CSM_AD_HOCS
| Column Section | Top of Page |
Table-level Detail
| Description: | CSM AD HOCS |
| Definition: | lists the ad hoc phone numbers for callback requests |
| Table Type: | ACTIVITY |
Column Detail - CSM_AD_HOCS
| Column Name | Type | Null? | Definition |
|---|---|---|---|
| CSM_AD_HOC_EXT | CHAR(100) | Y | Ad Hoc phone number extension for the callback requests |
| CSM_AD_HOC_PHONE | CHAR(100) | N | ad hoc phone number for the callback requests |
| CSM_REQ_ID | NUMBER | N | Unique identifier for the service request |
| UPDT_APPLCTX | NUMBER | N | The application context number from the record info block. |
| UPDT_CNT | NUMBER | N | Set to 0 on insert. Incremented by 1 on update. Used to recognize update conflict where data in a row updated by one application is at risk of being lost by a second application attempting to update the row. |
| UPDT_DT_TM | DATE | N | The date and time the row was last inserted or updated. |
| UPDT_ID | NUMBER | N | The person_id of the person from the personnel table (prsnl) that caused the last insert or update of the row in the table. |
| UPDT_TASK | NUMBER | N | The registered (assigned) task number for the process that inserted or updated the row. |
CSM_CATEGORIES
| Column Section | Relationship Section | Top of Page |
Table-level Detail
| Description: | Categories are high level groupings for client service requests. |
| Definition: | This table is the beginning stage of building the client services database. |
| Table Type: | REFERENCE |
Column Detail - CSM_CATEGORIES
| Column Name | Type | Null? | Definition |
|---|---|---|---|
| CSM_CAT_DESC | CHAR(40) | N | The description given to the category, limit of 40 characters. |
| CSM_CAT_ID | NUMBER | N | The unique identifier given to the category. |
| UPDT_APPLCTX | NUMBER | N | The application context number from the record info block. |
| UPDT_CNT | NUMBER | N | Set to 0 on insert. Incremented by 1 on update. Used to recognize update conflict where data in a row updated by one application is at risk of being lost by a second application attempting to update the row. |
| UPDT_DT_TM | DATE | N | The date and time the row was last inserted or updated. |
| UPDT_ID | NUMBER | N | The person_id of the person from the personnel table (prsnl) that caused the last insert or update of the row in the table. |
| UPDT_TASK | NUMBER | N | The registered (assigned) task number for the process that inserted or updated the row. |
Relationship Detail - CSM_CATEGORIES
| Parent Column in CSM_CATEGORIES (PK) | Child Table Name | Child Column Name | |
|---|---|---|---|
| Children: | CSM_CAT_ID | CSM_CAT_SUB_XREF | CSM_CAT_ID |
| CSM_Q_CAT_XREF | CSM_CAT_ID | ||
| CSM_REQUESTS | CSM_CAT_ID | ||
| CSM_REQUESTS_ARCHIVE | CSM_CAT_ID |
CSM_CAT_SUB_XREF
| Column Section | Relationship Section | Top of Page |
Table-level Detail
| Description: | A combination of categories and subcategories will make a request. |
| Definition: | This is the request table for CSM. |
| Table Type: | REFERENCE |
Column Detail - CSM_CAT_SUB_XREF
| Column Name | Type | Null? | Definition |
|---|---|---|---|
| ACTIVE_IND | NUMBER | Y | The table row is active or inactive. A row is generally active unless it is in an inactive state such as logically deleted, combined away, pending purge, etc. |
| CSM_CALLBACK_IND | NUMBER | Y | Field to allow user to categorize request as a callback/non-callback type. |
| CSM_CAT_ID | NUMBER | N | Id of the category associated with this request. |
| CSM_SUB_CAT_ID | NUMBER | N | Id for the sub category associated with this request. |
| REQ_AV_FLAG | NUMBER | Y | Auto-Verify flag. 0 - on |
| REQ_MNEMONIC | CHAR(10) | Y | A mnemonic given to the request to make ordering easier for the user. |
| REQ_PHONE_FLAG | NUMBER | N | 0 = Patient Location, 1 = Chart Copy-to Location |
| REQ_PURGE_DAYS | NUMBER | Y | Number of days to retain request data on the system. |
| REQ_SECURITY | NUMBER | Y | Reserved for future use. |
| REQ_TEMPL_ID | NUMBER | N | The unique id of the template to be used for inputting data on the request. |
| RESL_TEMPL_ID | NUMBER | N | The unique id for the template to input data on lthe result of the request. |
| UPDT_APPLCTX | NUMBER | N | The application context number from the record info block. |
| UPDT_CNT | NUMBER | N | Set to 0 on insert. Incremented by 1 on update. Used to recognize update conflict where data in a row updated by one application is at risk of being lost by a second application attempting to update the row. |
| UPDT_DT_TM | DATE | N | The date and time the row was last inserted or updated. |
| UPDT_ID | NUMBER | N | The person_id of the person from the personnel table (prsnl) that caused the last insert or update of the row in the table. |
| UPDT_TASK | NUMBER | N | The registered (assigned) task number for the process that inserted or updated the row. |
Relationship Detail - CSM_CAT_SUB_XREF
| Child Column in CSM_CAT_SUB_XREF(FK) | Parent Table Name | Parent Column Name | |
|---|---|---|---|
| Parents: | CSM_CAT_ID | CSM_CATEGORIES | CSM_CAT_ID |
| CSM_SUB_CAT_ID | CSM_SUB_CATEGORIES | CSM_SUB_CAT_ID | |
| REQ_TEMPL_ID | WP_TEMPLATE | TEMPLATE_ID | |
| RESL_TEMPL_ID | WP_TEMPLATE | TEMPLATE_ID |
CSM_LST_CONTACT
| Column Section | Relationship Section | Top of Page |
Table-level Detail
| Description: | CSM LST CONTACT |
| Definition: | lists the last contact made for each phone id that comes through the CSM system |
| Table Type: | ACTIVITY |
Column Detail - CSM_LST_CONTACT
| Column Name | Type | Null? | Definition |
|---|---|---|---|
| ACTIVE_IND | NUMBER | Y | The table row is active or inactive. A row is generally active unless it is in an inactive state such as logically deleted, combined away, pending purge, etc. |
| CONTACT | VC2(100) | Y | free textname for the contact |
| CSM_CONTACT_ID | NUMBER | N | Not used, can't remove for packets |
| CSM_LST_DT_TM | DATE | N | date and time of last contact |
| CSM_LST_REC_ID | NUMBER | N | unique record identifier |
| CSM_PHONE_STAT_ID | NUMBER | N | unique identifier for the phone status during the last contact attempt |
| CSM_REQ_ID | NUMBER | Y | Uniquely identifies the related request. |
| PERSON_ID | NUMBER | N | This is the value of the unique primary identifier of the person table. It is an internal system assigned number. |
| PHONE_ID | NUMBER | N | Unique identifier of a phone number |
| UPDT_APPLCTX | NUMBER | N | The application context number from the record info block. The UPDT family of columns are typically used for housekeeping and external system process and should never be depended on for solution specific logic. |
| UPDT_CNT | NUMBER | N | Set to 0 on insert. Incremented by 1 on update. Used to recognize update conflict where data in a row updated by one application is at risk of being lost by a second application attempting to update the row. The UPDT family of columns are typically used for housekeeping and external system process and should never be depended on for solution specific logic. |
| UPDT_DT_TM | DATE | N | The date and time the row was last inserted or updated. The UPDT family of columns are typically used for housekeeping and external system process and should never be depended on for solution specific logic. |
| UPDT_ID | NUMBER | N | The person_id of the person from the personnel table (prsnl) that caused the last insert or update of the row in the table. The UPDT family of columns are typically used for housekeeping and external system process and should never be depended on for solution specific logic. |
| UPDT_TASK | NUMBER | N | The registered (assigned) task number for the process that inserted or updated the row. The UPDT family of columns are typically used for housekeeping and external system process and should never be depended on for solution specific logic. |
Relationship Detail - CSM_LST_CONTACT
| Child Column in CSM_LST_CONTACT(FK) | Parent Table Name | Parent Column Name | |
|---|---|---|---|
| Parents: | CSM_PHONE_STAT_ID | CSM_PHONE_STATS | CSM_PHONE_STAT_ID |
| CSM_REQ_ID | CSM_REQUESTS | CSM_REQ_ID | |
| PHONE_ID | PHONE | PHONE_ID | |
| PERSON_ID | PRSNL | PERSON_ID |
CSM_PHONE_STATS
| Column Section | Relationship Section | Top of Page |
Table-level Detail
| Description: | CSM PHONE STATS |
| Definition: | lists the phone statuses for CSM |
| Table Type: | REFERENCE |
Column Detail - CSM_PHONE_STATS
| Column Name | Type | Null? | Definition |
|---|---|---|---|
| CSM_PHONE_STAT_DESC | CHAR(40) | N | description of the phone status |
| CSM_PHONE_STAT_ID | NUMBER | N | Unique identifier for the phone status |
| UPDT_APPLCTX | NUMBER | N | The application context number from the record info block. |
| UPDT_CNT | NUMBER | N | Set to 0 on insert. Incremented by 1 on update. Used to recognize update conflict where data in a row updated by one application is at risk of being lost by a second application attempting to update the row. |
| UPDT_DT_TM | DATE | N | The date and time the row was last inserted or updated. |
| UPDT_ID | NUMBER | N | The person_id of the person from the personnel table (prsnl) that caused the last insert or update of the row in the table. |
| UPDT_TASK | NUMBER | N | The registered (assigned) task number for the process that inserted or updated the row. |
Relationship Detail - CSM_PHONE_STATS
| Parent Column in CSM_PHONE_STATS (PK) | Child Table Name | Child Column Name | |
|---|---|---|---|
| Children: | CSM_PHONE_STAT_ID | CSM_LST_CONTACT | CSM_PHONE_STAT_ID |