Modernize enterprise voice with Oracle Intelligent Communications Orchestration Network
The enterprise of the future isn’t just digital. It’s AI-powered, people-centric, and resilient by design. For customers, that means always-on, personalized experiences and consistency across every channel. For employees, it means frictionless workflows, effortless collaboration, and tools that help them focus on high-value work.
Enterprises and managed service providers are looking for solutions that help them create a future-proof, best-of-breed network, either within their own control or using MSP services.
Oracle Intelligent Communications Orchestration Network connects unified communications, contact centers, carriers, security, compliance, and AI across hybrid and multicloud environments.
Future-ready voice on your terms
Empower your teams to adopt UCaaS, CCaaS, and AI at their pace—without disrupting critical on-premises operations. With open, policy-driven orchestration, you retain carrier control, preserve dial plans, and unify security and compliance across every call path. The result: an orchestrated network with potential for faster deployments, simplified integrations, and measurable CX and productivity gains. All delivered through a single, enterprise-grade control plane.
Accelerate cloud and AI adoption without disruption
Move to UCaaS/CCaaS while maintaining critical on-premises investments. Oracle Intelligent Communications Orchestration provides prebuilt integrations, a modern admin experience, and policy-driven orchestration to cut deployment timelines and reduce risk. Roll out AI agents, cloud recording, analytics, and more, faster and with confidence.
Orchestrate secure, open, and hybrid voice communications
Oracle Intelligent Communications Orchestration Network standardizes security and compliance across UC, CC, and cloud services, preserves carrier choice to avoid vendor lock-in, and streamlines complex integrations with prebuilt connectors and automation. Achieve simplified operations, optimized routing and costs, and resilient communications that scale with your business.
Unify security and compliance across hybrid environments
Implement an end-to-end policy fabric with centralized enforcement across UC, CC, and AI, reducing gaps and supporting a consistent compliance posture and evolving regulations. Oracle Intelligent Communications Orchestration Network provides governance for AI with guardrails for virtual agents and AI tools in the contact center, helping you deliver transparency and auditability while supporting organizational risk management.
Build a best-of breed ecosystem
As cloud providers bundle calling plans and rigid architectures, Oracle Intelligent Communications Orchestration Network gives you choice. Integrate best-in-class solutions, retain carrier control, and harmonize multiple vendors while improving agility and preventing cost creep and capability constraints.
Elevate call path manipulation to align with business rules and customer journeys
A policy-driven orchestration layer lets you insert on demand, preserving corporate dial plans during migration. Optimize on-net routing to cut PSTN and egress costs. Oracle Intelligent Communications Orchestration Network coordinates call flows across multicloud; multi-vendor UC, CC, and AI; and compliance platforms for consistent quality. With Oracle Intelligent Communications Orchestration Network it’s easy to add, test, and swap cloud services without disrupting service—driving faster insights and CX improvements.
Consolidate premises-cloud paths, automate workflows, and control PSTN/egress costs—while boosting uptime and accelerating deployment
Oracle Intelligent Communications Orchestration Network helps you reduce many point-to-point links to a few secure paths. Lower OpEx as well as the overall attack surface. On-net routing and egress optimization helps reduce carrier charges. Multi-carrier redundancy with regional failover sustains UCaaS/CCaaS operations—even during outages.
With Oracle Intelligent Communications Orchestration Network, you can reduce your deployment cycles by months with automated routing and provisioning cuts. Leverage Oracle’s AI capabilities to see greater efficiency gains as well as cost savings from reduced downtime, fraud, and compliance events.
MSPs gain the scale, agility, and insight they need to grow profitably, without compromising on experience or control
By delivering these capabilities through a unified platform, MSPs can shift from reactive support models to proactive service delivery, providing intelligent orchestration and positioning themselves as strategic transformation partners. It eliminates the need for custom integrations, reduces dependency on scarce technical talent, and facilitates a high level of service quality across geographies and customer segments.
Resources for Intelligent Communications Orchestration Network
Related Oracle Communications products
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Oracle Enterprise Session Border Controller
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Acme Packet Platforms
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Oracle Communications Session Delivery Manager
Monitors and optimizes network infrastructure elements through a centralized platform.
Get started with Oracle Intelligent Communications Orchestration Network
Oracle Intelligent Communications Orchestration Network empowers enterprises to innovate and scale with AI without compromising compliance, security, or resilience. Find out how it delivers exceptional customer experiences, agility, and cost efficiency, bringing the enterprise of the future within reach today.