts, and strategic partners collaborate in real-time, tracking implementation milestones and aligning on high-impact innovations.
The impact of Oracle Cloud Success Navigator is already evident. Feedback is overwhelmingly positive from the many customers and partners using the platform globally. By providing real-time guidance, reducing guesswork, and facilitating collaboration, the platform is redefining how businesses approach cloud adoption and long-term innovation.
As Oracle continues to enhance the platform with additional capabilities and AI-driven insights, our commitment remains unwavering: to empower customers with the tools and expertise needed to not only succeed but thrive in the cloud. With Oracle Cloud Success Navigator, the path to transformation is clearer, faster, and more collaborative than ever before.
To learn more, watch the launch announcement and preview demo video. You can request access to the platform and learn more about the features of Oracle Cloud Success Navigator by visiting Oracle.com/Success-Navigator.